Human Resource Management

Case Analysis
Prepared by Balach Jamali

Case Analysis Deliverables

MS Power point Presentation covering the Management

Dilemma and Management Response along-with answers

of the case questions
Report in MS Word in hardcopy form mentioning

detailed Case Analysis with all necessary facts / figures

relating to Management Dilemma and associated actions
with Management Response as well as with the Case
Questions

Management Dilemma
The absence or presence of a concept in the case relating

to the relevant chapter. Pls remember effects such as

employee turnover or loss of sales are not dilemma
instead are consequences of the problem.
All associated facts and figures mentioned in the case
which support the dilemma be mentioned

Management Response
Action or procedure adopted by management in the case

or possible solution proposed by you.

Mentioning action such as External recruiting is not
sufficient, action be supported by relevant processes as
mentioned in the relevant chapter e.g. College recruiting
activities detail

Case 01: Jack Nelsons Problem

Management Dilemma:
Absence of HR Strategy in the bank, leading to decline
in internal coordination and non-fulfillment of HR
needs of the organization, despite its increasing
business and size
Associated facts:
Lack of role clarity in individual jobs (e.g. Ruth
Johnsons explanation regarding equipment she
operates)
No systematic orientation & training system
No Centralized hiring (e.g. each branch supervisor was
doing individual hiring whenever the need arose)

Case 01: Jack Nelsons Problem

Associated facts:
High Employee turnover
Lack of coordination between Home office and
branches in relation to employee matters
Network of 22 branches and Organizational strength
increase from 27 to 191 in 08 years

Case 01: Jack Nelsons Problem

Management Response:
Establish an HR department which should address HR
needs of the organization
Associated Actions:
Centralize recruitment for all branches through HR to
adhere to current business needs and future strategic
needs
Employee Advocacy issue will be addressed by new HR
department (where employees can easily report their
issues)

Case 01: Jack Nelsons Problem

Management Response (continued..)
JDs will be developed which will help in resolving
employee role clarity and support in formulating a
planned orientation and training program for ensuring
employees quick understanding of organizational
systems and individual job needs
HR department will review all existing HR systems in
the bank such as hiring, training, performance
appraisal and rewards to understand the causes of the
high employee turnover and take adequate steps in
solving each of the matters

Case 01: Jack Nelsons Problem

Q1. What do you think is causing some of the problems
in the banks home office and branches?
Ans1. Management Response addresses the question

69

Case 01: Jack Nelsons Problem

Q2. Do you think setting up an HR unit in the main office
would help?
Ans2. Yes, establishing an HR department will help in
resolving the matters. Benefits of HR department
formation are mentioned in Management Response

Case 01: Jack Nelsons Problem

Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What role should
the Internet play in the new HR organization?
Ans3. HR Units Functions:
All HR functions including recruitment, selection,
training, employee relations, health & safety,
compensation and performance appraisal,
Perform Coordinative role between management and
employees to address business needs and employee
rights by exercising functional responsibility

Case 01: Jack Nelsons Problem

Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. HR Units Functions (continued..):
Provide Assistance and advise to line managers in
performing their HR responsibilities
Develop High Performing Work Systems through
technology and effective HR practices as being utilized
in the industry

Case 01: Jack Nelsons Problem

Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Line Managers HR responsibilities:
Placing the right person on the right job
Starting new employees in the organization

(orientation)
Training employees for jobs that are new to them
Improving the job performance of each person

Case 01: Jack Nelsons Problem

Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Line Managers HR responsibilities (continued..):
Gaining creative cooperation and developing smooth

working relationships
Interpreting the firms policies and procedures
Controlling labor costs

Case 01: Jack Nelsons Problem

Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Line Managers HR responsibilities (continued..):
Developing the abilities of each person
Creating and maintaining department morale
Protecting employees health and physical condition

Case 01: Jack Nelsons Problem

Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Internets role in the new HR organization:
Utilize any of the four ways to enhance performance:
Self-service
(provide user-friendly software
application to address employees administrative HR
needs such as applying for leaves, loans and
updating individual profile data personally )

Case 01: Jack Nelsons Problem

Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Internets role in the new HR organization
(continued..):
Call centers ( to record employee-related grievances
and can also dedicate full time interviewers for
interviewing on phone as well as utilize employee
background checks on phone)

Case 01: Jack Nelsons Problem

Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Internets role in the new HR organization
(continued..):
Productivity Improvements ( develop ratios through
human resource information system (HRIS) to assess
employee turnover rate, training days per employee ,
time to fill vacant position and other standard HR
metrics to assess HR effectiveness)

Case 01: Jack Nelsons Problem

Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Internets role in the new HR organization
(continued..):
Outsourcing ( give different HR activities relating to
employee selection testing, payroll and benefits
processing, trainings, etc.)

Thank You!