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The Forrester WaveTM positions

HCL Technologies as a leader


among global workplace
services vendors
Leaving behind competitors like CSC, Fujitsu, Atos

Copyright 2014 HCL Technologies Limited | www.hcltech.com

WHAT POSITIONS HCL AS A LEADER?


Strongest overall strategy grade, highlighted by its particularly strong vision
for workplace services, as well as its well-articulated plans for growth.

HCL was tied for second highest overall customer reference scores, which
supported a strong current offering among offshore-oriented suppliers.
HCL has an exceptionally strong vision for the future of workplace services,
so customers seeking an offshore-centric option should consider the
company.

HCL has emerged as one of the


more aggressive offshore-oriented
suppliers in infrastructure
outsourcing, which extends to the
workplace services segment.

An exceptionally broad range of pricing alternatives is another factor in


HCLs favor, underscoring its highly flexible approach to client
engagements.
HCL emphasizes consistent processes and tools in its engagements,
including its Management Tools-as-a-Service (MTaaS) systems
management framework.

Copyright 2014 HCL Technologies Limited | www.hcltech.com

KEY EVALUATION METRICS


Current Offering
Global
Delivery
Model

Delivers workplace services from 14 countries and 17


delivery
centers globally.

Global
Geograpphic
Staffing
Distribution

has 32% of its workplace services staff in North


America, 38% in EMEA,
and 30% in Asia Pacific

Global client
Geograpphic
Staffing
Distribution

has 48% of its workplace services clients in North


America, 39% in
EMEA, and 13% in Asia Pacific.

Client
Feedback on
Implementation

Client
Feedback on
Account
Management

Market Presence
Client Base

Serviced 151 workplace services clients

Employees

Has 5347 workplace services clients

Total
Employees

82,464 Employees and counting

received an average score of 4.89 on a 1-to-5 scale


from its customer references

received an average score of 4.37 on a 1-to-5 scale


from its customer references

Copyright 2014 HCL Technologies Limited | www.hcltech.com

WHY SHOULD YOU READ THE REPORT?

About the Report: Workplace services are rapidly evolving far beyond their origins in desktop and desk-side
management toward a post-desktop future in which end users consumer-derived expectations dominate the workplace
agenda. Key to fulfilling these expectations is the set of service providers that provide much-needed support for this
transition in the form of workplace services. In Forresters 36-criteria evaluation of workplace services vendors, it
identified the eight most significant global workplace services providers Atos, CSC, Fujitsu, Getronics Workspace
Alliance (GWA), HCL Technologies, HP, IBM, and Unisys in the category and researched, analyzed, and scored
them. This report details findings about how well each vendor fulfills criteria and where they stand in relation to each
other to help sourcing and vendor management (SVM) professionals select the right partner for their workplace services
requirements.

READ ABOUT:
HCLs customer value
proposition and vision

Planned
enhancements

Plans for
growth

Pricing
Models

Investment to
support strategy

CLICK TO DOWNLOAD REPORT

Copyright 2014 HCL Technologies Limited | www.hcltech.com