Support to Core Business

Programs

Needs

Program
Development
(DEV)

Technical
Stakeholders

Dev
Needs

Billing

Issues
Define exactly what is needed (Specification)
Common understanding, validation and
commitement
Managing changes (Market, regulations,
technology)
Estimations, Resource Management and Risk
Management
Buy vs. Build
Engineering (Solution)
Designs, Implementation and Testing
Work items control
Delivery & Acceptance (product quality)
Maintenance & evolution

CS

Program

Program

Service

Program

Core Business (Mobile Telecom Service)

Introduction

3-Apr-13

(Capability Maturity Model Integration)

Based on TQM
principles as taught by
Shewhart, Juran,
Deming and Humphrey
Introduction

3-Apr-13

CMMI models are collections of best practices

that help organizations to improve their
processes.

Introduction

3-Apr-13

OPM

REQM

SAM

5
Introduction

3-Apr-13

CL

Process

Description

CL3

Defined
process

A managed (capability level 2) process that is tailored from the organizations set of
standard processes according to the organizations tailoring guidelines, and contributes
work products, measures, and other process improvement information to the
organizational process assets

CL2

Managed
process

A performed (capability level 1) process that has the basic infrastructure in place to
support the process. It is planned and executed in accordance with policy; employs skilled
people who have adequate resources to produce controlled outputs; involves relevant
stakeholders; is monitored, controlled, and reviewed; and is evaluated for adherence to its
process description. The process discipline reflected by capability level 2 helps to ensure
that existing practices are retained during times of stress

CL1

Performed
process

A process that satisfies the specific goals of the process area. It supports and enables the
work needed to produce work products

CL0

Incomplete
process

A process that either is not performed or partially performed. One or more of the specific
goals of the process area are not satisfied, and no generic goals exist for this level since
there is no reason to institutionalize a partially performed process

Introduction

3-Apr-13

GG 3 Institutionalize a Defined Process : The process is institutionalized as a defined process.

GP 3.1 Establish a Defined Process: Establish and maintain the description of a defined process.
GP 3.2 Collect Process Related Experiences: Collect process related experiences derived from planning and performing the process to support
the future use and improvement of the organizations processes and process assets.
GG 2 Institutionalize a Managed Process : The process is institutionalized as a managed process.
GP 2.1 Establish an Organizational Policy: Establish and maintain an
organizational policy for planning and performing the process.
GP 2.2 Plan the Process: Establish and maintain the plan for
performing the process.
GP 2.3 Provide Resources: Provide adequate resources for performing
the process, developing the work products, and providing the
services of the process.
GP 2.4 Assign Responsibility: Assign responsibility and authority for
performing the process, developing the work products, and
providing the services of the process.
GP 2.5 Train People: Train the people performing or supporting the
process as needed.

GP 2.6 Control Work Products: Place designated work products of the

process under appropriate levels of control.
GP 2.7 Identify and Involve Relevant Stakeholders: Establish and
maintain the expected involvement of stakeholders during the
execution of the process.
GP 2.8 Monitor and Control the Process: Monitor and control the
process against the plan for performing the process and take
appropriate corrective action.
GP 2.9 Objective Evaluate Adherence: Objective evaluate adherence
of the process against its process description, standards, and
procedures, and address noncompliance.
GP 2.10 Review Status with Higher Level Management: Review the
activities, status, and results of the process with higher level
management and resolve issues.

GG 1 Achieve Specific Goals : The specific goals of the process area are supported by the process by transforming identifiable input work
products into identifiable output work products.
GP 1.1 Perform Specific Practices :Perform the specific practices of the process area to develop work products and provide services to achieve
the specific goals of the process area.

Introduction

3-Apr-13

1 Process Management
2
3
4
5
6 Project Management
7
8
9
10
11
12 Support
13
14
15
16
17 Engineering
18
19
20
21
22

Organizational Process Definition

Organizational Process Focus

Organizational Training

Organizational Process Performance

Organizational Performance Management

Project Monitoring and Control

Project Planning

Integrated Project Management

Risk Management

Quantitative Project Management

Supplier Agreement Management

Configuration Management

Measurement and Analysis

Process and Product Quality Assurance

Decision Analysis and Resolution

Causal Analysis and Resolution

Requirements Management

Product Integration

Requirements Development

Technical Solution

Validation

Verification

Introduction

3
3-Apr-13

Engineering
Project Management
5

Support

Process Management

Capability Level

4
3
2
1
0

Level 5
Level 4
Level 3
Level 2
Level 1

Process Areas

Introduction

3-Apr-13

Engineering
Project Management
5

Support

Process Management

Capability Level

4
3
2
1
0

Level 5
Level 4
Level 3
Level 2
Level 1

Process Areas

Introduction

3-Apr-13

10

Engineering
Project Management
5

Support

Process Management

Capability Level

4
3
2
1
0

Level 5
Level 4
Level 3
Level 2
Level 1

Process Areas

Introduction

3-Apr-13

11

Engineering
Project Management
5

Support

Process Management

Capability Level

4
3
2
1
0

Level 5
Level 4
Level 3
Level 2
Level 1

Process Areas

Introduction

3-Apr-13

12

TP5
TP4
TP3
TP2

If (Target Profiles = Maturity Levels) then

Target staging = Staged Representation
CAR
CM
DAR
IPM
MA
OPM
OPD
OPF
OPP
OT
PI
PMC
PP
PPQA
QPM
RD
REQM
RSKM
SAM
TS
VAL
VER

5
2
3
3
2
5
3
3
4
3
3
2
2
2
4
3
2
3
2
3
3
3

SUP
SUP
SUP
PM
SUP
PRC
PRC
PRC
PRC
PRC
Eng
PM
PM
SUP
PM
Eng
PM
PM
PM
Eng
Eng
Eng

Causal Analysis and Resolution

Configuration Management
Decision Analysis and Resolution
Integrated Project Management
Measurement and Analysis
Organizational Performance Management
Organizational Process Definition
Organizational Process Focus
Organizational Process Performance
Organizational Training
Product Integration
Project Monitoring and Control
Project Planning
Process and Product Quality Assurance
Quantitative Project Management
Requirements Development
Requirements Management
Risk Management
Supplier Agreement Management
Technical Solution
Validation
Verification

TP1

ML5
ML4

ML3
ML2
ML 1
Equivalent
Staging

Maturity
Levels

Achievement Profile
and a Target Profile
Introduction

3-Apr-13

13

Introduction

3-Apr-13

14