ISO 9001:2008

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How Many Squares Do You See?

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Before

After

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Before

After

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What is ISO 9001 ?

standard used to address customer

satisfaction
an internationally recognized Quality

Management System standard

used as a framework for continual
improvement

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ISO 9001 Family of Standards

1

ISO 9000:2005
Fundamentals and Vocabulary

ISO 9001:2008
Requirements

ISO 9004:2009
Managing for the Sustained
Success of an Organization a QMS
Approach
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Process Model
Continual Improvement
R

S
Management
Responsibility

E
C

Resource

Management

Input

Measurement,
Analysis,
Improvement

Product and/or
Service
Realization

Output

Product/
Service

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Quality Management Principles

PRINCIPLES

Customer focus
Leadership
Involvement of people
Process approach
System approach
Continual improvement
Factual basis for decision
making
Mutually beneficial supplier
relationship
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Focus of ISO 9001:2008

Customer satisfaction

Continual improvement
Training and awareness

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4 main clauses of ISO 9001:2008

Management
Responsibility

Resource
Management

Product
Realization

Measurement
Analysis &
Improvement

Structured around the PLAN-DO-CHECK-ACT

Model.
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5 Management Responsibility
5.1
5.2
5.3
5.4
5.5

Management Commitment
Customer Focus
Quality Policy
Planning
Responsibility, Authority &
Communication
5.6 Management Review

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Quality Policy
ABC Builders, Inc. has developed our own culture which
prescribes the manner by which our company conducts our
business. Our responsiveness to client requirements and
continuity to attention from project conception to final
completion, serve as our cutting edge in the general
construction industry.
We believe that our business is built on good service. It is our
intent to continually improve every aspect of our organization
and comply with requirements through:
Expansion of operation coverage;
Ensure availability of efficient equipment; and
Constant collaboration with competent and skilled workforce.
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Quality Objectives

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6
6.1
6.2
6.3
6.4

Resource Management

Provision of Resources
Human Resources
Infrastructure
Work Environment

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SKILL LEVELS
Crane
Operation

Payloader
Operation

Bulldozer
Operation

EMPLOYEE NAMES

AVERAGE

TOTALS
AVERAGES
"1" = no skills/no experience
"2" = had training

"4" = can perform skill effectively even without supervision

"3" = can perform skill with close supervision

"5" = has mastered the skill and can train others

7
7.1
7.2
7.3
7.4
7.5
7.6

Product Realization

Planning of Product Realization

Customer-Related Processes
Design and Development
Purchasing
Product and Service Provision
Control of Monitoring and Measuring
Equipment

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Measurement, Analysis and

Improvement

8.1
8.2
8.3
8.4
8.5

General
Monitoring and Measurement
Control of Non-Conforming Products
Analysis of Data
Improvement

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Process
QUALITY

QUALITY

Emission to air?

QUALITY!

Activity
Inputs:

Outputs:

Raw material
Utilities

Finished product
Service

Discharge to land?
Discharge to water?

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Quality Processes
effective - achieve intended results

efficient - minimum resource inputs

under control - minimal variability

monitored - with key control

indicators
with value added - contributions are
defined, measured and tracked
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Steps towards certification

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Implementation and Certification

Process
Implementation
Activities

Certification
Activities

Quality Planning Audit

System Design
Corrective
System
actions
Implementation Awarding of
certificate

5 6 months

1 2 months

Maintenance
Activities

Surveillance
audits
Continual
improvement

annual

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ISO 9001 Certification Audit

Requirements
Design and
Standard

Documentation

ISO 9001

Implementation
C
O
M
P
A
N
Y

QM
Procedures
Support Documents

Systems Audit
(Stage 1)

Compliance Audit
(Stage 2)
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A Matter Of Punctuation...
An English professor wrote the words,
"Woman without her man is nothing" on the
blackboard and directed his students to
punctuate it correctly.
The men wrote: "Woman, without her man,
is nothing."
The women wrote: "Woman! Without her,
man is nothing."

 Husband on an out of town assignment

sent this text message to his wife:
Trip is wndrful. m havng a gud tym. Wish u
wer her!

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Company

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Project
Manager

Project
Manager

Consultant

Team

Steering
Committee

Team

Team

Project Plan

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The Business Process

CUSTOMER
BUSINESS
PLANNING PROCESS

WAREHOUSING
PROCESS
HRD
PROCESS
MAINTENANCE
PROCESS
QA &
LABORATORY

CONTRACT
HANDLING
PROCESS

CONSTRUCTION &
CONSTRUCTION
MGT. PROCESS

FINAL INSPECTION &

TURN-OVER

REVIEW &
IMPROVEMENT
PROCESS

CUSTOMER

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Corporate Planning
Manpower
Plan

All Processes
Manpower
Request

Training
Program

Recruitment and
Hiring

Deployment and
Orientation

Performance
Appraisal

Purchasing
Training
Review and
Improvement

Personnel
Movement

Appraisal
Records,
201-Files

Training
Records

All Processes

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System Development Pipeline

PROCESS
POLICIES &
TARGETS
PLANS &
PROGRAMS
PROCEDURES
SUPPORT
DOCUMENTS
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The number one

mistake companies
make in implementing
ISO 9001 is to make
things complicated

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ISO 9001 Implementation

Strategy
Keep it simple
Focus on business value
Dont do it for the auditor

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Flaws in Implementing ISO 9001

Making certification and not customer
satisfaction the goal;
Separating the quality management
system from the business;
Making your QMS a system of
documentation;
Measuring conformance rather than
performance;
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Our Clients in the Construction

Industry
NCR
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.

AKH Construction and Trading Corporation *

AKN Construction Corporation *
Armando U. Khong Hun General Contractor, Incorporated *
Aromin & Sy + Associates, Incorporated *
CAVDEAL Cavite Ideal International Construction Corporation *
Civic Merchandising, Incorporated
Comsys Philippines, Incorporated *
Delta Concrete Corporation
Delta Earthmoving, Incorporated
DCCD Engineering Corporation *
E.C. De Luna Construction Corporation *
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Our Clients in the Construction

Industry
NCR
12.
13.
14.
15.
16.
17.
18.
19.
20.

Frilou Construction and Trading, Incorporated *

Hi-Tri Development Corporation *
ITP Construction Incorporated
Kaizen E & M Corporation
Metro Stonerich Corporation *
Philippine Chemsteel Industries, Corporation
RGD Consultancy Group, Incorporated *
Terp Asia Construction Corporation *
TGV Builders, Incorporated

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Our Clients in the Construction

Industry
NORTHERN LUZON
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.

Christian Ian Construction Corporation

Haidee Construction and Development Corporation *
Halrey Construction Incorporated *
JLL Concrete Products and Construction Supplies
JM Luciano Construction, Incorporated *
LR Tiqui Builders, Incorporated *
Northern Builders *
Plerm Construction and Development Corporation
Pulsar Construction
R.D. Interior, Jr. Construction *
RD Policarpio and Company, Incorporated *
R.Z. Roncal Construction & Trading
Tokwing Construction *
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Our Clients in the Construction

Industry
SOUTHERN LUZON
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.

3RB Construction & Supply

Alro Construction and Development Corporation
Antonio V. Nidea Construction, Incorporated
Bicol Goldrock Corporation
Bimbo Construction
CTC Builder and Supplies, Incorporated *
DSB Construction and Supplies, Incorporated *
E.A. Sancho Construction *
E. Garcia Construction *
GCI Construction
HGG Builders and Supplies
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Our Clients in the Construction

Industry
SOUTHERN LUZON
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.

Hi-Tone Construction and Development Corporation *

Honeyville Construciton
LNR Construction
Legazpi Premium Development Corporation *
Makapa Corporation *
NFH Construction
Partido Construction and Supply
Philworks Construction and Supply *
Precious Construction
Ramarplus Incorporated
Roda Construction
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Our Clients in the Construction

Industry
SOUTHERN LUZON
56.
57.
58.
59.
60.

Sanhro Construction & Supply

Steven Construction & Supply
Sunwest Construction and Development Corporation *
Verzontal Builders
WCS Construction Incorporated *

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Our Clients in the Construction

Industry
VISAYAS
61.
62.
63.
64.
65.
66.
67.
68.
69.
70.
71.
72.

BM Marketing
Dakay Construction and Development Corporation *
Duros Construction Corporation *
Geo-Transport and Construction Incorporated *
IBC International Builders Corporation *
Mac Builders *
O.R. Sarmiento Construction *
Socor Construction Corporation *
Ven Ray Construction
WT Construction Corporation *
Yakal Construction
Young Builders Corporation
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Our Clients in the Construction

Industry
MINDANAO
73.
74.
75.
76.
77.
78.
79.
80.
81.
82.
83.

Adfil Corporation *
Algon Engineering and Development Corporation *
Allado Construction Company Incorporated *
Concepcion Basic Builders Corporation *
Equi-Parco Construction Company *
ESR Construction & Supplies
Gicar Construction, Incorporated
Grace Construction Corporation *
M. Montesclaros Enterprises, Incorporated
Mamsar Construction & Industrial Corporation
Maverick Builders, Incorporated
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Our Clients in the Construction

Industry
MINDANAO
84.
85.
86.
87.
88.
89.
90.

PL Sebastian Construction *
SC Pascual Construction
Techno-Stress Systems Corporation *
UKC Builders, Incorporated *
Ulticon Builders, Incorporated *
Unitec Builder, Incorporated
Vicente T. Lao Construction *

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Partners
Roque P. Fortu, Partner

Education

Master in Business Administration

University of the Philippines
Master in Industrial Economics
University of Asia and the Pacific
Bachelor of Science in Statistics
University of the Philippines

Dindo A. Uy, Managing Partner

Work Experience

Head, Planning & Research,

SB Capital Investment Corporation
Head, Management Services Office,
Metro Transit Organization

Education

Work Experience

Rosario L. Calimag-Uy, Partner

Education

PhD in Business Administration, ongoing

University of the Philippines
Master in Business Administration
University of the Philippines
Master in Applied Business Economics
University of Asia and the Pacific
Bachelor of Science in Psychology
University of the Philippines
Silliman University High School

Master in Food Service Administration

University of the Philippines
Bachelor of Science in Hotel & Restaurant Administration
University of the Philippines

Business Development Manager/Consultant

Neville-Clarke Philippines, Inc
Manager,
KPMG Sudjendro Soesanto
Management Consultants, Indonesia
Senior Technical Assistant
Asian Development Bank
Senior Associate
Denver, Theosky, Faye & Associates Consulting

Work Experience

Vismin Operations Head, Red Ribbon Bakeshop

Human Resource Development & Corporate Planning Manager
Dulcinea Restaurant, Incorporated
Area Manager, Chowking Food Corporation

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Contact number 0917-880-9001

The road to success is

always under construction.
Lily Tomlin

fcu & associates

Contact number 0917-880-9001

Contact Us
DINDO A. UY, Partner
0917-880-9001
0932-853-7415
dindo_uy@fcuandassociates.com.ph
dindoauy@yahoo.com

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