COMMUNICATION
YOUSEE,BUTYOUDONOT
OBSERVE
SHERLOCKHOLMES
WHATISNONVERBAL
COMMUNICATION?
WHATISNONVERBAL
COMMUNICATION?
Gesturesandtouch
Bodylanguageorposture
Facialexpression
Eyecontact
Artifacts(clothing,hairstyle,architecture)
Symbols,icons
Paralanguage:voicequality,rate,pitch,volume,and
speakingstyle,rhytm,intonationandstress
Dance
Writtentexts:handwritingstyle,spatialarrangement
ofwords,orthephysicallayoutofapage
BODYLANGUAGE
Over700.000differentphysicalsigns
Faceiscapableto250.000differentexpresions
5.000handgestures
1.000kindsofpostures
GESTURESINDIFFERENT
CULTURES
HookemHornssign
Supportfortheteam,butbeware(Texas)
Aninsult(Italy)
Goodluck(Brazil)
Acow(India)
Crossedarmsorlegs
disagreement
openhandsagreement,
sympathy
Noddingyourheadupanddown
yes(exceptioninBulgaria,
Turkey,Iranwhereitmeansthe
opposite)
Tappingyourheadwithyour
forefingerthatpersonisvery
intelligent/thatpersonis
crazy
SIGNSOFGREETING
Handshake(allovertheworld)
Hug
Salaam(MidleEast)
Slappinghandsoneachothersheadand
shoulders(Eskimos)
Embracingandthenrubbingtheback(Polynesia)
Rubnoses(Maoritribes,NewZealand)
Spitateachothersfeet(EastAfrica)
Stickingouttheirtongues(Tibet)
Bow(Asia)
TOUCHINGCUSTOMS
Touchinglanguageofphysicalintimacy
Womenreactmuchmorefavorablytotouchthanmen
ManyAsiancountriesavoideyecontactandtouch
withoutfeeling
Desiretotouchindifferentregionsbyhowcouples
behaveinacoffeeshop:
Country
Puerto Rico
180
Paris
110
Florida
London
HOWCOUNTRIESAROUNDTHEGLOBE
FEELABOUTTOUCHING:
Enjoy touching
Middle ground
Dont touch
Middle Eastern
countries
France
Japan
Latin Countries
China
Ireland
England
Russia
India
Australia
WALKINGSECONDSIGNATURE
Happymovemorequicklyandseemlighteron
yourfeet
Unhappyshouldersdroop,youwalkasthough
yourshoesweremadeoflead
Confidencetrytolookbigger,stretchyourself
uptoyourfullestheightheadback,chestout,
noseup(walkingtall)
Sadordiscouragedtrytolooksmallerby
bendingover,tuckingyourheadinandlooking
down
STYLESOFWALKING
Thechoppywalk.Imaginethewayyouwalk
whenyoureloadeddownwithheavybags.This
isashortpacedwalkthatconveys
submissiveness,unfriendliness,orfrustration.
Theduckwalk.CharlieChaplinwalkedwithhis
toespointedoutandhisbodyswayingabitfrom
sidetoside.Thewalkbecamehistrademarkand
signifiesanimpulsiveandindependentnature.
Theswagger.Swayinghipsleadthewayforthis
walk,astheupperbodyleansbackfromthe
pelvis.Tosomepeople,thiswalkshowsalackof
selfconfidence;toothers,itshowstoomuchego.
WATCHTHESPACE
Type of
Measurement of
Purpose of space
space
space
Intimate
Under 18 inches
Personal
1,5 to 4 feet
Social
4 to 12 feet
Public
Over 12 feet
FACIALEXPRESSIONS
Facialexpressionsare
oftenmoreconvincing
thanwords.Theycarry
thegreatestimpactin
convincingsomeoneof
something.
6emotions
foundationofall
expressions:surprise,
fear,anger,disgust,
happines,sadness
AREASOFFACE
Foranygivenemotioncertainfeaturesaremost
important:
Nosecheekmouthdisgust
Eyesandeyelidsfear
Browsandforeheadsadness
Cheeksandmouthhappiness
VOICE
Thetimbreofapersonsvoice,hispauses,rhytmand
odditiesinpronunciationhaveagreatimportance.So
theinterjectionohcanhavemoremeanings:you
surprisedme,Imadeamistake,youmakemeso
happy,Imbored,Imfascinated,Iunderstand,
Idontunderstand
Talkfastwhenpeopleareexcitedoranxiousorthey
arespeakingaboutapersonalproblem
Talkslowlywhentheyaredepressed,disgusted,
griefstrickenorsimplytired
HOWTOTELLWHENSOMEBODYIS
LYING?
Decreasedhandactivity(unconsciouslyyou
suppressthem:hidethem,sitonthem,stuff
themdeepintoyourpockets,clasponefirmly
withtheother)
Increasedfacetouching(thechinstroke,the
lipspress,themouthcover,thenosetouch,the
cheekrub,theeyebrowscratch,theearlobepull,
thehairgroom)
Increasedbodyshifting(squirms,restless)
HOWWELLYOUCANINTERPRET
NONVERBALMESSAGES?
Matchtheactionwiththemessage.
actionmessage
1.Slappingyourforeheada.Imangry
withtheheelofyouhandb.Iforgotsomething
2.Wrinklingyourforeheadc.Imgettingimpatient
andfrowningd.Idontunderstand
3.Tappingyourfingersone.Idontlikethat
adesktable
4.Slammingabookdown
onadeskortable
5.Wrinklingyournose