Types of
communication based
on the communication
channels used are:1)Verbal
communication
2)Non-verbal
communication
Verbal communication
Verbal communication refers to the form
of communication in which message is
transmitted verbally, communication is
done by word of mouth and piece of
writing. In verbal communication
remember the acronym
KISS - keep it short and simple.
Sub-division of verbal communication:-
Non-verbal communication
Non-verbal communication is the
sending or receiving of wordless
messages.
Elements of non-verbal
communication are:1)Appearance-
The 3 methods of
communication are
1. Oral/Verbal
2. Written
3. Visual
Oral Communication is
Oral Communication
Advantages
Disadvantages
Quick
No Record
Instant Feedback
May be hard to
remember
Types of Meetings
Chairperson
Secretary
Treasurer
Written Communication
Written Communication
Advantages
Disadvantages
Record kept
No instant
feedback
Dont have to
remember
everything
May not be
confidential
e.g. fax
A Memo is
A Notice of a Meeting is
An Agenda is
Sample Agenda
1. Minutes
2. Matters Arising
3. Correspondance
4. Chairpersons
5.
Summary of finances.
Report
Treasurers
Report
6. Election of Officers
7. AOB
Visual Communication
Visual Communication
Advantages
Easy to understand
Disadvantages
Some people may
not understand
Takes time to
prepare
Bar Chart
Is a series of bars.
Used for comparing quantities.
Line/Trend Graph
Pie Charts
Other services
Publicity post
Swift post
Freepost
Telecommunication
services
Telephones
Freefone
Texting
Answering service
MODERN METHODS OF
COMMUNICATION
Internet
E-mail
www
Teleconferencing
Up to 20 people can
talk together.
Video-conferencing
Recap
What is communication?
Internal and external communication
Methods of communication
Oral
Written
Visual