What is role of management

information system?3 mks

An information system can be any organized

combination of people , hardware, software,
communication network and data resources that stores
and retrieves , transforms, and disseminate information
in an organization.

Information system is a set of people, procedures

and resources that collects , transforms, disseminates
information in an organisation. People have relied on
information system to communicate with each other
using variety of physical devices (hardware) ,
information processing, instruction and
procedures(software), communication channel
(network)and stores data since the dawn of civilization.

2)Draw a neat sketch of hardware

component of a computer system
storage unit
Secondary
storage
Input
unit

Primary
storage

Control
unit
Arithmetic
unit

Output
unit

info

3)What is database ?
a data base is an integrated collection of
logically related records & files
It consolidates records previously stored in
independent files so that it serves as a
common pool of data to be accused by
many different application programs.
The data stored in database is independent
of the computer programs using it and of
one type of secondary storage devices on
which it is stored.

4)What is CRM ?
Customer relationship management is a
comprehensive set of process and
technologies for managing the
relationship with potential and current
customer across the business function.
Goal : to understand and anticipate the
needs of current and potential customers
to increase retentions and loyalty while
optimizing the way that products and
services are sold

What are the roles of management

information system ?
It plays an identical role ensuring that an
appropriate data is collected from various
sources ,processed and sent to the needy
destination; fulfills the information needs of the
individual ,group and management
functionaries
It satisfies the deserves needs through a
variety of systems
It helps all the management levels in an
organization such as strategic planning, tactical
planning .

List the difference between system

software and application
software ?3mks
System software
It offers convenience
too application
programmers and
computer users.
Allows application
software to be run on
the computer with less
effort.
It is generally provided
by the system .

Application
It requires the
help of
software
the software to
interface for its
execution.
In application
software, the effort
related on their
execution is
dependant
Application software
are purchased or
developed by the
organisation.

Distinguish between LAN and WAN ?

3mks
BASIS

LOCAL AREA
NETWORK

WIDE AREA
NETWORK

GEOGRAPHICAL
DISTANCE

Diameter of not more

than a few
kilometers.

Span entire countries

speed

A total data rate of at

least several Mbps

Data rate less than 1

Mbps

ownership

Companies ownership Owned by mutliple

by a single
organisation.
organization

Frequency of errors

Very low error rates

comparatively higher
error rates.

topology

Symmetrical topology
, ring, bus.

Several topologies
star, ring , mesh.

What is data warehouse ?

3mks
A data ware house is a repository of
information gathered from wide
multiple sources, stored under a
unified scheme at a single site . This
data is stored generally for a long
time permitting access to historical
data .in this way, data warehouse are
useful by providing the user a single
consolidated interface to data,
making decision support queries

What is SCM ?3mks

SCM is a cross functional inter enter price
system that uses information technology to
help support and manage the links between
some of a companys key business process
and those of its suppliers , customers and
business partners .
The goal of scm is to create a fast , efficient
and low cost network of business
relationships or supply chain to get a
companys products from concept to market .

What do you understand by the

term hacking?3mks
Hacking always involves some degree of
infringement on the privacy of others or
damage to computer based property such
as files, web pages or software
It is the practice of modifying computer
hardware and software to accomplish a
goal outside of the creators original
purpose
People engaged in computer hacking
activities are called hackers

What is system analysis and design ?

3 mks
System analysis
System analysis is a systematic investigation of a real or
plant system to determine the functions of the system and
how they relate to each other and to any other system .
System design
System design is the process of defining the architecture,
components , modules , interface and data for a system to
satisfy specific reqiurements. System design involves the
analysis,design and configuration of the necessary
hardware and software to support solution architecture . 5
major components of system design include 1)the
information model 2) community model3) security model
4) system integration 5) technical architecture

What is CRM?3mks
It is a comprehensive set of
processes and technologies for
managing relationship with potential
and current customers across the
business functions.

 7 marks question

2(b). Input and Output

Devices

Input Devices
Keyboard: Consisting of typewriter like
keys that enable data to enter into a
computer.
Mouse: Device that controls the
movement of cursor or pointer on a
display screen.
Voice Speech Inputs: It converts a
persons speech into digital form.
Scanner: Input device that can read text
or illustration that is printed on paper
and translate the information into form

 Bar Code Reader: Photoelectric

scanners that read the bar codes or
vertical Zebra striped marks printed on
products ,containers etc
Digital Camera: Images can be input
into a computer and then the images
can be manipulated in many ways
using various imaging tools available.
Touch Screen: Display Screen that has
a touch sensitive transparent panel
covering the screen.
Touch Pad: A small touch sensitive pad
used as pointing device on some
portable computers.

 Trackball: Pointing. A mouse lying on

its back.
Joystick: A lever that moves in all
directions and controls the
movement of a pointer.
Optical Mark Recognition: It
recognizes presence or absence of a
mark such as pencil mark.

5(b)Explain three phases of

CRM with a diagram.

Three phases of CRM

Acquire
Enhance
Retain

Customer
Life Cycle
Direct
Marketing

CRM
Functional
Solutions

Cross-sell &
Up-sell

Sales Force
Automation

Proactive
Service

Customer Support

The
Internet
Shared
Collaborative
Customer Data

Service

CRM
Integrate
d Solution
Partner

Compan
y

Custome
r

6(a) Explain Waterfall

system development model
with a diagram.

Linear or waterfall cycle

Waterfall cycle
A development process that centers
around planned work and is best
suited for projects where al
requirements can be clearly defined.

Consecutive phases:
Phase 1: concept formation
Phase 2: system requirement definition
Phase 3: system design and development
Phase 4: installation and post installation
activities

Waterfall model
(simpler sketch)

Mission/
goal
Information
Needs
specificatio
n
analysis

System
design
Process
design
testing
implementatio
n
maintenanc
e

4(b). What are the different

stages involved in the
information system development
cycle for a new applications.?
Explain briefly.

Steps in system analysis and design

(SDLC)

SYSTEM DEVELOPMENT LIFE CYCLE

Problem
Definition

Collection
Data &
Infrmn

Identify
Alternative
Solutions

Evaluate
Solution

Analyse
&
Select
Best

Successf
ul
NO

Test And
Implement

YES
Stop

2(b) With a neat sketch,

explain the IS Model
indicating various
components of it.

Data, Information,
and Systems

Figure 1.6 Components of an information system

MIS 715 Eaton Fall 2001

28

7(b) With the help of neat

sketch, explain the
components of Enterprise
Management System (EMS).

ERP , the Backbone of EMS

 1) CAD/CAM/CAE
2)AMS
3)DMS
4)CMS
5)SMS
6)EDI

3(b) Explain the application

of MIS in production
management.

Production information
system
Product information
managementor PIM refers to
processes and technologies focused
on centrally managing information
about products, with a focus on the
data required to market and sell the
products through one or
moredistribution channels.

Manufacturing information system

Sources of manufacturing
information

Production data
Inventory data
Vendor data
Personnel data
Union data
Labour data

 External environment data

Engineering specifications
Internal marketing data

Advantages of manufacturing
information system

The primary decisions made in

the manufacturing include product design
Production
Facility design
Quality control

1(b).Network Topologies
with diagram

 Network Topology
Topology is a layout showing how the
connectivity communicate and information
flows takes place in network.

 Bus Topology

 In this topology the terminals are connected through one

cable and the circuit cable is called bus.
Terminals decides the ownership of the message and act.
If the message does not belong to the terminal it ignores.
The message can travel in both directions.
If one of the terminal fails, none of the other
components in the network are affected.
Network can handle only one message at a time.

Star Topology

 In this topology, the communications are

routed by the central system known as the
server.
The communications is through the server.
The traffic on network cable is very high.
The server is a network traffic controller.
If the server fails, the entire network is down.

Ring Topology

 The terminals are connected on the ring like cable layout.

The communication takes place from 1 st terminal to 2nd to 3rd
and so on.
The network fails if any one computer fails to perform.
The communication moves with the address and at each station,
the address is determined is valid or not.
If the address is valid, the communication is accepted,
otherwise it is passed on to the next PC.
In this there is no host computer or server.
Each computer in the network can communicate directly with
any other computer.

6(b). What are the three

dimentional selection
criteria involved in
evaluation and feasibility of
IT solutions? Explain briefly

TECHNICAL EVALUATION (TESTING PARAMETERS)

technical evaluation: (testing

parameters)
Data transfer
Response level
Connectivity of different hardware
System configuration

OPERATIONAL FEASIBILITY
(DEALS WITH)
People related issues
Systems and procedures
are
complementary or not

FINANCIAL FEASIBILITY
deals with)
(DEALS WITH)
investment
Evaluated in terms of ROI
or pay
back period
Best one to evaluate on
the
basis of value of
information it

MANAGEMENT INFORMATION
SYSTEM
10 marks question

1.Role of information system with Pyramidal

diagram.

Information system:
A set of people, procedure and resources
that collects, transforms and disseminates
information in an organisation
It can any organised combination of
people, hardware, software, communication
network and data resources that stores and
retrives, transforms and disseminates
information in an organisation

Pyramidal diagram of role of

information system
Support
competiti
ve
advantag
e
Support business
decision making
Support business
processes&operation

Role of IS in business
Support business processes
Supports decision making
Support competitive advantage

2.Types of software with an eg;

SOFTWARE;
Software refers to a program that
makes the computer to do something
meaningful. It is the planned step-bystep instruction required to turn data
into instruction.

Types of software
1) System software
Includes programs that are designed carry out
general routine operation such as loading a file,
copying a file, managing memory resources Etc.
It provides support to
) Running of other software
) Communicating with peripheral devices
) development of other software
) Monitoring the uses of various hardware
resources.

Types of system software

Operating Software
Programming language translator
Utility programs
Performance monitoring software
Communications software's

2.Application softwares
Types:
a)Application specific software
b)General purpose application software.
Eg:
1)Office productivity applications
2)Hypermedia and multimedia
3)Groupware
4)Virtual Reality
5)3D Geographic software

3.Network Topologies

Meaning:
Topology is a layout showing how the
connectivity communicate and information
flows takes place in network.

A Telecommunications Network Model

A Telecommunications Network
Model
Consists of five basic components
Terminals
Any input/output device that uses
telecommunication networks to transmit or
receive data

Telecommunication processors
Support data transmission and reception
between terminals and computers

 Telecommunications channels
The medium over which data are transmitted
and received

Computers
Interconnected by telecommunications
networks

Telecommunications control software

Control telecommunications activities &
manage the functions of telecommunications
networks

1.Bus Topology

 In this topology the terminals are connected through one

cable and the circuit cable is called bus.
Terminals decides the ownership of the message and act.
If the message does not belong to the terminal it ignores.
The message can travel in both directions.
If one of the terminal fails, none of the other
components in the network are affected.
Network can handle only one message at a time.

2.Star Topology

 In this topology, the communications are

routed by the central system known as the
server.
The communications is through the server.
The traffic on network cable is very high.
The server is a network traffic controller.
If the server fails, the entire network is down.

Ring Topology

 The terminals are connected on the ring like cable layout.

The communication takes place from 1 st terminal to 2nd to 3rd
and so on.
The network fails if any one computer fails to perform.
The communication moves with the address and at each station,
the address is determined is valid or not.
If the address is valid, the communication is accepted,
otherwise it is passed on to the next PC.
In this there is no host computer or server.
Each computer in the network can communicate directly with
any other computer.

4.Three feasibility studies to evaluate the selection

of IT

Meaning:
An information architecture is the
blueprint that provide the conceptual
foundation for building the
information architecture and specific
application.

Evaluation of IT solutions
1. Technical evaluation:(Testing
parameter)
Data transfer
Response level
Connectivity of different hardware
System configuration

2.Operational feasibility:(deals with)

People related issues
Systems and procedures are
complementary or not

3.Financial feasibility:(deals with)

Investment
Evaluated in terms of ROI or pay
back period
Best one to evaluate on the basis
of value of information it gives on
incremental scale
Budget restrictions

5.Major types of system with reference to various

functional ares of an org. and pyramidal structure.

1. FINANCIAL INFORMATION SYSTEM

2. ACCOUNTING INFORMATION
SYSTEM
3. H. R.INFORMATION SYSTEM
4. MANUFACTURING INFORMATION
SYSTEM
5. MARKETING INFORMATION SYSTEM
6. PERSONNEL INFORMATION SYSTEM

1.FINANCIAL INFORMATION SYSTEM

It provides financial information not
only for executives but also for a
broader set of people who need to
make better decision on a daily
basis.
It provides information to persons and
groups both inside and outside the
firm concerning the firms financial
matters.

2.Acconting information
system
The AIS performs the firms accounting
applications. A high volume of data
processing characterises these
appplications.It processes a mixture
of quantitative and qualitative
data.but it focuses almost entirely on
processing quuantitative data.

3.H.R. Information system

They are the information system that
supports human resource management
activities .
The business function emphasises on
- planning to meet the personnel needs of
business
- development of employees to their full
potential
- control of all personnel policies and
programs.

4.Manufacturing information system

It is a complete set of tools for
managing the flow of manufacturing
production data throughout the
enterprise.It is designed to provide
tools for both IT and operations
personnel who would deliver services
to anyone in the plant

5.Marketing manufacturing system

Amarketing information systemis amanagement
information systemdesigned to support marketing
decision making.
Jobber (2007) defines it as a "system in which
marketing data is formally gathered, stored, analysed
and distributed tomanagersin accordance with their
informational needs on a regular basis."
Kotler, et al. (2006) define it more broadly as "people,
equipment, and procedures to gather, sort, analyze,
evaluate, and distribute needed, timely, and accurate
information to marketing decision makers.

6. Personnel information
system
It provides data needed to carry out
the personnel administration
responsibilities of an employer
Pay roll and personnel planning are
closely related to this system

6.Components of enterprise
management system
Meaning;

Components of EMS

Components of EMS
CAD/CAM/CAE
AMS(Attendence Management System)
DMS(Document Management System)
CMS(Communication management system)
SMS(Security Management System)

7.Explain How information can

facilitate SCM?
Meaning:
Supply Chain Management
(SCM) is a systems approach to managing
the entire flow of information, materials
and services from raw materials suppliers
through factories and warehouses to the
end customer. SCM is different from
supply management which emphasizes
only the buyer-supplier relationship.

Financial flows
Information flows
Material flows
Suppliers--- manufacturer--distribution--- customers
Processes

Organizational
structure
model of supply chain

Enabling
technologies

Model of SCM
Material Flows
Information Flows
Financial Flows
Processess
Organisational Structure
Enabling technologies

8.Explain the data flow diagram of

customer order processing?
Customer Order Processing
(COP) is a process which
provides for the on-line entry,
maintenance, processing and
reporting of customer orders.
Appropriate for manufactures
and distributors, COP supports
the processing of orders for end
items, kits, assemblies and
service/repair parts.

There Are 3 Main Functions

SALES
ACCOUNTING
MANUFACTURING AND
PRODUCTION

Customer Order Processing model

Order
fulfillment

Functions

Sales

Generate
an order

Accountin
g

Manufacturi
ng and
Production

s
s
o
Cr

fu

Suborde
r

ti
c
n

al
n
o

Check
credit

Pr
oc
es
se
s

Fulfilling
an order

Approve
credit

Assemble
product

Generate
invoice

Ship
product

First semester MBA Degree

Examination,Dec 08/Jan09
Management information
system
10 marks questions

1) Explain the water Fall& spiral model

of system development with the help
of neat sketch . Also mention the
suitability of each model?-10 marks

1.Linear or waterfall cycle

A development process that centers

around planned work and is best
suited for projects where al
requirements can be clearly defined.

Consecutive phases:
Phase 1: concept formation
Phase 2: system requirement definition
Phase 3: system design and development
Phase 4: installation and post installation
activities

Waterfall model
(simpler sketch)

Mission/
goal
Information
Needs
specificatio
n
analysis

System
design
Process
design
testing
implementatio
n
maintenanc
e

SPIRAL MODEL
BOEHM
couples the iterative nature of
prototyping with controlled and
systematic aspect of the linear
sequential or waterfall model

Boehm proposed
Identifies the sub problem which has
the highest risk associated with it
Finds a solution for that problem

RISK A
3

RISK A
2

R
A
1
RQMT A
4

RQMT A
3

RQMT
A2

RQM
TA1
PRTYP
READY
1
PRTYP
READY
2
PRTYP
READY 3

DSGN
PRTYP 3

DSGN
PTYP 2

DSGN
PTYP
1
DVLP
PTYP
2

DVLP
PRTYP 2

DVLP
PRTYP 3

2)What is group decision support

system ?explain the function
and component of it. 10 marks

Components of a DSS
Model management software
Provides a variety of solution
models
Financial, statistical, graphical, project
management

Dialogue Manager
Allows user interaction with DSS

MIS 175 Spring 2002 Chapter 10

99

Group Decision Making

Systems
Very interesting field
How can information technology
improve how decisions are made by
groups?

MIS 175 Spring 2002 Chapter 10

100

3)With neat sketch explain nine step

approach to ERP implementation?
10 marks

Pre-Evaluation screening
Package-Evaluation
Project Planning phase
Gap analysis
Reengineering
Configuration
Implementation team training
Testing

 Going live
End user training
Post implementation

4) What are the important

security measures that are the
part of security management
of the information system?
Explain them briefly.10mks

5)With a help of neat sketch ,

explain 4 major type of system
found in typical organization? 10
marks

Types of System (system

classification):
Conceptual and empirical
Natural and manufactured
Social, people-machine and machine
Open and closed

 Permanent and temporary

Stationary and non-stationary
Subsystems and super systems
Adaptive and non- adaptive
Stable and unstable
Deterministic and probabilistic

6)What is DBMS? explain the

fundamental three
database structure.10 marks

7)Explain the application of MIS in

service industry like bank.10 marks

BANKING INFORMATION
SYSTEM
Factors affecting bank IS
1.Customer database
Customer
Operator
Range of service
2. Service to the account
holders
The non moving account
The default on loan
payment
3.Service for business
promotion