WHAT IS ASSERTIVENESS?
Being Assertive
1-Being assertive is focusing on your
goal
2-Being assertive is being self-aware
3-Being assertive is being true to
yourself
4-Being assertive is building self
esteem
5-Being assertive is nurturing yourself.
TYPES OF ASSERTIVENESS
Non-assertive behaviour
I am not ok,you are ok
Assertive behaviour
I am ok,you are ok
Aggresive behaviour
I am ok,you are not ok
Manipulative behaviour
I am not ok,you are not ok
Agressive ---Agressive
Aggresive---Passive
Assertive---Passive
ASSERTIVENESS BY VERBAL
AND NONVERBAL
COMMUNICATION
It aint what you say, it is the way that you say it
Tonation
SAYING YES OR NO
I dont deserve it
They might not really mean it
I am not really sure that is what I want
I dont have enough information
THE IMPORTANCE OF
ASSERTIVENESS IN
ORGANISATIONS
Assertiveness
Personal identity
Wages or salary
Satisfaction from
exercising skills
Satisfaction from
helping people
Social
environment