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Economic
Economic
// Budget
Budget
Pressures
Pressures
Cloud &
Managed
Services
i
uurri
t
at
M
Ma nngg noo
chhn /
TTeecoggyy/ err
llo livve
eli
D
De yy ellss
oodde
M
M
Advances in virtualization,
automation, and
orchestration
Increased network
connectivity and bandwidth
Maturing service provider
business models
HP Restricted
Bandwidth on-demand
Expected
17%
Computing on-demand
5%
24%
E-mail
Desktop applications
Unified communications
79%
10%
66%
40%
22%
36%
Enterprise applications
Storage on-demand
Currently there
8%
48%
56%
8%
36%
26%
38%
13%
15%
44%
51%
60%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Source: Current Analysis 2012 Collaboration Research
Maximizes control
over enterprise IT
systems; agility
But requires more
staff time & training in
order to manage
increasingly complex
networks & systems
Allows re-allocation of
staff time & training
But requires strong
process definition &
governance
Removes capex
investment
requirements
But requires strong
organizational
alignment with service
provider
Premises-based, self-managed
Service provider hosted cloud
Vendor hosted cloud
Premises-based, service provider managed
Service provider hosted dedicated
Partner hosted dedicated SaaS
Vendor hosted dedicated
Premises-based, 3rd party (VAR, etc.) managed
0%
Europe
US
5%
Total
10%
15%
20%
25%
Cloud &
Managed
Services
Solutions
10
11
Thank You
Bruce Page
VP, Custom Research
Current Analysis, Inc.
bpage@currentanalysis.com
12
12
Consumerization
of IT / BYOD
Collaboration
Driving Growth
The Age
of the Cloud
*Source Marc Randall SVP Avaya Networking, Technology forum 2012 based on Gartner and Yankee Group 2011info
14
Perhaps the
Most Complex:
Managing the communications
component of the IT domain
Customers
Communications are now
very personal, creating greater
demands and challenges
from user organizations
and business units
Technological Change
Fast-paced, often tumultuous,
and ongoing; winners unclear
2013 Avaya Inc. All rights reserved.
15
Incorporation of Exciting,
New Technologies
Increased Solution
Functionality &
Complexity
Technology
Adoption
Gap
Adoption
optimizes
the business
value
Ability to Consume
Functionality & Complexity
17
Hosted
What is Cloud?
Per User
AOB
Utility
High Water
Billing
Rental
Public
Managed Services
are often included but
not the same as
Cloud
18
Public
AvayaLive
Connect
Avaya
UC/CC/Video
as-a Service
Next Gen
Public
Cloud
Hybrid
OPEX
Subscription
License
Cloud
Private
CAPEX
Perpetual
License
On-Premises
Avaya
Operations
Services
Avaya
On-Premise
UC/CC/Video
Products &
Services
2013 Avaya Inc. All rights reserved.
Avaya
Collaboration
Pods
Hosted Cloud
Enablement
Public Cloud
Cloud
Enablement
for Video
Managed
Private Cloud
COS and
COS Ex
Private
Cloud
Build Out
Build
Managed
Private Cloud
- Contact
Center
Cloud
Enablement
for UC and
CC
Manage
Enable
Deliver
19
OPEX MODELS
Managing Obsolescence
Refresh as technology evolves
Corporate-wide Standardization
Customer facing differentiation
Implication:
Managed Services
Outsourced (COS)
Hosted
Assets on premise
Owned by Customer
Managed by 3rd Party
Assets on premise
Owned by 3rd Party
Managed by 3rd Party
Dedicated
(Private)
Shared
Multitenant
(Public)
Hybrid
(Assets on Premise
Apps from cloud)
Cloud
Services
Large Enterprises are not quite sure as to what implications Cloud will have on their
business, but are expecting a solution that offers cost savings, control, leverage and security
first and scalability, flexibility, standardization and homogeneity in the long-run
20
Private
Multi-Tennant more
than a single customer
uses a shared platform
Lower cost/price and
usually lower features
Limited custom
options usually rate
carded
Hosted off premise
Hybrid
On or off premise
options
Standard configurations
offered
Limited custom
options - usually rate
carded
(Management
(Management Services
Services
Optional
add-on
Optional add-on
2013 Avaya Inc. All rights reserved.
21
Cloud Transformation
Strategy
Cloud Design
& Integration
22
Service Delivery
Support Model
Governed by ITIL
Standards
End to End ITIL Process
Driven
Dedicated/Designated
Solution Support
Engineering Teams
Core Competencies and
Dedicated
Client Management
Experience
Currently Managing:
3.5M plus UC /Telephony
ports
350,000 CC agents
1.3M plus Data and
Ethernet ports
56,000 hours of managed
video support
Platform Enabled
ITIL Processes
Vendor
Agnostic
Transparent
Customer Portal
23
Service Level
Agreements
Single Point
of Contact
Flexible SLA
progression is
available to meet your
business needs
Proactive global
service for all
of your account
needs
Maintain your
workforces
performance
Delivered 24 X 7
in language
Integrated
Management
Supported by
Avaya Matrix
Built with industry
standard components
& Avaya IP
Delivered through
personalized web
portal experience
24
Governance
Model
Ensuring you are kept
aware of activity in your
environment through:
Security and Access
Reporting
Escalation
Project Coordination
and Planning
Management and
Oversight
2013 Avaya Inc. All rights reserved.
ITIL Alignment
What It Means
Benefits
Single, definable,
repeatable, and scalable IT
framework for the entire
organization
Clearly identifies roles and
responsibilities for Service
Management
Defines IT in terms of
services
rather than systems
25
Interactive
Management
Client Portal
Interactive tool
giving visibility into
your network
Web-based interface
for enterprise
application users
Incident Management
Change & Release Management
Problem Management
Configuration Management
Service Request Management
Ordering & Billing
Knowledge Base
Reporting
2013 Avaya Inc. All rights reserved.
26
Outsource Complexity
System Integration
Obsolescence Management
IT Communication Skill sets
Improve Productivity
Advanced Applications
Deployed Quickly
27
Solution
Results
Requiring a next-generation
UC platform migration path
Limited capital budget so
client did not want to own or
operate any equipment
28
Process
2013 Avaya Inc. All rights reserved.
People
Presence
Capacity
Performance
29
30