CSP Solutions

23/07/2012

Campaign to Customer care Fusion

Framework
Objective
Objective

Delivery
Delivery Owner
Owner
Amar
Amar
Consulting
Consulting OwnerOwnerShashi
Shashi

To
To develop
develop aa solution
solution for
for Campaign
Campaign to
to Customer
Customer Care
Care business
business processes
processes specific
specific to
to IME
IME
customers
customers

Solution
Solution Highlights
Highlights
The
The Solution
Solution would
would be
be built
built on
on Fusion
Fusion platform
platform
The
preconfigured
solution
would
incorporate
The preconfigured solution would incorporate Information
Information services
services industry
industry process
process and
and best
best
practices.
practices.
The
The solution
solution along
along with
with Analytics
Analytics would
would help
help customers
customers to
to predict
predict and
and control
control their
their business
business and
and
take
informed
business
decisions.
take informed business decisions.
With
With Oracle
Oracle Fusion
Fusion middleware
middleware the
the solution
solution would
would be
be scalable
scalable to
to various
various 3rd
3rd party
party systems,
systems, and
and
integration
cost
and
TCO
would
decrease.
integration cost and TCO would decrease.

Benefits
Benefits

EndEnd- End
End Solution
Solution demo
demo to
to prospects
prospects will
will be
be aa good
good selling
selling point
point
Will
provide
hands
on
experience
to
the
associates
Will provide hands on experience to the associates
Will
Will showcase
showcase CSP
CSP teams
teams experience
experience to
to prospects
prospects and
and Internal
Internal stakeholders
stakeholders like
like Vertical,
Vertical, AMs,
AMs,
CPs
CPs

Resources
Resources
Skill
Skill ::- Business
Business Analyst,
Analyst, Fusion
Fusion Developer,
Developer, Fusion
Fusion Middleware
Middleware developer,
developer, Siebel
Siebel Developer,
Developer, Fusion
Fusion
Administrator
Administrator
Software
Software &
& Hardware
Hardware Requirements
Requirements Oracle
Oracle Application
Application Server
Server Enterprise
Enterprise Edition,
Edition, Oracle
Oracle Web
Web
Services
Services Management
Management (Oblix),
(Oblix), Oracle
Oracle Jdeveloper,
Jdeveloper, Fusion
Fusion Application,
Application, Oracle
Oracle Business
Business Intelligence
Intelligence
2

| 2011, Cognizant

CRM - Editorial CRM integration

Delivery
Delivery Owner
Owner
Ravi
Ravi JJ
Consulting
Consulting OwnerOwnerCharul
Charul

Objective
Objective
To
To develop
develop aa Framework
Framework and
and solution
solution for
for Integration
Integration of
of CRM
CRM and
and Editorial
Editorial system
system

Solution
Solution Highlights
Highlights
The
The solution
solution would
would provide
provide aa approach
approach to
to Publishing
Publishing Industry
Industry clients
clients for
for integrating
integrating CRM
CRM with
with their
their
editorial
systems
editorial systems
Working
Working solution
solution to
to capture
capture insights
insights from
from Social
Social media,
media, Web
Web Analytics,
Analytics, CRM
CRM Marketing,
Marketing, Sales,
Sales,
Service
and
feeding
inputs
to
Editorial
systems
Service and feeding inputs to Editorial systems
The
The solution
solution would
would provide
provide an
an approach
approach to
to develop
develop Flexible
Flexible Product"
Product" Concepts
Concepts and
and Smarter
Smarter
Content
Content

Benefits
Benefits

The
The Framework
Framework and
and Solution
Solution will
will showcase
showcase our
our thought
thought leadership
leadership and
and Innovation
Innovation to
to address
address Client
Client
problems
problems
Will
Will Showcase
Showcase how
how CRM
CRM can
can be
be used
used in
in IME
IME industry
industry which
which is
is traditional
traditional slow
slow in
in adopting
adopting CRM
CRM
Working
Working solution
solution demo
demo will
will create
create opportunities
opportunities for
for CSP
CSP team
team

Resources
Resources
Skill
Skill ::- Business
Business Analyst,
Analyst, Web
Web analytics,
analytics, Social
Social Media
Media analytics,
analytics, CRM
CRM analytics,
analytics, Digital
Digital marketing
marketing
Software
Software &
& Hardware
Hardware Requirements
Requirements POC
POC Environment
Environment for
for CRM,
CRM, Web
Web and
and Social
Social media
media Analytics,
Analytics,
Digital
marketing
Digital marketing

| 2011, Cognizant

CRM Solution for Education sector

Fusion Framework

Delivery
Delivery Owner
Owner
Ravi
Ravi JJ
Consulting
Consulting OwnerOwnerVikram
Vikram

Objective
Objective
To
To develop
develop an
an end
end to
to end
end CRM
CRM solution
solution from
from Enrollments
Enrollments to
to Alumina
Alumina for
for education
education sector
sector

Solution
Solution Highlights
Highlights
The
The solution
solution will
will support
support Education
Education industry
industry (Universities)
(Universities) processes
processes for
for Registration,
Registration, Marketing,
Marketing,
Integration
with
Social
media,
Events
management,
Call
center
etc.
Integration with Social media, Events management, Call center etc.
EndEnd- to
to End
End solution
solution including
including CRM,
CRM, HCM,
HCM, Financials
Financials

Benefits
Benefits

The
The solution
solution can
can be
be implemented
implemented for
for any
any large
large scale
scale Universities
Universities
Will
showcase
our
Fusion
Capabilities
Will showcase our Fusion Capabilities
Co-development
Co-development with
with Oracle
Oracle as
as aa Education
Education Industry
Industry solution
solution on
on Fusion
Fusion stack
stack
Working
Working solution
solution demo
demo will
will create
create opportunities
opportunities for
for CSP
CSP team
team

Resources
Resources
Skill
Skill ::- Business
Business Analyst,
Analyst, Fusion
Fusion Developer,
Developer, Fusion
Fusion Middleware
Middleware developer,
developer, Siebel
Siebel Developer,
Developer, Fusion
Fusion
Administrator
Administrator
Software
Software &
& Hardware
Hardware Requirements
Requirements Oracle
Oracle Application
Application Server
Server Enterprise
Enterprise Edition,
Edition, Oracle
Oracle Web
Web
Services
Management
(Oblix),
Oracle
Jdeveloper,
Fusion
Application,
Oracle
Business
Intelligence
Services Management (Oblix), Oracle Jdeveloper, Fusion Application, Oracle Business Intelligence

| 2011, Cognizant

iOS mobile app - FMW integration

Delivery
Delivery Owner
Owner Naga
Naga
Mohan
Mohan
Consulting
Consulting OwnerOwnerShashi
Shashi

Objective
Objective
To
To develop
develop aa Fusion
Fusion middleware
middleware integration
integration for
for iOS
iOS mobile
mobile app
app

Solution
Solution Highlights
Highlights
Mobile
Mobile app
app integration
integration and
and synchronization
synchronization with
with the
the CRM
CRM application
application will
will be
be through
through Fusion
Fusion
middleware.
middleware.
Fusion
Fusion middleware
middleware will
will handle
handle authentication,
authentication, data
data synchronization,
synchronization, security,
security, mediation
mediation with
with CRM
CRM

Benefits
Benefits
The
The solution
solution will
will provide
provide aa platform
platform to
to Integrate
Integrate the
the mobile
mobile app
app with
with CRM
CRM on-demand,
on-demand, Siebel
Siebel or
or
Fusion
as
the
integration
will
be
through
FMW
Fusion as the integration will be through FMW
Will
Will showcase
showcase our
our Fusion
Fusion Integration
Integration capabilities
capabilities
Will
Will provide
provide robust
robust integration
integration platform
platform for
for the
the mobile
mobile apps
apps

Resources
Resources
Skill
Skill ::- Fusion
Fusion Middleware
Middleware developer,
developer, iOS
iOS developer
developer
Software
Software &
& Hardware
Hardware Requirements
Requirements Fusion
Fusion Middleware
Middleware Environment
Environment

| 2011, Cognizant

 Delivery
Delivery Owner
Owner Naga
Naga
Mohan
Mohan
Consulting
Consulting OwnerOwnerShashi
Shashi

Field Service mobile app Fusion ADF

mobile
Objective
Objective
To
To develop
develop aa mobile
mobile app
app for
for Field
Field Service
Service using
using Fusion
Fusion ADF
ADF framework
framework

Solution
Solution Highlights
Highlights
Single
Single framework
framework for
for mobile
mobile and
and Fusion
Fusion desktop
desktop enterprise
enterprise applications
applications
ADF
Mobile
supports
authentication
against
centralized
authentication
ADF Mobile supports authentication against centralized authentication services
services such
such as
as Oracle
Oracle
Identity
Identity Management.
Management.
Fusion
Fusion middleware
middleware will
will handle
handle authentication,
authentication, data
data synchronization,
synchronization, security,
security, mediation
mediation with
with CRM
CRM

Benefits
Benefits

The
The solution
solution will
will showcase
showcase our
our capabilities
capabilities to
to build
build custom
custom mobile
mobile apps
apps on
on Fusion
Fusion platform
platform
Will
provide
hands
on
experience
to
our
associates
Will provide hands on experience to our associates
The
The mobile
mobile app
app will
will be
be aa ready
ready solution
solution which
which can
can be
be deployed
deployed to
to clients
clients with
with minimum
minimum
customization
customization

Resources
Resources
Skill
Skill ::- Business
Business Analyst,
Analyst, Fusion
Fusion Developer,
Developer, Fusion
Fusion Middleware
Middleware developer,
developer, Fusion
Fusion Administrator
Administrator
Software
Software &
& Hardware
Hardware Requirements
Requirements Fusion
Fusion ADF
ADF mobile
mobile and
and middleware
middleware environment
environment

| 2011, Cognizant

Thank You

| 2011, Cognizant