Application of MIS in Service

Guided by: Dr. shriprakash soni

Present by: shoeb khan
(M3146114)
SHOEB KHAN,MIT-CMSR PUNE

Introduction
Providing the most satisfying service
to the customers
MIS found for manufacturing sectors
does not match with service sector
(Hotels,Hospital,Airlines,Insurance,Bankin
g,Finance)

Managers put lot of efforts in a

service industry to create a
distinctive service to remain
competitive

SHOEB KHAN,MIT-CMSR PUNE

MIS for Hotel

People prefer hotels when they are out of their homes,
might be on vacations, spending their leisure time, or on
some official duties.
Hotel is a place where people would like to have a
distinctive service. Due to lot of competitions in the hotel
service, the concept has changed from convenience of
stay to comfort and enjoyment.
Today, hotels are not only meant for a individual stay but
now its a place for business meetings, interviews,
conferences, live concerts. Every time the hotel needs to
undergo change according to the needs of the customers.

SHOEB KHAN,MIT-CMSR PUNE

Cont
Main function of hotel industry is to
provide a room to stay with basic
amenities and facilities so that
customer has a comfortable stay.
Managers put all efforts to keep hotel
occupancy high all the times.
Responsibilities
of
MIS
plays
important
role
of
providing
information to the best possible way,
so that customers expectations are
fulfilled.
SHOEB KHAN,MIT-CMSR PUNE

Initiation for service

Customer queries(telephone, web, email)
process &
Reserve
Capture
requireme
nt

confirm
available
record

Process
room
reservation

Intimate
confirmati
on to
customer

SHOEB KHAN,MIT-CMSR PUNE

room by
date in
schedule

Create
room
application
record

Transition to service
Customer arrives at hotel reception
Enter
reservatio
n
confirmati
on details

Process and
confirm
availability
record

Process
reservation
record of
stay

Start
recover
process

Validate
custome
r record
Not
OK

recor
d
OK
Fill
form

SHOEB KHAN,MIT-CMSR PUNE

Pre-service
Customer gives passport, a letter, visiting
card
Process
document

Enter
custome
r data
and
room

SHOEB KHAN,MIT-CMSR PUNE

Custom
er
databas
e

Room
databas
e

Service
Service requests: lunch, dinner, room
service
Enter
service
record

Process
feedback
record

Customer
database

Server

Knowledge
database

Aggregation
of service
transaction
data

Accounts
database

Process bills
and
summary

SHOEB KHAN,MIT-CMSR PUNE

Process
payment

Post-Service
Customer gives feedback
Knowledg
e
database
Enter
feedba
ck form

Process
feedback
record

SHOEB KHAN,MIT-CMSR PUNE

Process a
letter of
thanks

Close the
service
and
customer
record

Responsibilities of HIS

Keep track of the customer profile

Monitoring occupancy level
Project future needs
Monitor the level of expectations
Monitor the communication needs
Customer database

SHOEB KHAN,MIT-CMSR PUNE

Types of HIS
Scheduled Reports
Demand Reports
Exception Reports

SHOEB KHAN,MIT-CMSR PUNE

Benefits of HIS
Higher Degree of Accuracy
Reduce Time for Documentation and
Reporting
Service Expansion and Enhancement
Labor Efficiency
Data and Information Integrity

SHOEB KHAN,MIT-CMSR PUNE

Thank u
SHOEB KHAN,MIT-CMSR PUNE