STUDY ON JOB SATISFACTION IN

MARUTI SUZUKI

Hoshiarpur Automobiles
Best Maruti Suzuki Dealers
8 Times Platinum Dealers
Branches In :
Garhshankar

Saheed Bhagat Singh Nagar

Mahilpur

Singrhiwal

Job Satisfaction

The Harvard Professional Group (1998) sees

job satisfaction as the keying radiant that
leads to recognition, income, promotion,
and the achievement of other goals that
lead to a general feeling of fulfillment of
employee.

NEED FOR STUDY

The

problem undertaken for the study identify and

analysis the behavior of the workers

There

is a need to understand how the workers react to

the companys program and policies of the organization

The

need of the organization to know what are the

various requirement and expectation of the workers and

various problems that the workers face in working place

Objectives
To study about employees expectation on their job
To study about employees satisfaction level welfare
measure and other benefits

Research Design
Descriptive Research
Descriptive research study includes surveys
and fact-finding enquires of different kinds,
which help the researchers to describe the
present situation that makes the analysis
about the effectiveness of employee
satisfaction among the employees and
helps to reach the objective.

Data Collection
Sample Size
The total sample size is based on 50
respondents. The respondents of present study
belong to different age groups, sex and
different spans of experience.
Data collection
The selection of sample for the collection of
primary data was based on convenient
sampling technique.
Type of research: Descriptive research
design.

Data Analysis And

Interpretations

Does your
management pay
attention to
suggestions you
make?

Attention to suggestion

Yes; 21%

Sometimes; 52%

No; 26%

A)Yes
B)No
C) Sometimes

Are you satisfied

with the
appreciation or
reward system
provided by your
management?
A) Highly Satisfied
B) Satisfied
C) Needs
Improvement

Reward system

Highly satisfied ; 13%

Needs improvement ; 22%

Satisfied; 64%

Does the company offer

you fringe benefits (e.g.
Transportation, medical
benefits, etc.)?
A) Yes
B) no

Fringe Benifits

No; 29%

Yes; 71%

Are you satisfied with the

overall compensation
package ?
A) Highly Satisfied
B) Satisfied
C) Needs Improvement

Compensation

Highly Satisfied; 16%

Needs improvement; 41%

Satisfied; 43%

Do your manager/supervisor
provides you with continuous
feedback to help you to
achieve your goals ?
A)Strongly Disagree
B)Disagree
C)Somewhat
Agree
D)Agree
E)Strongly Agree
If you have any other
suggestion please mention here
_________________________
_________________________
________________

Manager's feedback

Strongly Agree; 9% Strongly Disagree; 9%

Disagree; 18%

Agree; 47%
Somewhat Agree; 18%

Findings
More than 80% employees are less than 3 yrs but
they feel secure at there jobs
Employees do not feel much satisfied with the
working environment and they have normal
relations with there colleagues .
More than 70 % Employees are satisfied with the
training programs .
More than 80% do not feel any kind of
discrimination .
Some people feel they are not provided with
suggestions and guidance by there senior managers
but mostly feel satisfied with that .

RECOMMENDATION AND SUGGESION

Proper mechanism for communication for all levels

Performance oriented awards should be given.

Implementation of performance appraisal program .

Motivational material and motivational thoughts are to be discussed.

Promotion policy & criteria of qualifications at each level for

promotion.

Organizing the annual day and family tour to develop belongingness.

CONCLUSION
The aspect employee satisfaction is important vital role
of the organization it helps improve the productivity of
on organization. HOSHIARPUR AUTOMOBILES
PVT . LTD MARUTI SUZUKI, Majority of the
employees are satisfied about their facilities and all the
benefits, so company work is going very smoothly.
Some of them are not satisfied about their salary, other
monitory benefits and their promotions.

LIMITATION OF THE STUDY

The study may be applicable only to HOSHIARPUR AUTOMOBILES
(P) LTD MARUTI SUZUKI .
The data have been collected from the present permanent employees
only. So it may vary in the future.

There may be a personal bias of the respondent, when affect

the result of the study.
The duration of the study is limited. So it may not
be able to cover the entire scope
Some of the employees were not cooperating
with the research.

BIBLOGRAPHY
Dipak Kumar Bhattacharyya, Human
Resource Management, Excel books, New
Delhi, 2006
Kothari.C.R., Research Methodology, New
Age International (p) limited, New Delhi,
Reference Websites
www.citehr.com
www.goole.com
www.yahoo.com