Removing support access

for individuals and

contract numbers
Instructions for Navigating in the Training Module
This training module is best viewed in Slide Show mode. Click on the PowerPoint slide show icon at the
bottom of the screen.
To proceed to the next step, click the mouse, or use the PgDn or Down Arrow key on your keyboard.
To return to the previous step, right click and select Previous from the menu, or use the PgUp or Up
Arrow key on your keyboard.
To end the presentation, right click and select End Show from the menu, or use the Esc key on your
keyboard.
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Cisco Confidential

By Number
Removing support access
for individuals and
contract numbers

2013-2014 Cisco and/or its affiliates. All rights reserved.

Last Updated: April 2014

Cisco Confidential

Contract Number - Manage by Number: Delete from Cisco.com

Profile Screen 1 of 2
To Delete a Contract Number
from a Cisco.com profile using
the Manage by Number screen:
Screen 1 of 2:
Enter a Contract Number
1
that you manage.
2

Select Delete contract from

Cisco.com profile.

Click the Submit button.

1
OR

OR
1

Choose a Contract Number.

Select Delete contract from

Cisco.com profile.

Click on the Submit button.

2013-2014 Cisco and/or its affiliates. All rights reserved.

Last Updated: April 2014

Note:

You cannot see a Contract Number in the tool unless that number is in
your Cisco.com profile and you are set up to manage it.
Cisco Confidential

Contract Number Manage by Number: Delete from

Cisco.com Profile - Screen 2 of 2
Once a Contract Number has
been chosen and the action
Delete a contract from Cisco.com
profile has been selected:
Screen 2 of 2:
1

Select one, many, or all

individuals from the list.
Or, search for an individual and
select them.

Click on the Submit button.

2
A success message will be
displayed. An email confirmation
will be sent to all Administrators for
that contract number as well as
each individual.
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Note:

A message will be displayed if the Contract Number you chose is not in the
Cisco.com profile of any individuals.
Cisco Confidential

By Name
Removing support access
for individuals and
contract numbers
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Cisco Confidential

Contract Number - Manage by Name: Delete from Cisco.com

Profile
To
Delete a Contract
Screen
1 offrom2
3
2
Cisco.com profile using the
Manage by Name screen:

Screen 1 of 2:
11. Select a search attribute from
the drop down list.
22. Enter the information you want
to search for.
3
3.

Click on the Search button.

A list of individuals who match the

search attribute and criteria you
entered will appear.
44.

Choose the individual.

Select Delete contract from

Cisco.com profile.

66.

Click on the Submit button.

2013-2014 Cisco and/or its affiliates. All rights reserved.

Last Updated: April 2014

Cisco Confidential

Contract Number - Manage by Name: Delete from Cisco.com

Profile
Screen 2 of 2
Once an individual has been
chosen and the action Delete
Contract from Cisco.com
profile has been selected:
Screen 2 of 2:
Select one, many, or all
1
Contract Numbers from
the list.
2
Click on the Submit button.
A success message will be
displayed. An email confirmation
will be sent to all Administrators
for that Contract Number as well
as the individual.
2013-2014 Cisco and/or its affiliates. All rights reserved.
Last Updated: April 2014

Cisco Confidential