Management
ELEVENTH EDITION
GARY DESSLER
Chapter 5
52
53
FIGURE 51
The recruitment and selection process is a series of hurdles aimed at selecting the best candidate for the job.
54
FIGURE 52
55
Succession Planning
The process of deciding how to fill the companys
What to Forecast?
Overall personnel needs
The supply of inside candidates
The supply of outside candidates
56
Trend Analysis
Ratio Analysis
Scatter Plotting
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FIGURE 53
Determining the
Relationship
Between Hospital
Size and Number
of Nurses
Note: After fitting the
line, you can project
how many employees
youll need, given your
projected volume.
Size of Hospital
(Number
of Beds)
Number of
Registered
Nurses
200
240
300
260
400
470
500
500
600
620
700
660
800
820
900
860
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59
Forecasting
Creating
510
FIGURE 54
Management
Replacement
Chart Showing
Development
Needs of
Potential Future
Divisional Vice
Presidents
511
Qualification
Inventories
Manual
Systems and
Replacement
Charts
Computerized
Information
Systems
512
Legal Considerations
The Federal Privacy Act of 1974
New York Personal Privacy Act of 1985
HIPAA
Americans with Disabilities Act
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FIGURE 55
2.
3.
4.
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Sources of Information
Periodic forecasts in business publications
Online economic projections
U.S.
U.S.
Bureau
Other
515
Effective Recruiting
External Factors Affecting Recruiting
Supply of workers
Outsourcing of white-collar jobs
Fewer qualified candidates
516
517
FIGURE 56
1. Do you have any responsibilities that conflict with the job vacancy?
2. How long have you lived at your present address?
3. Do you have any relatives working for this company?
4. Do you have any physical defects that would prevent you from
performing certain jobs where, to your knowledge, vacancies exist?
5. Do you have adequate means of transportation to get to work?
6. Have you had any major illness (treated or untreated) in the past 10
years?
7. Have you ever been convicted of a felony or do you have a history of
being a violent person? (This is a very important question to avoid a
negligent hiring or retention charge.)
8. What is your educational background? (The information required here
would depend on the job-related requirements of the position.)
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Evaluating
Recruiting
Effectiveness
What to
Measure
How to
Measure
519
TABLE 51
Selection Device
Construct
General mental ability tests
0.51
Conscientiousness tests
0.31
Integrity tests
0.41
Method
Work sample tests
0.54
0.48
Structured interviews
0.51
Biographical data
0.35
0.23
0.11
Source: Kevin Carlson et al., Recruitment Evaluation: The Case for Assessing
the Quality of Applicants Attracted, Personnel Psychology 55 (2002), p. 470.
520
FIGURE 57
521
Disadvantages
Failed applicants become
discontented
Time wasted interviewing
inside candidates who will
not be considered
Inbreeding strengthens
tendency to maintain the
status quo
522
Rehiring Former
Employees
Job Posting
Hiring from
Within
Succession
Planning (HRIS)
523
Executive Recruiters
Advertising
On Demand Recruiting
Services (ODRS)
Employment Agencies
College Recruiting
Offshoring/Outsourcing
524
Disadvantages
525
FIGURE 58
Top Job
Boards
Ranked
According
to Average
Number of
Job Listings
Source: Workforce
Management, May 22,
2006, p. 12.
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FIGURE 59
Source: Workforce, December 2001, Crain Communication, Inc. Reprinted with permission.
527
Trade
Internet
Effective Ads
Create attention, interest, desire, and action (AIDA).
Create a positive impression of the firm.
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FIGURE 510
Source: The New York Times, May 13, 2007, Business p. 18.
529
Employment Agencies
Types of Employment
Agencies
Public
Agencies
Nonprofit
Agencies
Private
Agencies
530
screening capabilities.
To attract a pool of qualified applicants.
To fill a particular opening quickly.
To attract more minority or female applicants.
To reach currently employed individuals who are
531
descriptions.
Make sure tests, application blanks, and interviews
532
administration costs
Costs of Temps
Increased labor costs due to fees paid to temp
agencies
Temp employees lack of commitment to the firm
533
534
FIGURE 511
1. Do not train your contingent workers. Ask their staffing agency to handle training.
2. Do not negotiate the pay rate of your contingent workers. The agency should
set pay.
3. Do not coach or counsel a contingent worker on his/her job performance.
Instead, call the persons agency and request that it do so.
4. Do not negotiate a contingent workers vacations or personal time off. Direct
the worker to his or her agency.
5. Do not routinely include contingent workers in your companys employee
functions.
6. Do not allow contingent workers to utilize facilities intended for employees.
7. Do not let managers issue company business cards, nameplates, or employee
badges to contingent workers without HR and legal approval.
8. Do not let managers discuss harassment or discrimination issues with
contingent workers.
9. Do not discuss job opportunities and the contingent workers suitability for
them directly. Instead, refer the worker to publicly available job postings.
10. Do not terminate a contingent worker directly. Contact the agency to do so.
Source: Adapted from Bohner and Selasco, Beware the Legal
Risks of Hiring Temps, Workforce, October 2000, p. 53.
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536
Offshoring/Outsourcing White-Collar
and Other Jobs
Political and
Military Instability
Resentment and
anxiety of U.S.
employees/unions
Costs of foreign
workers
Cultural
Misunderstandings
Main
Issues
Special training of
foreign employees
Customers
security and
privacy concerns
Foreign contracts,
liability, and legal
concerns
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thorough search.
2. Meet individual who will handle your assignment.
3. Ask how much the search firm charges.
4. Never rely solely on the recruiter to do reference
checking.
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goals
To determine if the
candidate is worthy of
further consideration
To attract good
candidates
On-site visits
Invitation letters
Assigned hosts
Information packages
Planned interviews
Timely employment
offer
Follow-up
Internships
539
Walk-ins
Seek employment through a personal direct
business practice.
2008 Prentice Hall, Inc. All
540
FIGURE 512
541
Hiring Management
542
The Disabled
Welfare-to-Work
Older Workers
Minorities and
Women
543
Applicants
education and
experience
Applicants
progress and
growth
Applicants
employment
stability
Applicants
likelihood of
success
544
FIGURE 513
Employment
Application
545
Arrest
Record
Housing
Arrangements
Areas of Personal
Information
Marital
Status
Physical
Handicaps
Notification in
Case of
Emergency
Memberships in
Organizations
546
KEY TERMS
employment or personnel
planning
trend analysis
ratio analysis
scatter plot
computerized forecast
qualifications inventories
personnel replacement charts
547