What is Motivation?

Motivation is the inner force that drives individuals to

accomplish personal and organizational goals.

Motivation

Intrinsic Extrinsic Positive – Negative -

motivation - motivation -
rewards inherent comes from
Towards the Away from
to a task outside goal the goal
Why do we need motivated employees?

SURVIVAL

●
Direct behaviour toward particular goals
●
Increased effort and energy
●
Increase initiation of, and persistence in, activities
●
Motivated employees always look for better ways to do a job.
●
Motivated employees are more quality oriented.
●
Improved performance.

Motivated employees are more productive

Motivation leads to
Hierarchy Of Needs
8 Stage model based on Maslow’s
hierarchy of needs
 Promotions and
Reward,
Job security
growth Good working
Good Recognition
wages Feeling of
Interesting conditions
belonging -
work
Team
Autonomy
SOURCES OF
MOTIVATIO
N
Team Work
A team is any group of people organized to work together
interdependently and cooperatively to accomplish a
purpose and goals
 Working in teams
Source of Motivation and Support
Shared vision – Common goal
Complementary skills in the members - Valuing the strengths of
teammates, while minimizing their weaknesses

Induces a sense of belonging and unity

“Two heads are better than one," six can be better still

Widens the circle of communication

Divided responsibility
 STEP 1 STEP 2 STEP 3

Deal immediately with conflict if it

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ofeasier
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STEP 6 STEP 5 STEP 4

CONFLICT…
What???
Why???
Conflict is actual or perceived opposition of needs, values and
interests. 

Causes…

●
Miscommunication
●
Mistrust
●
Misinformation
●
Stereotype
●
Perception
●
Cultural difference
●
Unequal authority
●
Ego
●
Competition
 Managing Conflicts

Approaching the conflict as a mutual problem to be solved

Describe your feelings or opinions

Exchange underlying reasons for your opinions

Understand the other’s perspective

Invent options for mutual gain

Reach an agreement – Mutual Consensus

Communication
Upward Communication - the process of information
flowing from subordinates to the superiors.

 Lateral Communication - Communication between people at the

same hierarchical rank.

Downward communication -  the process of

information flowing from superiors to subordinates.
Benefits of Upward Communication

Provides feedback
Helps monitor Helps gauge Deals with
to administrators
from downward
decision making organizational problem areas
communication effectiveness climate quickly
Ways to Improve Upward Communication

Accept Feedback

Involve
Offer employees
options that in decision
allow for making.
anonymous
Involve employees Be
By consistent
involving and gracefully
them, you’re accept
more likely
input,
Hire a such
neutralas suggestion
party if boxes,
required to
feedback, even
to win theirif it’s critical,
support and to help
they for
are
anonymous
gather surveys
feedback and
andbuild “graffiti
provide
trust.
Option of more
walls,” likely
whereof
anonymity to have
employees the
employeeand information
leaders
responses.
Anonymity and
cantools they need
exchange to doand
concerns theirideas.
jobs.

Neutral party
 Benefits of Lateral Communication

Increasing
Solving Sharing Resolving
Coordinating interpersonal
problems information conflict
rapport

Be Polite, Assertive and wear your best Smile

Recap…
Motivation

Sources of Motivation

Hierarchy of Needs

Importance of Motivation

Team work, Importance, Guide to working in Teams

Conflicts and how to manage them

Types of Communication