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Organizational Behavior:
Managing
People and Organizations,
Ninth Edition
Gregory Moorhead, Ricky W.
Griffin
Chapter 10
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Reference: Adapted from Jack D. Osburn, Linda Moran, and Ed Musselwhite, with Craig Perrin, SelfDirected Work Teams: The New American Challenge (Homewood, IL: Business One Irwin, 1990), p. 11.
True
True Team
Team
Self-Directing
Self-Directing
Self-Managing
Self-Managing
Autonomous
Autonomous
Group
Group versus
versus Team
Team
Differences
Differences
Job
Job
categories
categories
Authority
Authority
Reward
Reward
systems
systems
Reward
RewardSystems
Systems
for
for Teams
Teams
Skill-based
Skill-based
pay
pay
Gain-sharing
Gain-sharing
systems
systems
Team-bonus
Team-bonus
plans
plans
Benefits of Teams in
Organizations
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Team-Based
Team-Based
Environment
EnvironmentBenefits
Benefits
Enhanced
Enhanced
performance
performance
Employee
Employee
benefits
benefits
Reduced
Reduced
costs
costs
Organizational
Organizational
enhancements
enhancements
Type of Benefit
Specific Benefit
Organizational Examples
ENHANCED
PERFORMANCE
Increased productivity
Improved quality
Improved customer
service
EMPLOYEE
BENEFITS
Lower stress
REDUCED
COSTS
Lower turnover,
absenteeism
Fewer injuries
ORGANIZATIONAL
ENHANCEMENTS
Increased innovation,
flexibility
References: Adapted from Richard S. Wellins, William C. Byham, and George R. Dixon, Inside Teams (San Francisco:
Jossey-Bass, 1994); Charles C. Manz and Henry P. Sims Jr., Business Without Bosses (New York: Wiley, 1993).
Difficulties
Difficultiesin
in
changing
changingto
toaa
team-based
team-based
organization
organization
Employee
Employeeresistance
resistance
to
role
changes
to role changes
Cumbersome
Cumbersomeand
andlengthy
lengthy
team
development
process
team development process
Losses
Lossesdue
dueto
topremature
premature
abandonment
of
the
abandonment of theprocess
process
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Types of Teams
Quality
Quality
Circles
Circles
Work
Work
Teams
Teams
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Problem-Solving
Problem-Solving
Teams
Teams
Team
Team Types
Types
Management
Management
Teams
Teams
11
Product
ProductDevelopment
Development
Teams
Teams
Virtual
Virtual
Teams
Teams
YOUR SITE HERE
Implementing Teams in
Organizations
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Changing to a Team-Based Situation
Planning the Change
Making the decision
Preparing for implementation
Implementation Phases
Start-up
Reality and Unrest
Leader-centered teams
Digital Vision at Getty Images
Tightly formed teams
Self-managing teams
12
13
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Change Process
14
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15
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Implementation Phases
Start-up
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17
Provide encouragement
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19
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Figure 10.1
Phases of Team Implementation
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Necessities
Necessitiesfor
forTeam-Based
Team-Based
Organizational
Organizational Success
Success
PerformancePerformancebased
basedreasons
reasons
for
forteams
teams
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Proper
Proper
planning
planningof
of
strategies
strategies
Proper
Proper
implementation
implementation
of
ofstrategies
strategies
Team Implementation
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Implementation Phases
Team Performance
Phase 1: Start-up
Performance is normal
Phase 2: Reality/Unrest
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Reference: Reprinted by permission of Harvard Business School Press. From The Wisdom of Teams:
25 the High Performance Organization by Jon R. Katzenbach and Douglas K. Smith, Boston, MA,
Creating
1993, p. 84. Copyright 1993 by the Harvard Business School Publishing Corporation; all rights reserved.
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