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ANTI-RED TAPE ACT

Republic Act No. 9485

Council for the Restoration of Filipino Valu

10

THINGS TO KNOW
ABOUT THE
ANTI-RED TAPE ACT OF 2007

Council for the Restoration of Filipino Values

The law applies to all government


offices including local government
units and government-owned and
controlled corporations that
provide frontline services.
Agencies performing judicial,
quasi-judicial and legislative
functions are excluded from the
coverage of the Act but their
frontline services are deemed
included.

Council for the Restoration of Filipino Valu

Frontline Service
Refers to the process or transaction
between clients and government
offices involving applications for any
privilege, right, permit, reward,
license, concession, or for any
modification, renewal or extension
of the enumerated applications
and/or requests.

Council for the Restoration of Filipino Valu

The law limits the number of


signatures of officials or
employees directly
supervising the evaluation,
approval or disapproval of
the frontline service
(request, application or
transaction) to a maximum
of five (5) signatures.

Council for the Restoration of Filipino Valu

The law requires all government


offices to draw up a Citizens
Charter which identifies the
frontline services offered, the
step-by-step procedures, the
employee responsible for each
step, the amount of fees, the
documents to be presented by the
client and the procedure for filing
complaints in relation to requests
and applications.

Council for the Restoration of Filipino Valu

The Citizens Charter must


be posted as information
billboards at the main
entrance or most
conspicuous place and in
published materials.

Council for the Restoration of Filipino Valu

The law defines fixer as any


individual whether or not
officially involved in the
operation of a government
office who has access to people
working therein and whether or
not in collusion with them,
facilitates speedy completion of
transaction for pecuniary gain
or any advantage or
consideration.

Council for the Restoration of Filipino Valu

All applications / requests for


frontline services shall be
acted upon not longer than
five (5) working days for
simple and ten (10) working
days for complex transaction.

Council for the Restoration of Filipino Valu

Denial of request for


access to a government
service shall be fully
explained in writing,
stating the name of the
person making the denial
and the grounds for the
denial.

Council for the Restoration of Filipino Valu

Public assistance desks should


be set up in all offices and
shall be attended to even
during break time. All officers
and employees transacting
with the public should wear an
ID or nameplate or other
means of identification.

Council for the Restoration of Filipino Values

If a government agency fails to


act on an application / request
for renewal of a license, permit
or authority subject for
renewal within the prescribed
period, said permit shall
automatically be extended
until a decision is rendered on
the application for renewal.

Council for the Restoration of Filipino Valu

No automatic extension however


shall apply to an expired permit or
license or to permits / licenses
which cover activities that pose
danger to public health, public
safety, public morals or public
policy.

Council for the Restoration of Filipino Valu

10

The Civil Service Commission


(CSC) shall conduct a survey of
government agencies to check on
the existence and effectiveness of
the Citizens Charter. CSC shall
publicize the results in an annual
report card survey and furnish the
government agency concerned the
result of the survey assessment,
evaluation and / or observations.

Council for the Restoration of Filipino Valu

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