Agenda
Project Quality Management Processes
Inputs, Tools & Techniques, Out puts for each process
Sample Questions
Reference: PMBOK v5
PMBOK v5 Processes
Quality Vs Grade
Quality is the degree to which a set of inherent
characteristics fulfill requirements.
Grade is a category assigned to products or services
having the same functional use but different technical
characteristics.
While a quality level that fails to meet quality requirements
is always a problem, low grade may not be.
1.
2.
3.
4.
5.
Customer satisfaction
Prevention over inspection
Continuous improvement
Management responsibility
Cost of Quality (COQ)
Quality Theorists
8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance
8.3 Control
Quality
is the process of
identifying quality requirements and/or
standards for the project and product
documenting how the project will demonstrate
compliance
Diagram
Diagram
Diagram
8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance
8.3 Control
Quality
is the process of
identifying quality requirements and/or
standards for the project and product
documenting how the project will demonstrate
compliance
8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance
8.3 Control
Quality
is the process of
auditing the quality requirements and the
results from quality control measurements to
ensure appropriate quality standards and
operational definitions (metrics) are used
8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance
8.3 Control
Quality
8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance
8.3 Control
Quality
8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance
8.3 Control
Quality
8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance
8.3 Control
Quality
is the process of
monitoring and recording results of executing
the quality activities to assess performance and
recommend necessary changes
8.1 Plan
Quality
Manageme
nt
8.2
Performa
Quality
Assurance
8.3 Control
Quality
SAMPLE QUESTIONS
THANK YOU