Process models of
change
John Hayes (2014), The Theory and Practice of Change Management, 4th ed.
Current
state
Future
state
John Hayes (2014), The Theory and Practice of Change Management, 4th ed.
state
The order of
Some
theories place more emphasis on the order of
stages
the stages in the change process than others.
7. Decline
(or revitalization)
4. Consolidation
3. Professionalization
2. Expansion.
1. New venture
Thinkstock
John Hayes (2014), The Theory and Practice of Change Management, 4th ed.
The order of
Teleological theories are less prescriptive about
stages
the ordering of stages.
Diagnose
Formulate
goal
Implement
Evaluate
Learn
Diagnose
Formulate
goal
Implement
Evaluate
Learn
critical
junctures
=
John Hayes (2014), The Theory and Practice of Change Management, 4th ed.
Diagnose
Formulate
goal
Formulate
goal
Implement
Implement
Evaluate
Evaluate
Learn
Learn
10
Formulate
goal
Implement
Formulate
goal
Implement
Fo
ne rmu
w lat
go e
al
Evaluate
Evaluate
Implement
Learn
Learn
Evaluate
Learn
John Hayes (2014), The Theory and Practice of Change Management, 4th ed.
11
Diversification
Decline
(or revitalization)
Consolidation
Macmillan Australia/Primary Library/Richard Morden
Professionalization
Expansion
New venture
John Hayes (2014), The Theory and Practice of Change Management, 4th ed.
Thinkstock
John Hayes (2014), The Theory and Practice of Change Management, 4th ed.
13
Summary
While all process theories present change as
involving a series of events, decisions and
actions, they differ in terms of the degree to
which:
these events, decisions and actions follow a
prescribed pattern
the direction of change (the change
trajectory) is predetermined or can be
influenced by those involved in the process.
John Hayes (2014), The Theory and Practice of Change Management, 4th ed.
14