P. D.

Hinduja National Hospital &

Medical Research Centre

“Quality Health Care For All”

 The History

2007 • New state of art operation theatre

2006 • Addition of new 33 beds & Laboratory in Lalita
Girdhar Building
1991 • A new plot, adjacent to East Block, was purchased to
provide accommodation to doctors & nurses.
1986 • The new 300 beds Tertiary Care Hospital complex
was commissioned.
1981 • Establishment of Lalita Girdhar Hinduja College of Nursing
1976 • National Hospital was renamed as "P.D. Hinduja National
Hospital and Medical Research Centre"
1959 • National Hospital shifted to a new two storey building
with 100 beds.
1953 • National Hospital came into being with 30 beds; the bed
strength gradually went Upto 70.
1951 • Founded by Mr. P.D. Hinduja as an Out-patient Clinic
Hospital is managed by “National Health & Education Society” 2
 Our Infrastructure

Lalita Girdhar Hinduja College P. D. Hinduja National

of Nursing, Andheri Hospital & MRC, Mahim

Hinduja Clinic,
Mahim
Lalita Girdhar Support
Services, Mahim

Our
Infrastructure
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 An Overview

• 344 beds, including 43 ICU beds.

• 9 Daycare and 5 EICU beds,

• 116 Consultants; 510 nurses and other support staff

• Exclusive area for preventive Health Checks

• State of the art lab services, with CAP accreditation.

• First to have been ISO 9002 certified

• Well stocked library with over 200 latest online and

offline journals.

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 Scope of Services
HINDUJA HOSPITAL

Medical Surgical Other

Specialties Specialties Specialties

• Cardiology • Cardiothoracic Surgery

• Dermatology • Dentistry • Anaesthesiology
• Endocrinology • ENT • Imaging
• Gastroenterology • General Surgery • MRI
• • Gynaecology • Lab Medicine
General Medicine
• Radiation Oncology
• Nephrology • Neurosurgery
• Nuclear Medicine
• Neurology • Onco Surgery • RIA
• Oncology • Ophthalmology • Accident &Emergency
• Pediatrics • Orthopedics • Tranfusion Medicine
• Psychiatry • Pediatric Surgery • Integrated Intensive Care, PICU &
• Pulmonary Medicine • Plastic Surgery NICU
• Rheumatology • Urology • Infectious Diseases Centre
• Minimal Access Surgery • Dharam Hinduja Endocrine Centre
• Hospital Infection Control
• Contract with Sidhi Hospital,
Bangalore
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 Key People
Our Inspiration

Shri. Parmanand Deepchand Hinduja who believed that Good Health &
Education were the fundamental rights of every human being and dedicated himself
to this belief
Smt. Jamuna Parmanand Hinduja who shared his interests and spirit of
compassion
Smt. Lalita Girdhar Hinduja who dedicated the best years of her life, covering
over two decades, to the service of this Hospital
Founder Members of the Executive Council

Mr. S.P.Hinduja - President of Governing Council

Mr. A.P.Hinduja - Chairman of the Executive Council
Mr. G.P. Hinduja - Chairman Hinduja Foundation
Mr. P.P. Hinduja - Chairman Hinduja Foundation
Ms. Vinoo Hinduja - Director & Founder Member
Ms.Usha Raheja - Trustee & Founder Member

Chief Executive

Mr.Promod Lele 6
 Organization Structure

Board Of Management

Mr. Rajesh Rao Mr. Pramod Lele

Sec to the Board Mgmt Chief Executive

Mrs. S. Kaur Mr. P. H. Sippy

Dr. G. B. Daver Dr.F.D. Dastur Dr.R.A. Bhalerao Dr. V.R. Joshi Mr. Joy C. Maj. Gen. N. Vij Mr. D.Samant Mrs. S.Shinde Mr. P. Pikle Mr. Vijay Gupta
Dy. Dir-
DPS Dir.Medical DDA Dir. Projects Dir. Finance Dy. Dir- DDSS Dy. Dir-
Dir. Medical Dir. Research Dir. Nursing Personnel
Edu. & Projects Materials Marketing
& HR
Hosp.Quality

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 Management’s Strategic View
Philosophy
“Quality Health Care For All”

Principles
• Work to give
• Word is bond
• Think Global act local
• Partnership for growth
• Advance fearlessly

Goals
• Excellence in performance standards
• Professionalism
• Research
• Retain Talents
• Self Sufficiency
• Social Obligation
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 Building Blocks of Our Institution

HINDUJA
HOSPITAL

Healthcare Services
Comprehensive Health Care
Services in various Medical &
Surgical specialties along with
diagnostic, ancillary & support
services, Emergency Intensive
Care Unit
Professionals Development,
Retention & Research
Training of medical, nursing &
paramedical personnel for acquiring
recognized professional
qualifications & carrying out
clinical research, Administrative
Staff College- Hyderabad

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One Stop Pioneer Centre for any medical assistance
 International Collaborations

HINDUJA HOSPITAL

Collaboration
CME Program with Stanford
with Nebraska
University through
Medical Center
Teleconferencing

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Knowledge sharing has been the Key for Clinical Excellence
 Pioneers
Technology Advancemen
t Hinduja
Others follow the standards set by this pioneer Institute
Hospital

PIONEER IN TECHNOLOGY APPLICATION

• New Operation Theatre Complex: State of the art, digitalized operation theatre
complex to provide highest level of patient safety.
• VCT- 64 Slice CT : CT Scan
• Twin Speed MRI : Revolutionary technology in Neurovascular & Cardiac Imaging
• Gamma Camera : Redefining the treatment in Cancer, Orthopedics, Neurology &
Cardiology
• PET Scan: Molecular imaging scans to detect cancerous lesions as small as 4mm
Gamma Knife : A gold standard in Non-Invasive Neurosurgery (First in South Asia)
• Digital Linear Accelerator : For high precision Radiation Therapy in Cancer
• Digital Subtraction Angiography : For Whole Body Angiographies & Peripheral
Angioplasties

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 The First’s To Our Credit
We are First Hospital in India
• IMC Ramakrishna Bajaj National Quality Award
in Healthcare Quality Excellence for the year 2007
To our • To get College of American Pathologists (CAP)
credit accreditation for Lab Services
• To receive ISO 9002 Certification
• To perform Awake Craniotomy for Epilepsy
• To promote Laparoscopic Gall Bladder surgery
• To start Pain Management Clinic
• To offer Therapeutic Drug Monitoring for the
highest number of drugs
• One of the hospitals to perform Cochlear Implant

We are First Hospital in Mumbai

• To start Screening Centre for Breast Cancer
• To perform Cadaver Kidney Transplant among
private Hospitals
• To introduce High Resolution Scanning of Lungs
• To introduce MR Angiography
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Continuously excelling in medical innovation over Last 5 Decades
 Our Service Initiatives

• Augmentation of beds: Additional 36 beds are augmented on first and second

floor of Lalita Girdhar Hinduja Building(S1).
• Emergency Medical Services (EMS): Integrated emergency response system,
using GPS tracking, Single number, Multiple hospital network.
• The Hinduja Hospital Poison and Drug Information Centre: Serves the citizens
of Mumbai by providing accessible poison and medication related emergency
information, monitoring advice, details on side effects, adverse drug reaction and
required lab tests. It also provides information on poisons and toxins, their
prevention, the safe and proper use of medications using the Micromedix
databases for Poisons and Drugs.
• Promote Organ Transplantation
• Homecare Services: Include home collection of lab samples, nursing assistance
• Call Centre: 1st centralized hospital call centre for scheduling appointments
• “Live to Give” fund: To save lives has been created this year to complement the
existing efforts to support the poor patients.
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 Quality Initiative
Pre- operative Care

Operation Theatre Keeping up with

Supply and Service its tradition of
Availability leading innovation
Hinduja Hospital has
Average Length of Stay launched
Six Sigma Six Sigma Study
Initiatives to further improve
Discharge Time QUALITY OF CARE
& SERVICE
under the Guidance of
Imaging Reports Turn Quality Experts from
Around Time General Electric

OPD Patient Satisfaction

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DMAIC Approach is being followed to bring continuous improvement in Care
 Human Capital

KEY INFORMATION

 Total no of employees category wise:

 Consultants – 116
 JMS – 137
 Nursing – 510
 Support Staff – 1121
 Management – 87
 Total no of manpower accounts to 1971
 Employee Per Bed: 5.78
 Qualified and well trained staff at all service levels
 Over 70 Hospital Based Consultants which ensures availability of an expert
hand at any hour of criticality
 Three of Our Consultants were bestowed with prestigious “B.C Roy Award”
 Recently one of our renowned doctor received “Best Doctor Award”

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 Journey Over 20 Years …

• Over 1.5 million out patients treated

• 175,000 In-patients treated for high-end tertiary care

• 100,000 executives have undergone preventive health checks

• Over a 1.0 million surgeries and scopies performed

• Over 1.0 million radiological investigations performed

• Over 7.5 million laboratory investigations done

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 Our Future Plans

• Increasing existing facility to 600 beds with Towers

• Hospital Accreditation / PACS /Robotic Surgery

• Hinduja Group’s foray into “For-Profit” segment of

healthcare delivery

• More Implication on Research & Development

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Thank You

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 Flow line

• Presentation Objective: The intention of the presentation is to:

– Familiarize the audience to HNH – History, Profile - disciplines, Beds,

locations. key people, Organization,
– Set Expectation – Vision, Mission, Values. Where we want to reach?,
How we will reach there?, What we will do and what we will not do to
reach there?
– Positioning – How we would like our customers to know us?
– Achievements – actions (Including charity) & initiatives that manifest the
positioning
– Where we are today?

• Future Plans

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