Cisco Customer Collaboration Portfolio Update

2014 Cisco Collaboration Sales Summit
Portfolio Update
Tod Famous
Willem Evert Nijenhuis
October, 2014
Portfolio Strategy
2014 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
Unified
Communications
Customer
Collaboration
Conferencing
Collaboration
Endpoints
Cisco Confidential
User Experience
Quality
Omnichannel
Cloud
Cisco Confidential
User Experience
Cisco Confidential
Agent and Supervisor Experience
Cisco Confidential
Workforce Optimization
Cisco Confidential
Reporting
Cisco Confidential
Administration
Cisco Confidential
Hardware+Software
Cisco Confidential
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Quality
Cisco Confidential
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Cisco Confidential
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Omnichannel
Cisco Confidential
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Omnichannel Customer Collaboration

VIDEO
SOCIAL
EMAIL,
WEB, CHAT
MOBILE
CUSTOM
SOLUTIONS
Cisco Confidential
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Remote Expert Customer Experience
Home
Public
Retail
Branch
Space
Video Chat Now!
Standard
You Can Afford that RV!
Let us show you how

Francisco
Finance
Advanced
Basic
Kiosk
Consumer
Immersive
Cisco Confidential
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Mobile Video and Collaboration
Capture User
Context (Profile, Online
Activity)
Voice or Video
Chat with
Movable Window
Share and Jointly Control

Screen
(Co-Browse)
Content Push
(Docs, Links, Videos, Apps,
Visual IVR)
Draw and Annotate

to Educate
Session Teaching for Audit

and Search
Cisco Confidential
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Cloud
Cisco Confidential
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http://www.telespace.com
2013-2014 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
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http://www.cameosolutions.com
Cisco Confidential
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http://www.cdw.com
Cisco Confidential
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http://eloyalty.com
Cisco Confidential
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18 HCS Contact Center partners

182% Growth in FY14
In Q4, 25% of our enterprise CC
business was on HCS
Thank you!
Cisco Confidential
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Cloud Fusion
Cisco
Collaboration Services
Unified Communications
Conferencing
Contact Center
Network
Cisco Confidential
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Intercloud
Cisco Confidential
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Portfolio Highlights
Cisco Confidential
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Cisco Customer Collaboration Platforms

Highly
Flexible
and Scalable
Full-Featured,
Small
Footprint
Cisco Unified Contact Center

Enterprise (Unified CCE)
Packaged CCE
Hosted
Collaboration
Solution for
Contact Center
(HCS-CC)
20-12k seats
Cisco Unified Contact Center Express

(Unified CCX)
Easily
Deployed
Contact
Center
Cisco Confidential
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Software Maintenance and

Support Update
Cisco Confidential
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Replacing UCSS and ESW with a Single Contract

Unified Communications Software Subscription
(UCSS) and Essential Operate Service (ESW) were
sold separately
UCSS
ESW
Product
Service
Access to major software version

upgrades
Software maintenance and minor

software updates, including
access to Cisco TAC
Cisco Confidential
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Cisco Software Support Service: One Complete

Offering
Cisco
Software
Support
Service
SWSS
Product & Service
One service contract

Support and upgrades
Minimum one year service with
your solution (CCW)
Assured service entitlement

Simplified renewals (CSCC)
Easier to order
Launch on September 22, 2014
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Making it Easier for You

One Service
Level
One service level provides both TAC support and access to future
upgrades
Required
Support
Cisco Software Support Service required for at least one year for
applicable software products
Simple
Pricing
End of Sale
Cisco Software Support Service priced at 16% of product list for all
contact center*
Existing UCSS and ESW contract will remain valid until they expire. No
new UCSS or ESW will be sold, customers will renew to SWSS upon
UCSS/ESW renewal
*HCS at 18% as it includes Solution Support
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Collaboration Promotion
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Collaborate Now Promotion: Four Ways to Qualify

Deals Meet One or More of the Following Criteria
Upgrade
Existing
Customers:
Premises or
Cloud
Competitive
Displacement
Growth in the
Midmarket
Video
Everywhere
Upgrade to
Version 10.x
or to an HCS
Solution
Choose From
Qualifying
Competitors
Selling BE6000
and <1,000
Users
Minimum $50K
List From
Qualified
Products
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Cisco Collaborate Now: Discounts

65% Discount
60% Discount
Phones
TP endpoints
UCL
UC Gateways
CUWL
CUSP and CUBE
license
TP infrastructure
BE6000/BE7000
WebEx, including
CMR
Contact Center
Details applicable to US
For details on other

theaters/countries, refer
to
collaboratenow@cisco.com
www.cisco.com/go/collabor
atenow
33% Discount on Cisco Branded Services

Minimum of 1 year of SWSS required
Cisco Capital Rates

0% for 2 Years/1% for 3 Years/2% for 4 Years/3% for 5 Years
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Portfolio-wide Platform
Consistency
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Platform Consistency Across the Portfolio
Browser support (IE9, 10, 11, FF24+)
JRE (Windows: 1.7 45+)
Client OS (Windows 7, 8.1, Max OS X)
Phones, Jabber
ESXi, Windows 2012, SQL 2014, Tomcat
Gateways, IOS, IOS XE
Anti-virus
Cisco Confidential
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Contact Center Express
Cisco Confidential
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Whats new with Unified

CCX
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All In One - Complete Offer with Unified CCX 10.x

Omnichannel
Finesse Desktop
Localization (18
languages)
Blended Outbound
Multi-session Web Chat
User Experience
Simple to Deploy
Live Data reporting
Extend Value
CRM Connectors
Quality Management
Workforce Management
Integrated recording
with MediaSense
IPv6
Cisco Confidential
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Outbound
Direct Preview, Predictive and Progressive dialer
Predictive & Progressive - Finesse only support
CAD is Preview only (existing)
Call Progress Analysis with ISR PSTN gateways
Finesse Gadget
Blended mode
Outbound reports
Basic Campaign Management with API support
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Web Chat Enhancements
Finesse Gadgets
Multi-Session
Pre-defined Response
Audible Alert
Agent Alias
Reports for new functionalities
Download transcript by
customer
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Integrated Recording using MediaSense
Finesse Supervisor Gadget
Controlled by Finesse workflows
Simple playback tool

Search, playback, live monitoring
Export
Save-As MP4 or WAV
Archive to off-node storage
Cost-effective: Starter bundle and a la carte
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CRM Connectors
CRM connectors from B+S with
Finesse
Microsoft Dynamic CRM
Salesforce.com
100% browser-based (no clientside installation)
Integration to CCX via Finesse

Services REST API
Flexible screen pops with

customer interaction history
42
Cisco Confidential
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Workforce Optimization
10.5
Quality Management
Finesse Gadgets for recording
controls
Live Screen and voice
monitoring
Eliminate Java Dependency
Workforce Management
Multi-Channel Forecasting
Agent Schedules on Mobile
Cisco Confidential
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Unified CCX 10.6
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Finesse Agent Email
Blended voice, email, web chat
Two choices for routing algorithms
Most skilled agent
Longest available agent
Route to same agent who handled last

response
Rich text editing
Re-queue to another queue
Attachments
Predefined responses
MS Exchange 2013, 2010
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Remote Expert - Mobile Basic
Basic Video Customer Care using

Jabber Guest
Agent operations using Finesse
Video in queue using UCM Video on

Hold functionality with MediaSense
Audio only
Silent monitoring, Barge-in, Recording

IVR treatment
Mobile
Video Chat Now!
Video Chat Now!
Video chats with expert

Jabber guest
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CAD and Finesse Mixed Mode
Allows gradual migration of CAD agents to

Finesse
Mixed operation of CAD and Finesse
With Unified CCX 10.6

Migration for inbound voice agents and Preview
Outbound Agents.
Whitepaper for Detailed guideline on design

considerations
CAD will no longer be available in CCX 11.0
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UCCX Next Priorities
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Next Priorities
Omnichannel
Agent Email
enhancements
Social Media routing
User Experience
Single Sign On
Finesse IP Phone Agent
CAD removal
Extend Value
Dynamic Scheduling
with WFM
VXML enhancements
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Contact Center Enterprise
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Cisco Unified Contact Center Enterprise

Single Platform for all Channels
Customer
Customer
Voice
Portal
Voice Portal
Inbound &
Inbound &
Outbound
Outbound
voice/video
voice/video

E-Mail
E-Mail
Interaction
Interaction
Manager
Manager
Web
Web
Interaction
Interaction
Manager
Manager
Customer
Customer
Collaboration
Collaboration
Platform
Platform
Intelligence Center
MediaSense
Finesse (desktop and web API)

Finesse (desktop and web API)
Scale
Customization
Distributed
Resilient
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51
Whats New with UCCE?
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Precision Routing: UCCE Speaks Your Language

Better
Better First
First Contact
Contact Resolution
Resolution
Increased
Increased Customer
Customer Satisfaction
Satisfaction
Corporate customer
Pharmacy benefits
High Deductible Plan
Claims question
Individual customer
Frequent caller
30-days late
Claims question
Senior Agent
Boston branch
Claims expert
HSA expert
Spanish speaker
Florida resident
Wants to open account
Agent of the month

Boston branch
Spanish
New accounts
Higher
Higher Agent
Agent Productivity
Productivity
More
More Control
Control and
and Visibility
Visibility of
of
Business
Business Outcomes
Outcomes
New hire
Florida branch
Benefits
Offshore agent
Claims expert
Collections
Contact Center
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Reporting Use Case: Resource and Match Rate

Reporting
Service level and performance reporting provide aggregate views

around the effectiveness of customer treatment strategies
Match Rate reporting uses agent

and resource attributes to measure
the alignment of the resource
with the customer
Historical battle between efficiency

and effectiveness can now be
tracked and controlled
Business Value
Customer Experience Across the Value Chain

Build and Capitalize on emotion and relationships
Apply new match rate strategies in the Contact Center
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Remote Expert Mobile Basic
Caller to Agent two way video
Video Queue/Prompt/Hold
Endpoints for Agents
DX80, DX70, DX650

MX series
SX series
Jabber for Windows / Mac
Endpoints for Callers
Jabber Guest and all agent endpoints
Cisco Confidential
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Simplified Web-Based Administration
Administrator and Supervisor web UI
Extension of the existing Precision Routing UI and API
Now covering Skill Groups as well
Available for CCE release 9.0 and later
Cisco Confidential
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Prime - Contact Center Assurance Module
Prime Collaboration 10.5 - New

Contact Center Assurance module
Available to CCE and HCS

customers
Pre-requisite: Prime Collaboration

Assurance Advanced (monitoring
endpoints and infrastructure)
Provisioning
Simplified
deployment
and configuration
Analytics
Long term
trending
and analytics
Assurance
Continuous
monitoring and
diagnostics
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Prime Assurance Value Proposition

Robust Monitoring and Diagnostic Tool
Topology:
RT availability and relationship
status
Event Correlation:
Isolates Root Cause from
Symptoms
Performance
dashboard:
Detect and fix performance issues
Call Trace:
Identify device that breaks a call
flow
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Cisco Enterprise Agreement for Customer

Collaboration
Cisco Enterprise
Agreement for
Collaboration
Unlimited, enterprisewide access to

Collaboration Suites
EA Suite for
Customer
Collaborati
on
Fixed price based on total Contact Center

Agent population and IVR Ports.
Unlimited application consumption without
true-ups, including organic growth
3- or 5-year with periodic payments (e.g.
annual) via Cisco Capital
At end of term: perpetual rights to
deployed on-premise software Contact
Center Enterprise and Customer Voice
Portal
Customer Collaboration Suite:

500 seat/port minimum
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Now Orderable from Cisco through SolutionsPlus...
NICE and Calabrio Workforce Management
Bucher+Suter CRM Connectors for
CCE: Microsoft Dynamics CRM (voice and email)

CCX: Microsoft Dynamics CRM and salesforce.com (voice)
eGain cloud services added
Same functionality as on-prem

Connects with on-prem CCE system through secure connector
Initial contract term is 2 year; 1 year renewals after that
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UCCE Next Priorities
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Real Time
Live Data
Extensible
The evolution of the

data architecture
Big Data
Horizontal Scale
Analytics
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Live Data Real Time Reporting

Architecture
UCCE
UCCE 2
2
CUIC
Finesse
Message bus architecture to
replaces database model

3s or faster updates
Allows for better scale
PG
Enterprise
Applications
Real Time
Subsystem
Central
Controller
AW/HDS/DDS
Enterprise
Enterprise Application
Application examples:
examples:
Spreading
Spreading load
load across
across multiple
multiple CCE
CCE
Multivendor
Multivendor integration
integration
Third
Third party
party dashboards
dashboards
Workforce
Workforce mngr
mngr reassignment
reassignment
Workflow
Workflow triggers
triggers
UCCE
UCCE 1
1
CUIC
Finesse
PG
Real Time
Subsystem
Central
Controller
AW/HDS/DDS
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63
Live Data for Finesse Agents - CCE
Agents have integrated access to team status information
Enables decision-making such as transfer targets or team

coverage
In default Finesse layout
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Contact Sharing
Intelligent Contact
Distribution over multiple
CCE systems
Based on Live Data
Contact
Sharing
Decentralized queuing
Limited centralized reporting
UCCE 1
UCCE 2
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New UI for Email and Web Interaction Manager
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Cisco Connected Analytics for Contact Center

Packagedanalytics
analytics
to improve
customer
experiences
and
agent
Packaged
offering
to improve
customer
experiences
and
agent
productivity
productivity
Customer
Experience
Analytics
Operational
Efficiency
Analytics
Real-time
Recommendations
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Packaged Contact Center

Enterprise
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Cisco Packaged Contact Center Enterprise

Contact Center
Enterprise
Designed for medium to large mission

critical customer contact centers
requiring a highly flexible & easily
customized solution
Sophisticated features:
reporting, analytics, call
routing, etc.
Rich set of interfaces for
application integration
Highly scalable
Distributed Queuing
Exclusively deployed as fault
tolerant
Multivendor interoperability
Packaged CCE
Pre-packaged
contact center
solution
Predesigned, Presized
Single box
deployment
(two for
redundancy)
Up to 1000 Agents
Bounded, Intelligent
Easy to Manage
Easy to Maintain
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Packaged Contact Center Enterprise Success

Game Changing Simplicity
Packaged solution
Simplified across the entire
life cycle: quoting, ordering,
design, deployment,
management
Single server or blade (2nd
for redundancy)
Increase volume business

>60% growth in PCCE
business
>50% of the CCE systems we
sell are Packaged CCE
3 months sales cycle
3 weeks deployment time
Global Acceptance
Well-balanced globally;
nicely in line with regional
TAM
Over-forecast performance
in APJC and EMEAR
Mass Market Opportunity

Target Avayas core base
Majority of deployments
replacing Avaya/Nortel
installed base
Simple inbound contact

centers - hospitals,
insurance, etc.
CC consolidations
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Packaged Deployment
Up to 1000 agents on
Cisco UCS Server/Blade
Call Routing (CCE)
Integrated Outbound
Reporting (IC)
Desktop (Finesse)
Self-Service (CVP)
Call Control (CM)
Options Available
Multichannel
12,000
agents
ICM
Social Media
Speech
Recording
Migration
TDM
VIM
RSM
Video
Unified CCE
Deployment
Etc.
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Departments & Role-based

Admin
Usability & Accessibility
enhancements
Whats New
in Packaged
CCE
Serviceability: System
Inventory, Server Status and
Notification
UCS-B series (blades) Support
Video Support (Oct 2014)
Scale improvements
One Click Log Collection
Faster and simpified Installation
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System Inventory, Health Monitoring and

Notifications
Visual layout of
deployment with
details
Periodic auto health
checks and
notifications
Shortcut to other UIs
Detailed product
version in tooltip
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One Click Log Collection

Leverages System
Inventory data
Single click to collect
logs from all

components
Collection job runs in
the background
Caches last three logs
on the Data Server
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Enhanced User Interface Features
System health
alerts always visible
Persona centric, context

sensitive on-line help
Search as you type
Multi-actions
Summary pages
show key information
Advanced Search
Clickable rows
Easy access
to actions
Items are displayed automatically while scrolling

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Packaged CCE Next

Priorities
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Packaged CCE 11.0 Simplified Install

Automatic
installation and
configuration of CCE,
CVP, CUIC and
Finesse components
Faster solution install
Simplified workflow
Simplified
documentation
Reduced deployment
cost
Automatic CCE services and

database creation, JTAPI install and
config, CUIC data store config, CVP
Call, Media, VXML server config
and Finesse connection config
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Customer Voice Portal
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Cisco Voice Portal Framework

Agents
Callers
Customer Voice Portal

Queuing
Routing
Self Service
Management
Voice Gateways
Call termination
VXML browser
Core
Foundation
Reporting
J2EE/J2SE Application Server
Unified CCE
Intelligent call
routing
Agent monitoring
Queuing control
Modular, scalable J2EE framework

Standards-based applications and call control
Centralized, solution level management and reporting
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Whats New in CVP?
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CVP Studio Refresh
Debug Breakpoints & Simulated

Speech Integration
Sub-flows: reusable modules of

small apps, with parameter
passing
Better handling of VXML, Java

and custom exceptions
Eclipse upgrade
Cisco Confidential
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CVP Packaging Simplification: Old

SKU
Single port
500 Ports or more
Reporting Server
Standard
Premium
Port
Redundant Port
$750
$188
UCSS at 8.8%
ESW at 13%
No UCSS
ESW at 13%
$640
$160
UCSS at 10.3%
ESW at 13%
No UCSS
ESW at 13%
$10,000
$20,000
Cisco Confidential
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CVP Packaging Simplification: New

SKU
1 Port +
1 Redundant Port +
Premium Reporting Server
CVP Port
$900
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Migration
Introduced on Sep 22, 2014
Migration: existing Customers on 9.0 or later
Will be able to order free Premium Reporting Servers for $0

No change to their purchased Port and Redundant Port licenses
Can continue to buy additional Redundant Port licenses
No Changes to
CVP Studio
CVP Server licenses
Call Director licenses
No Changes in HCS and PCCE (already provide bundled redundant
ports)
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CVP Next Priorities
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Introducing Next Gen VXML Browser
Cisco has started to build a Next Gen VXML Browser
First release can be expected with CVP 11.0

Full delivery in follow-on release
Flexible deployment models
Centralized: high-density virtualized on Cisco UCS or spec-based

hardware
At the edge: on router blades or router VMs
Fully compatible with CVP
ISR G2 to be last generation of gateways supporting IOS VXML

browser
Next Gen Gateways (43xx/44xx) support planned for 11.0
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Finesse
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Cisco Finesse
Revolutionizing the Contact Center Agent Experience
Browser-based agent desktop for
easy management & upgrades

Designed to empower agents via
user-centered design product

Flexible and Expandable Finesse is
a web gadget container

All applications that agents need
(Cisco or 3rd party) contained within
Finesse
Administrators define agent and
supervisor layouts
Developer Friendly Web API
Cisco Developer Marketplace to
showcase gadgets built by Cisco

Development Partners
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88
Whats New with Finesse
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Flexible Gadget Container

Ease of Customization via Modular Architecture
Mini-web pages assembled into a larger webpage
A la carte approach to agent desktop
Utilize OpenSocial for standards-based integration
Side-by-Side Gadgets
Each Finesse tab can
have a different
number of columns
Maximize Gadgets
Individual Gadgets
can be maximized
and then restored
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Finesse 10.5 New Capabilities
Multi-Line
Extension Mobility
Outbound Option Callbacks
Optional Wrap-Up Codes
Queue Statistics Gadget for
Agents
Supervisor Ability to make
agents Not-Ready
Reason Codes in Team
Performance Gadget
Cumulative Call and Agents
State Timers
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Finesse 10.5(1) Upgrades and Compatibility

9.1(1)
9.1(1)
9.1(1)
9.1(1)
ES1-5
ES1-5
Finesse 10.5 is compatible with

CCE 9.0, 10.0 and 10.5
Finesse 10.5 supports a direct
upgrade path from 9.1 to 10.5
9.1(1)
9.1(1)
SU1
SU1
10.0(1)
10.0(1)
10.0(1)
10.0(1)
SU1
SU1
10.5(1)
10.5(1)
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Finesse Next Priorities
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Enabling CTI OS and CAD Migrations to Finesse
Accessibility
Increase the Number of Supported Wrap-Codes
Multiple Call Variable Layouts Per System similar to CAD
Direct Preview Outbound for CCE
IP Phone Agent
Agent Functionality via Cisco IP Phone

No desktop required
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Desktop Migration
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Finesse Customer Adoption - PCCE
Finesse
CTI-OS
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Finesse Customer Adoption - CCE
Finesse
CTI-OS
CAD
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CAD/CTI-OS End Of Life Summary
EOL process with initiate in January 2015 for both CCE & CCX
CCX
CCE
10.6 will be the last release of CAD for CCX

11.0 will include CTI-OS and CAD for upgrades only
Finesse is the only desktop option for new CCE 11.0 customers
CTI-OS will continue to be supported for ICM
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CAD/CTI-OS EOL Timelines

Date
Event
Jan 2015
Formal EOL Announcement
July 2015
End of Sale
+12 months
July 2016
End of SW Maintenance
+24 months
July 2018
Last Day of TAC Support
+6 months
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MediaSense
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Enhanced User Experience
Advanced archiving
Media encryption
Live Monitoring
Audio and HD video recording

Search & Play
Live Monitoring
Native High-Availability
G.711, G.729, G.722, AAC, H.264
VOS, Specs-Based VM
Speech analytics
Interaction analytics
Real-time privacy control
On-demand recording
Quality Management
Screen recording
Agent grading
Agent coaching and training
Selective recording via CTI
Multi-site content management
User & identity management
Roles-based access controls
Finesse / UCCX Supervisor

Gadget
Save-to-desktop (MP4 or WAV)
Automatic content management
Automatic Archiving
Video-in-Queue, Video-on-Hold
Unity Connection Video
Greetings
MediaSense
Partner Applications
MediaSense and Partner Applications
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MediaSense Next Priorities
Screen recording
UCXN Video Attendant
Remote Expert Video-on-Demand
HTML5 playback
Archive Search
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Portfolio Summary
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Cisco Customer Collaboration Platforms

Highly
Flexible
and Scalable
Full-Featured,
Small
Footprint
Cisco Unified Contact Center

Enterprise (Unified CCE)
Packaged CCE
Hosted
Collaboration
Solution for
Contact Center
(HCS-CC)
20-12k seats
Cisco Unified Contact Center Express

(Unified CCX)
Easily
Deployed
Contact
Center
Cisco Confidential
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User Experience
Quality
Omnichannel
Cloud
Cisco Confidential
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Thank you.

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2014 Cisco Collaboration Sales Summit

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

Agent and Supervisor Experience

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

Omnichannel Customer Collaboration

2014 Cisco and/or its affiliates. All rights reserved.

Remote Expert Customer Experience

Video Chat Now!

You Can Afford that RV!

Let us show you how

2014 Cisco and/or its affiliates. All rights reserved.

Mobile Video and Collaboration

Share and Jointly Control

Draw and Annotate

Session Teaching for Audit

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

2013-2014 Cisco and/or its affiliates. All rights reserved.

2013-2014 Cisco and/or its affiliates. All rights reserved.

2013-2014 Cisco and/or its affiliates. All rights reserved.

18 HCS Contact Center partners

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

2014 Cisco and/or its affiliates. All rights reserved.

Cisco Customer Collaboration Platforms

Cisco Unified Contact Center

Cisco Unified Contact Center Express

2014 Cisco and/or its affiliates. All rights reserved.

Software Maintenance and

2014 Cisco and/or its affiliates. All rights reserved.

Replacing UCSS and ESW with a Single Contract

Access to major software version

Software maintenance and minor

2014 Cisco and/or its affiliates. All rights reserved.

Cisco Software Support Service: One Complete

Product & Service

One service contract

Assured service entitlement

Launch on September 22, 2014

2014 Cisco and/or its affiliates. All rights reserved.

Making it Easier for You

2014 Cisco and/or its affiliates. All rights reserved.

*HCS at 18% as it includes Solution Support

2014 Cisco and/or its affiliates. All rights reserved.

Collaborate Now Promotion: Four Ways to Qualify

2014 Cisco and/or its affiliates. All rights reserved.

Cisco Collaborate Now: Discounts

For details on other

33% Discount on Cisco Branded Services

Cisco Capital Rates

2014 Cisco and/or its affiliates. All rights reserved.

Platform Consistency Across the Portfolio

Browser support (IE9, 10, 11, FF24+)

JRE (Windows: 1.7 45+)