PREPARE FOR

WORK

PREPARE TO WORK IN
BUSINESS ENVIRONMENT
OBJECTIVES
At the end of the unit you should be able to:
Work within organizational requirements
Work in Teams
Develop effective work habits
Demonstrate proper grooming habits

KNOWING YOUR ROLES,

REQUIREMENTS AND
RESPONSIBILITIES
Companies

mission/vision, goals, objectives

Procedures

and policies manual

and plans

Quality
Job

and controls manual

descriptions

Occupational

Health & Safety policies and

procedures programs
3

ORGANIZATION PLANS
corporate plan/strategic plan include
the big picture for the organization with a
period of 5 years

The

tactical plan covers a minimum of 3

years

The

The

operational plan up to 1 year

4

WHAT IS THE PURPOSE OF

A MISSION STATEMENT

Inform customers of the company's

goals, objectives and vision of the
organization
This document can be adjusted at any
time by the company
It is usually displayed at a strategic
location visible for its employees and
customers
5

POLICIES AND PROCEDURES

MANUAL
These

manuals contain the

policies that are used to govern
the institutions procedures

Procedures

are the steps to carry

out the functions of the business

ACTIVITY 1
Write

down one of
the policies and one
procedures you
think an
organization should
have?

QUALITY CONTROL MANUAL

This

manual contains the standards in which

the transaction of the company should be
performed

This

document is chiefly used by auditors to

ensure the company is following procedures

JOB DESCRIPTION
This

is a document that you should

receive at the commencement of
employment

It

comprises of the tasks, duties and

responsibilities of the particular job

The responsibilities of
your employer
Provision of an environment that is:
clean and hazard-free
safe and healthy
free from discrimination and sexual harassment
And also:
To provide opportunity for career advancement ...

10

The rights of your employer

The right to dismiss an employee if he should:

Commit
Cause

a criminal offence

an accident through negligence or carelessness

Commit

acts of disloyalty such as revealing confidential

information

To instruct employees on how to do the job that is

expected of him/her
11

Employees Responsibilities

Obeying lawful orders

Attendance / punctuality
Taking an interest in the
products/services
Maintain safety and health
Ensure confidentiality

12

Employees rights
Knowing

the terms and conditions of own

employment

Safety

and care with respect to

occupational health and safety policy

Right

to union representation

Confidentiality

of information
13

LEGAL RIGHTS OF THE

EMPLOYEES
Resignation

by employee:

Redundancy

by employer:

employer

should be given a notice period of two

weeks or as agreed in the employment contract

employee

should be given a notice of 4 weeks (or

pay in lieu of!!!)
14

PROCEDURE FOR DISCIPLINE UNDER

JAMAICAN LAW
Discussion
Details

Oral

of the issue/problem

of disciplinary action

warning
Oral warning followed by written
Suspension (or action as stated in the
disciplinary procedures agreed by union or
otherwise)
Dismissal (or as agreed)
NOTE:

No disciplinary action should be taken

against the delegate of a union unless the
15
circumstances is discussed with union
representative

EFFECTIVE WORK HABITS:

ACHIEVED THROUGH CREATING A

BALANCE BETWEEN COMPETING
PRIORITIES!! :

Apply
To

time management strategies

do list
Duty schedule

Allow

yourself to become trainable so you can

improve your performance
Acquire knowledge and skills to go beyond
your current performance!!
Use reminder systems
Prioritize daily activities based on:
Importance
Urgency

16

TIPS
As

a worker you have the task of helping

your manager and organization save
time in order to meet deadlines.
For

you to do this, you need to understand

how to make use of your time

How do you do this???

17

PROFESSIONAL GROOMING
Each

company has a dress code --follow the procedure

Adhere to the rule and ensure that
your uniform is properly laundered
Practice good hygiene

18

TEAMWORK
T ogether
E veryone
A chieves
M ore

19

HOW CAN I CONTRIBUTE AS A

MEMBER?
Communicating and sharing
Including everyone
Accepting some responsibility
Encouraging and praising other team members
Proving yourself to be a reliable team member

20

WORKING IN A TEAM
Everyone

in an organization work in a team.

Each team is given different tasks that
should be completed at the end of the day
It is important to know and observe the lines
of communication within your working
environment so that when problems arise
you do not side step your supervisor or team
leader

21

WORKING IN A TEAM
(CONTINUED)
Every

team member is to be aware of

their leader and follow the reporting
procedures of the company

Constructive

feedback is simply a
response given to each team member to
either improve a performance or motivate
a discouraged worker
22

CONFLICTS WITHIN THE

TEAM
Usually

Attack

arise when you try to:

a team member
Demand or boss around others
Show anger
Get your way at the expense of others
Tardiness within the team

23

CONFLICTS WITHIN THE

TEAM
Disregarding

time lines or work dead

lines
Lack of respect to supervisors and
others
These potential signs should be
avoided in the team

24

HOW TO HANDLE CONFLICT

Conflicts

are simply disagreements that will

occur within the workplace either with your
internal or external customers

In

working together as a team it is important

for each member to understand and respect
each other point of view so that conflicts can be
avoided

25

Teamwork
What brings strength in a Team?
Respect
Trust
Emotional Support
Good communication
Interpersonal skills

26

 Terrific

teamwork is the
TERRIFIC TEAMWORK
foundation for quality,
consistency and great
customer service
Working

together as a
team is critical if your
company is to be
successful
27

IN SUMMARYTHE HALLMARK
OF AN EXCELLENT WORKER
Reports

to work on time
Does not need constant supervision
Performs assigned tasks efficiently
Displays initiative
Displays good work ethics
Worker is conscientious and reports to work
Faithful to employer loyal to organization

28

The Hallmark Of An Excellent Worker

Completes tasks on

time and as required

following instruction
seeking clarification of instructions or
responsibilities

Displays

a non-discriminatory attitude in all contacts with

other staff, client or management.
Exercises tact when dealing with people, treating each
person with the same level of respect and care

using interpersonal skills such as: openness,

honesty, trust

29

How will you know if you have achieved the

Hallmark of an excellent worker!!!!

Performance appraisal
Feedback from supervisors, colleagues, customers!!!

Excellent
worker
Award
Your name:

30

*******************************

THINGS TO FIND OUT

mission, vision and
goal etc.

reputation,
goods and or
services

Companys

Job specification
for employment

Name of
interviewer
Date, time and
location of the
interview

INTERVIEW TECHNIQUES
Dressing for the interview
Interview questions and answers
Dos and donts
Resume~ writing
Job application form
How to answer questions
Thank you letter

DRESSING TO IMPRESS
Is my attire appropriate for the job I am applying
for?
Too dressy
To outrageous
Just right

POSTURE
UPRIGHT
SLOUCHING
GESTURES
HAND MOVEMENT
EYE CONTACT
ROAMING EYES
STARES

QUESTIONS ASKED DURING AN

INTERVIEW
Q1. What are your strengths?
Q2. What are your weaknesses?
Q3. What are your skills?
Q4. What are your interest?
Q5. Why should we hire you?
Q6. Tell me about yourself
Q7. What do you know about this company?
Q8. Do you consider yourself a leader, or follower?
Q9. What motivates you?
Q10How well do you work under pressure?
Q11How well do you handle criticisms?
Q12Why do you want this job and what do you have to offer?
Q13What are some of your short term goals?

HOW TO ANSWER INTERVIEW

QUESTIONS

Most questions that will be asked, may be answered

easily with the resume in mind.

What they asked is what you told them on paper

Find the part of the resume that fits the question. E.g.
Q1 it may be found in the experience, education or skill
set. So, if experience, speak to that part which shows
your strength

WHAT ARE YOUR GREATEST

STRENGTH / WEAKNESSES?

STENGHTS:
Using

experience Using skill

WEAKNESS
Using

Do

education

you consider yourself a leader, or follower?

I am the president of my youth club and was member of

the prefect body at school.
my friends are always depending on me to help them with
anything that deals with a lot of detail such as application
forms.

THINGS NOT TO DO AT AN INTERVIEW

Dont

lie

Dont

be late arrive 20 min early to fill out application

Dont

wear dangling earrings. A knob is best.

form

Dont

wear bright colours grey, navy blue, black and

brown, are considered best.

Dont

carry cell phones, if you do, turn them off

Dont

speak negatively about your past employer

Do

not use slang, chew gums, show tattoo or body piercing

ALEXANDER PINOCCHIO
SAVOY CRES., CHRISTIANA P.O. MANCHESTER
TEL.964 2354,CELL 375 4563
E MAIL PINOCCHIO@STORY.COM

Experience:

___________________________________

CYTEC Inc.

1999 2003

Education:

Skills:

Maggoty High

1995 1998 2 subjects

Hardworking

Qualification:

Files clerk

CXC
CXC

1998

1998

Math

References:
Mr. Lacataraa Alcatrazbug
Supervisor
Lizardtrap Accounts Receivables
% minceants Rd. Kingstom 10
Tel. 375 0000, cell 375 1111
E mail lizy@bate.com

English

FILLING OUT THE APPLICATION

FORM
TRN 10343678
ID number - national ID, passport or drivers
license
NIS number
Surname first name middle name
D.O.B
Address
Telephone H
cell Work_____

Karrot District
Melan P.O.
Manchester
August 13, 2009
The Human Resource Manager
Jamaica Irish Potato Company Limited
Breadfruit P.O
Manchester
Dear Mrs. Kone
Re-Interview August 12, 2009
I am grateful for the interview opportunity given to me by your company yesterday. I came away having a
clear understanding of what is required of a file clerk in your firm.
Thanks for such an opportunity. I was especially delighted to meet Mr. John Musketeer sr. Do convey my best
wishes and thanks to the team, Mr. Douet Rakoon, Mr. John Musketeer jr., Mr. Jackie Musketeer sr. and
yourself Mrs. Kone.
Looking forward to hearing from you.
________________
Florizel Beckford

ACCEPTANCE OF THE JOB

Before an individual is awarded employment
he/she may have to complete several interview
process before hand
If the interview (s) are successful they are then
given an offer: Contract for Service

ACCEPTANCE OF THE JOB

This contract for service will highlight

Terms

and conditions of their employment

Then he/she is given an Job Description

Detailing

tasks to be completed.

QUESTIONS
&
ANSWERS

THE END