Training

Employees
Mervin f. Goa

Determining training needs:

The process of determining the training needs of an organization.

Organizational analysis: The process of determining the

organizational factors that will either facilitate or inhibit training
effectiveness.

Task Analysis: to identify the task performed by each employee,

the conditions under which these tasks are performed, and the
competencies needed to perform to perform the task tasks under
the identified conditions.

Person analysis: The process of identifying the employees who need

training and determining the areas which each individual employee
needs to be trained.

1 . Performance appraisal scores- A rating representing

an employees work performance.

some aspect of

2. Surveys-Questionnaires asking employees about the

they feel they need training.

areas in which

3. Skill test- A test measures an employees level of some

related skill.
4. Knowledge test- test that measures the level of an
knowledge about a job related topic.

job

employees

Choosing the best training method:

Using Lectures to provide knowledge

Using case studies to apply knowledge

Using Simulation exercises to practice new skills

Practicing interpersonal skills through role-play

Increasing interpersonal skills through behavior modeling

Delivering the training program:

Conducting Classroom training

Conducting Training through distance learning

Conducting On-the-job training

Motivating employees to learn during

training:
Providing Incentives for learning:

Skill-based pay-compensating an employee who

participates in a training program designed to increase
a particular job-related skill.

Feedback-Providing employees with specific information

about how well they are performing a task.

Negative Feedback- Telling employees what they are

doing incorrectly in order to improve their performance
of a task.

Evaluation of training results:

Research design for evaluation:

Pretest- a measure of job performance or knowledge

taken before the implementation of a training program.

Posttest- a measure of a job performance or knowledge

taken after a training program has been completed.

Evaluation Criteria:

Employee reactions: Method of evaluating training in

which employees are asked their opinions of a training
program.

Employee Learning- Evaluating the effectiveness of a

training program by measuring how much employees
learned from it.

Application Training- Measurement of the effectiveness of

training by determining the extent to which employees
apply the material taught in a training program.

Business Impact- Method of evaluating the effectiveness

of training by determining whether the goals of the
training where met.