Epicure

Carolina Carrillo
Supervisory Development
Final Project

Background
Information

Who was with me: My sister

Time: 3:00pm

Date: March 1st 2014 (Saturday)

Location: Epicure

Address: 4711 S le Jeune Rd,Coral Gables, FL

33146

Phone: (305) 661-0734

Parking Lot

Confusing

Different
options

Does not have a clear

access
into
the
restaurant

Clean
and
illuminated

Plenty available parking

spaces.

parking

well

Atmosphere and Dcor

Tables inside, outside and

there are also seats at the
counter.

Music.

There are several televisions

in the restaurant to provide
entertainment.

It has bright lighting inside

but outside during the night
its a little more dim.

Critique of labor force

Server (Natalia) knew the menu and provided

us with several recommendations.

There are no host/hostess.

The servers took about a minute or two to

notice I was standing there not sure where to
seat.

Drink runners promptly provided us with

water and bread for the table.

When I left they thanked me for eating there.

Table

Salt, pepper, paper napkins

and different kinds of sugars.

Silverware handed out after

we sat down.

Menus were already at the

table.

The table was clean as well as

the chairs.

Server Critique

Natalia seemed well trained, knew the menu and

provided us with several recommendations.

She was polite and friendly.

Dressed with uniforms including ties and apron.

She took our drink order first then came back for
the food order.

Suggested a taco salad special and the soups of

the day.

Food was handed out promptly.

Checked table constantly.

Food and Beverage Critique

Food was amazing, it tasted very

good.

We ordered two taco salads, one

with beef, the other with chicken.

Good portion, I would say it was

actually big.

The temperature of the food was

fine.

Well presented.

Restrooms

Odor free

Clean

Soap dispensers working

properly

The floor was very clean

Trash cans need to be put

in each cubicle

Prices

A
little
expensive
compared to what is
expected.

Drinks are $6.45 for

juices and lemonade
which I consider are
actually expensive.

Tip was not included

on the bill, it was
optional.

Best and Worst Points

Good Points

Could Improve

Service was excellent

Prices are too high

Food tasted very good

Parking directions
before entering the
building are not clear

Staff was very friendly

Find a way to make the

tables and in general
the restaurant look
more sophisticated

General Opinion

Even though I consider the prices are actually

high I would go back because of the service.
Servers and general staff were friendly and
were constantly making sure our dinner was
fine.

The restaurant was clean and as I finished

eating the busboys promptly took away the
dirty plates and brought more water to the
table.