Physical Resources
Service Operations
Facilities
Although the automotive technician is an essential part of
any automotive repair shop, building and maintaining a
successful repair operation requires a far more complex mix
of resources and assets
Physical Facilities
The land and building that provide a suitable physical environment
to conduct business
Facilities
Keep in mind!
~Provide facility for efficient operation but keep fixed expenses
minimum~
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Facility Needs
Repair Space
Repair Stalls
Storage Space
Drainage
Support Space
Customer Space
Employee Facilities
Tools
Parking Lots
Equipment
Detailing/Wash Rack
Administrative Area
Parts Inventory
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Communications
Equipment
Computing Equipment
Repair Space
Repair Stalls
Each stall must provide room for the car and a reasonable
workspace surrounding it so that the technicians has
sufficient space to easily access all the cars systems
Repair Space
Repair Stalls
Stall access is often provided by means of two overhead
doors and a large drive-through aisle that runs the entire
length of the shop (common where seasons change
dramatically)
Repair Space
Repair Stalls
In milder climates, individual overhead doors lead directly
into each repair stall
This layout reduces the total square footage required under the
roof
Ads to the risk of theft and increases wear and tear on the
building (often in the form of frequent door repairs)
Repair Stalls
The physical space, each stall typically measuring 12 x 25, that is
set aside to provide adequate room to repair an automobile
Repair Space
Storage Space
To house equipments and tools shared by technicians (e.g.:
brake lathe, wheel balancer, valve grinder etc.)
The shop layout must also allow sufficient room for each
technicians toolbox
Repair Space
Drainage
An important, but often overlooked, point to provide
adequate drainage
Essential for cleanliness and safety
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Support Space
Employee Facilities
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E.g.:
Locker rooms, that includes restroom and shower facilities, a
changing area with individual lockers, and a large multistation washbasin
Support Space
Parking Lots
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Must have adequate space for the cars of current and potential
customers, as well as for all vehicles currently being repaired
and those being stored temporarily while awaiting service
Must ensure that the entire facility and all cars on the property
are safe and secure - employ alarm systems and security fencing
Support Space
Detailing/Wash Rack
Most shops include an area for cleaning customer vehicles
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Support Space
Administrative Area
Administrative Area
Floor space allocated to perform general business functions of the
company or department
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Support Space
Parts Sales and Storage Area
Not all service shops have their own parts department, but
do maintain an inventory of common parts and supplies
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Support Space
Parts Inventory
Building and maintaining a parts inventory is a large investment that
requires careful consideration and even more careful monitoring
Parts in stock tie up a significant amount of space and money - parts sitting on
the shelf are not generating income or a markup or profit
Consider the option of using this inventory as a means of generating additional
income by opening a retail parts sales counter
Consider carefully the size and scope of the parts to be inventoried
Customer Space
The write-up area is the site of the first face-to-face contact between
the customer and the service advisor
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Customer Space
Customer Waiting Area
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Tools
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Communications Equipment
E.g.:
A vacuum-operated tube to route repair orders and other
important paperwork quickly from the write-up area to the
dispatcher and then to the cashiers office
Communications Equipment
Telephones, intercoms, and other equipment that improves
employee interaction
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Computing Equipment
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Computing Equipment
Computing Equipment
The electronic data gathering, organizing, and processing
equipment required to support the business operation
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