Satisfaction
Statistical reports
Turnover
Oral reports
Absenteeism
Written reports
Budgets
Costs
Outputs
sales
Comparing
Determining the degree of variation
between actual performance and the
standard:
Variation is determined by:
The accomplished range of variation from
problem at once
Basic corrective action to locate and to
Implementation Comparison of
Of Actual
Correction Performance
against Standards
Feed forwardConcurrent
Control Control
Flow of Information
Corrective Actions
Tools for controlling organizational
performance
Feed-forward Control
A control that prevents anticipated problems
before actual occurrence of the problem.
Building in quality through design
Concurrent Control
A control that takes place while the monitored
activity is in process.
Direct supervision: management by working
around.
Tools for controlling
organizational performance
(cont’d)
Feedback Control