Project Title:

Courier System
Management
Presented By:
Roll: 10015406

Courier System Management

Within the country, the things can be imported
through post service. However, it consumes
the time & sometimes problem of damage or
missing occur. The courier service is one of the
solutions of these problems. It is used to send
some things to any person within time.

Meaning of courier services

Courier services means any services provided
to a customer, by a courier agency in relation
to door-to-door transportation of time
sensitive documents, goods or articles.

How existing system work

Limitation of existing system

1. There have no tracking system to know the
current location for courier.
2. Manual data entry.
3. Data may lost or damage
4. Any unauthorized person can access
confidential data.
5. Any information cannot be easily searched.

 6. Redundancy of data.
7. More time consuming.
8. Inaccuracy in transactions.
9. Slow processing.
10. All connection between Courier Company
and client is mobile based.

Proposed System
Online tracking system: A sender can track the
courier and identified the location.
Easy to get Branch office info: A navigator can
show all branch office info via webpage so it is not
necessary to go branch office for destination
branch office info.
Easy comparison: Navigator can calculate the
cost and easily compare other courier service.
Information access: A navigator easily can get
info about company and other like lost courier.
Online chat room: User can chat with company
through online chat room.

 Be update: Client get all update via Email or SMS

about courier e.g., whether packet is delivered,
pending or returned to the client etc.
Easy Redirect: Client can easily redirect the courier.
Easy in maintaining information: Staff can be
easily update information about a specific courier
using bar code reader or QR code reader.
Routing Information: A Sender can see the all
routing information and estimated date of delivery.
User satisfaction: The system is such that it stands
up to the user expectations like easy and faster
retrieval of information.

 Safety: The system will be accessible by only the

authorized users. As information, being the most
crucial for the organization, then the safety of
information is import.
Highly accurate: resources being used by the
system will be compatible with the latest
technologies available in the market, as proposed
system uses highly technically compatible
resources, there will be very less wear and tear.
Less time consuming: work carried out by the
staff at various stages will be less time consuming

Feasibility Study
Every software project begins with a judgment
as to whether the project is valuable or not.
This is called a feasibility study.
Software feasibility has three solid dimensions:
Technical Feasibility
Operational feasibility
Cost-benefit analysis(Economic Feasibility)

Technical Feasibility
This project is technically feasible. It
successfully satisfies the users basic
requirements. The tools and application
softwares used in this project are very popular
and easily available across the world.

Operational feasibility
The system will have easy to understand
interface for different modules. It does not
require any programming skill to use the
system. After a little training, the users will be
able to work with it at ease.

Cost-benefit analysis (Economic

Feasibility)
The organization expects a return on
investment. In this approach, two quantities
are calculated:
1. The cost of providing the system
2. The money saved or created by using the
system the benefit.

If the benefit is greater than the cost, the

system is worthwhile; otherwise, it is not.

Fact-Finding Techniques
Some of the most simple and useful fact
finding techniques that can or should be
followed are pointed out below:
Interview & Questionnaire.
Document Sampling
Work Site Observation.

Sample Interview Questions

About Courier company

Courier company Name:

Company Location:

How sender contact branch office and get

info about destination?

Manager Name:

How track the courier and get update.

Manager Contact Number:

How much is the cost to send a courier

according to weight?

Interview Time/Date:

Questions From A Senders Point Of

View:

Billing Process:
How (& by whom) the bill payment process
of a customer is done?
What happen if the courier is redirect?
Is there any advanced processes related
with the billing process?

What is the route of courier & estimated time

needed to deliver the courier?
How handle such acts like those that pending
or return backed to the client etc.
What happened if courier lost or damaged.
Some other related services?

A sample Questionnaire
Information
Name
Contact
Number
E-Mail ID
Position/Pos
t
Experience
Interview
Time/Date
Approval

of Interviewed Personal:

Manual/Mixed
1) How does this system work?

2) What is the Educational Qualification about Employee?

3) Approximately how much time is consumed by the current working

process?

Answer:

4) How calculate the cost of courier?

Answer:

2. What about your company 2)

web service?
3)
Answer:

Have
any
online
branch info: Yes / No

4)

If any other types of

forms available:

4. How is your whole working

process?
a) Manual
b) Mixed
c) Automated/Computerized

2) Have you used any computerized

technology?
Answer:

(________________) signature With Date

Short Answer Based simple Yes/No Question

Questions:
1. How many employee do you 1) Have
any
online
have?
tracking system: Yes /
No
Answer:

Answer:

Answer:

Answer:

3. How redirect the courier?

Answer:

Computerized
1) How & by whom the computerized
system is user?

Billing Form: Yes / No

5) Are you satisfied with the current working system?

Answer:

3) Does the system hold employee

data?
Answer:

6) What happen if courier lost or damage?

Answer:

4) The whole working process of the

current computerized system in short.
Answer:

7) Do you think Your employee cope with new system?

Answer:

5) Do you think computerized

system will be helpful / useful to
you?

Answer:
8) What are the most noticeable advantages a computerized system
will give you?
Answer:

9) What you think about the reaction of staff If new system is

implemented?
Answer:

Use Case diagram

Activity diagram

Sequence diagram

Entity Relationship Diagram

Admin

Manages

Company details

Manage
s

Consignment

Employee
details
n

Delivery Boy

Customers
Information
n

Manages
Deliver

Manages

1
Staff
n

Manages

Class Diagram

Data Flow Diagram

Verify Login &
Password
ADMINISTRATOR

Enter login
and password

ADMIN_LOGIN FILE

Add Staff

Remove Staff

EMPLOYEE FILE

EMPLOYEE FILE

ADMINISTRATOR

Update price

PRICE DETAILS

Update Company
Policy

View Report

POLICY DETAILS

REPORT FILE

DFD: Manager

Verify Login & Password

MANAGER

Enter login
and password

MANAGER_LOGIN FILE

Claim handling

Attendance
MANAGER

COMPLAINT FILE

ATTENDANCE FILE

Staff Report
REPORT FILE

Branch Report

REPORT FILE

DFD: Staf
New
Courier
Entry

COURIER_DETAILS

STAFF

Enter login
and
password

Verify Login &

Password

Delete
Courier
Courier
information

Update
Courier
COURIER_DETAILS

STAFF_LOGIN
FILE

COURIER_DETAILS

COURIER_DETAILS

DFD: Transmitting Department

TRANSMITTING
DEPARTMENT

Verify Login &

Password

Enter login
and password

Courier Information

COURIER_DETAILS

STAFF_LOGIN FILE

Update Courier

COURIER_DETAILS

DFD: User
USER

Branch Information
About Charges

PRICE DETAILS

About Employee

EMPLOYEE FILE

BRANCH DETAILS

USER

Verify courier_id &

Password

Enter courier_id
and password

COURIER_DETAILS

Courier info

Claim about
Courier

Redirect
Consigment

Track Courier

COURIER_DETAILS

Store
compla
in

Redire
ct
COURIER_DETAILS

COMPLAINT FILE

Thank you