ISO 9000
What it is?
ISO 9000 = The International Organization for
Standardization.
ISO is a federation of the national standards bodies of
nations from around the world.
ISO 9000 is an international quality standard for goods
and services.
Aim of ISO;
Historically: To ensure that the product or services provided by
registered organizations are consistently fit for their intended
purposes.
New aim: To enable organizations to better serve their
customers and be more competitive
ISO 9000
Some of the requirements in ISO 9001 (one of
the standard is ISO 9000) are;
o A set of procedures that cover all key processes in the
business;
o Monitoring processes to ensure they are effective;
o Keeping adequate records;
o Checking output for defects, with appropriate and
corrective action where necessary;
o Regularly reviewing individual processes and the
quality system itself for effectiveness; and
o Facilitating continual improvement
ISO 9000
ISO 9000 does not set any specifications for
quality.
Rather, it sets broad requirements for the
insurance of quality and for managements
involvement.
More on prevention rather than inspection and
rework.
ISO 9000 is about standardizing the approach
organizations everywhere take to managing and
improving the processes that ultimately result in
their product and services.
ISO 9000
ISO 9000:2000
TQM
partial
Teamwork
partial