BM002-4-0
Diploma - Foundation (Level 0)
What is communication?
Why do we communicate?
How do we communicate?
Verbal communication
Nonverbal communication
Formal informal
Process of communication
Communication channels
Communication Skills
Learning Outcomes
At the end of this chapter, you should:
know what is communication,
know why it is important, and
know how messages can be communicated
effectively.
Communication Skills
Communication?
Communication Skills
Definition :
Communication is simply the act of transferring
information from one place to another
Communication is the act of conveying
information for the purpose of creating a shared
understanding
How people arrive at shared meanings through
interchange of messages
Communication Skills BM002-4-0
Communication Skills
- Justification !-
Impression
Opinion
Express
Comment
Biasness
Communication Skills BM002-4-0
Communication Skills
Why Do We Communicate?
Instruct
Inform
Influence
Purpose
Communication Skills BM002-4-0
Communication Skills
Communication Skills
Process of Communication
Communication Skills
Inter? Intra?
Intrapersonal Communication
Intrapersonal Communication is defined as the
communication process within an individual.
Communication Skills
Communication Skills
ANY QUESTION?
Communication Skills
Communication Skills
S
E
What you dont say can be more important!
I
L
R
???
E
V
E
N
M
A
Y
H
A
D
R
G
O
A
H
B
T
R
A
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-M
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YO
Communication Skills BM002-4-0
Communication Skills
Communication Skills
1. Body Language
2. Paraverbal
3. Pictorials
Communication Skills
1. Eye contact
Communication Skills
2. Facial expression
Communication Skills
3. Body Movements
Communication Skills
4. Space
Communication Skills
Communication Skills
Communication Skills
INFORMAL COMMUNICATION
formal format.
Communication Skills
TYPES OF
COMMUNICATIO
N
BASED ON
COMMUNICATION
CHANNELS
BASED ON STYLE
AND PURPOSE
FORMAL
VERBAL
ORAL
WRITTEN
NONVERBAL
BODY
LANGUAGE
PARAVERBAL
PICTORIALS
Communication Skills
OFFICIAL
INFORMAL
CASUAL
Feedback speed
Cues
Personableness
Emotional content
Communication Skills
1. Feedback Speed
Communication Skills
2. Cues
Communication Skills
3. Personableness
Communication Skills
4. Emotional Content
Communication Skills
The End
Questions?
Communication Skills