The 5 Personalities of techfrustrated employees

Turning frustrations around, increasing employee

proficiency and, eventually, enterprise-wide
productivity is a challenge. These five distinct
personality types of tech-frustrated employees have
been identified so that IT leaders can recognize them,
understand them, and adjust their approaches
accordingly. But until an enterprise asks for help, these
types of people will always hurt productivity

The 5 Personalities of techfrustrated employees contd.

1. The Apologizer - Submits and sends documents with
a callout apologizing for low-quality work, refusing to
ask for help, not taking advantage of technology
investment, and painting technology as the scapegoat.
2. The Interrupter - Disrupts concentration by asking
others to accomplish routine technology tasks,
interrupting other employees workflow, constantly
triaging with members of the IT service desk, and
spending more time figuring out small tech issues than
on substantive work solutions

The 5 Personalities of tech-frustrated employees contd.

3. The Delegator - Pawns off work on coworkers, asking

them to complete the task instead. Wastes two
employees time at once by refusing to learn new
technology and frustrating those around them.
4. The Quitter - Gives up completion of critical tasks
because of tech complaints, creating inefficiencies,
dropping the ball, viewing technology as nonessential, and causing others to follow suit.
5. The Exploder - Views technology as the enemy,
throwing tech temper tantrums through furious keytyping, laptop computer-slamming, violent phoneshaking, and forceful button-pressing

Migration Journey

New Framework for Multiplying

productivity through Technology.
Delivering a positive return on investment is an ongoing
challenge. Research has shown that when employees
are more proficient with the tools they use daily, it leads
to overall enterprise productivity.
To solve these issues CIOs and other IT leaders must
shift from a tech-centric approach to a humancentric model.
Technophobia to Technophilia

1 Human-Centric Awareness and

Usage
Common challenges

No awareness of technologys availability

No usage of available technology
Problems and frustrations with applications
Regular disruptions to workflow

Action Steps:
Communicate Reasoning:
Creating a monthly did you know IT email?
Creating a quick chat feature?

Incentivize End-Users
Track and Monitor Usage

2 Human-Centric Problem Solving

Common challenges

Problems and frustrations with applications

Disruptions to workflow
Little to no continuous improvement
Stagnant technology innovation

Action Steps:
Customized to Learning Styles
Solving Problems, NOT Ending Calls
Getting To the ROOT of the issue

3 Human-Centric Skill Building

Common challenges
Disruptions to workflow
Sporadic improvement in tech proficiency
Stagnant technology innovation

Action Steps:
The Systematic Approach
Providing Tools
Continuous Learning

4 Human-Centric Technology
Innovation
Common challenges
Institutionalize best practices with new recruits and business
sector
Continually look for new technology innovations

Actions
Balancing Proficiency With Enterprise Goals
Exponential Proficiency Growth Allows For IT Innovation

Summary - 5 Personalities of techfrustrated employees

1. The Apologizer
2. The Interrupter
3. The Delegator
4. The quitter
5. The Exploder

Summary - New Framework for

Multiplying productivity through
Technology.
1. Human-Centric Awareness and Usage
2. Human-Centric Problem Solving
3. Human-Centric Skill Building
4. Human-Centric Technology Innovation