Principle-Centered Leader
Execution: The Leadership
Challenge of the 21st Century
Business Plans--Execution
Ram Charan
McKinsey & Company
HarrisInteractive
SM
Agenda
1. Leadership and Execution
2. Identify your agencys Execution Challenge
3. Research on root-cause break downs in
execution.
4. What a Leader Needs to Know (The Principles
of Execution)
5. What a Leader Needs to Do (The Process for
Executing)
WILDLY IMPORTANT
important adj. 1: meaning a great deal; having
significance, value
23
410
1120
23
12
Execution Challenge
W.I.G.s
Wildly
Important
Goals
_______________
Tasks /
Activities
Who?_____________
_______________
What Different?
_______________
__________________
Execution
__________________
Model
Not yet
Never
__________________
__________________
__________________
Is there a group of people that have to
learn something new or do something
different, in order for you to be
successful?
Ritz-Carlton
Strategic Bet
Wildly
Important
Goals
100% Guest
Retention
Execution Bet
Tasks /
Activities
Execution
Gather information on
80
individual preferences
20
___%
60
___%
20
___%
2.
Model
Not yet
Never
3.
Technical or Human
Process
Buy in
Plan
Clarity
Tools
Accountability
W.I.G.s
Tasks /
Activities
What a Leader
needs to Know
Execution
Principles Process
What a
Leader
needs to Do
W.I.G.S.
Execution
Tasks /
Activities
Principles
Gauge Process
Process
Clarity
Commitment
Translation
Discipline
Enabling
Trust
Collaboration
Accountability
8 Principles of Execution
Focus
Synergy
8 Principles of Execution
Clarity
Focus
Commitment
Translation
Discipline
Enabling
Synergy
Collaboration
Trust
Accountability
Lack of Clarity
8 Principles of Execution
Clarity
Focus
Commitment
Translation
Discipline
Enabling
Synergy
Collaboration
Trust
Accountability
xQ Results
1.
Do people know what to do? 44% of employees say they dont know their
companys highest priorities
2.
Do they want to do it? Only 19% feel a strong sense of commitment to the
companys goals
3.
Do they know how to do it? 9% believe their work has a strong link to their
organizations top priorities
4.
Do they have the discipline? People spend less than half their time (49%)
on activities linked to the organizations key priorities
5.
Do they work together? Only 31% feel they can express themselves
honestly and candidly at work
Focus
Clarity 52
Commitment 52
Translation 43
Discipline 65
Synergy
Enabling 32
Collaboration 49
Trust 59
Accountability 57
XQ
34
(First XQ Survey)
4/02
Focus 35
Synergy 33
National Ave.
Clarity
Commitment
Translation
Discipline
24
39
19
61
52
Enabling
Collaboration
Trust
Accountability
31
39
30
34
32
52
43
65
49
59
57
XQ
59
(Second XQ Survey)
4/02
Focus 61
Synergy 56
Clarity
Commitment
Translation
Discipline
24
Enabling
Collaboration
Trust
Accountability
31
39
19
61
39
30
34
10/02
51
41
61
65
31
59
69
66
Delivering Results as a
Principle-Centered Leader
Execution: The Leadership
Challenge of the 21st Century
Other
Approaches?
W.I.G.s
Tasks /
Activities
What a Leader
needs to Know
Execution
Principles Process
What a
Leader
needs to Do
W.I.G.S.
Execution
Tasks /
Activities
Principles
Gauge Process
Process
Clarity
Commitment
Translation
Discipline
Enabling
Trust
Collaboration
Accountability
xQ
Execution
Quotient
Process
Wildly
Important
Goals
Tasks /
Activities
Execution:
The 4 Disciplines
of HighPerforming
Teams
Execution
Principles Process
1. Focus W.I.G.s
Process
Wildly
Important
Goals
Tasks /
Activities
Execution:
The 4 Disciplines
of HighPerforming
Teams
Execution
Execution
Principles Process
1. Focus W.I.G.s
2. Build Measures
Process
Wildly
Important
Goals
Tasks /
Activities
Execution:
The 4 Disciplines
of HighPerforming
Teams
Execution
Principles Process
1. Focus W.I.G.s
2. Build Measures
3. Translate to Action
Process
Wildly
Important
Goals
Tasks /
Activities
Execution:
The 4 Disciplines
of HighPerforming
Teams
Execution
Principles Process
1. Focus W.I.G.s
2. Build Measures
3. Translate to Action
4. Report the Results
4. Report Results
Wildly
Important
Goals
Tasks /
Activities
Execution:
The 4 Disciplines
of HighPerforming
Teams
Execution
Principles Process
The Process
Wildly
Important
Goals
Tasks /
Activities
Execution:
The 4 Disciplines
of HighPerforming
Teams
Execution
Principles Process
Herding Cats