PENGANTAR MANAJEMEN RISIKO,

MUTU DAN KESELAMATAN PASIEN

Suprijanto Rijadi dr Phd

QUALITY
Quality: the extent to which a health care
service or product produces a desired
outcome.1
Quality improvement: an ongoing
response to quality assessment data
about a service in ways that improve the
processes by which services are provided
to consumers / patients.2

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the effect of uncertainty on objectives. 3
A healthcare organisations object aspects, such as
clinical, financial, health and safety or environmental,
and they apply at the strategic, organisation-wide,
unit, project or process levels.
In the co even partial, of deficiency of information
related to understanding or knowledge of an event, its
consequence, or likelihood.
Any deviation from the ex effect. Therefore, any
type of risk, whatever its nature, may have either (or
both) positive or negative

RISK MANAGEMENT
Risk management: the coordinated
activities to direct and control an
organisation with regard to risk.3
Risk management process: the systematic
application of management policies,
procedures and practices to the activities of
communicating, consulting, establishing the
context, and identifying, analysing,
evaluating, treating, monitoring and
reviewing risk.3

TOP 4 FUNCTIONS OF
RISK MANAGER
Risk identification and evaluation

(listed as a job function by 92% of

respondents)
Loss prevention (75%)
Patient safety (73%)
Education (69%)

QUALITY MANAGERS
ACTIVITIES
Establishing specific quality-related goals to measure the

organizations processes and outcomes

administering programs that focus on improved outcomes of
patient care or healthcare delivery systems
Providing consultative services to departments and services in the
organization to assist in achieving regulatory, accreditation, and
organizational compliance in quality and performance
improvement activities
Identifying opportunities for continuous improvement
Participating in root-cause analyses of events and designing
systems to implement improvements
Evaluating customer satisfaction and initiating performance
improvement activities based on the fi ndings

RISK & QUALITY IMPROVEMENT

A brief review of risk managements and quality

improvements evolution along separate but
parallel tracks
A summary of the forces that have drawn risk
management and quality together
A review of risk management and quality improvements
current functionswhere they overlap and where they are
separate
Suggestions for presenting a business case to senior
leadership to align risk management and quality
Functions
Practical tips for aligning risk management and
Quality
Sample scenarios of integrated approaches to risk
management and quality