KONSEP MANAJEMEN
MANAJEMEN
KINERJA
KINERJA
111
Apa
Apa itu
itu Manajemen
Manajemen Kinerja?
Kinerja?
Performance
Management (Mathis)
Processes used to identify,
encourage, measure, evaluate,
improve, and reward employee
performance.
Performance management (Dessler)
The process employers use to
make sure employees are working
toward organizational goals.
2002 Southwestern College Publishing. All rights reserved.
112
Kinerja
Kinerja Dan
Dan Kriteria
Kriteria Kerja
Kerja
Performance
What an employee does and does not
do.
Quantity of output
Quality of output
Timeliness of output Presence at
work
Cooperativeness
Job Criteria
Important elements in a given job
113
Mengapa
Mengapa Perlu
Perlu Manajemen
Manajemen Kinerja
Kinerja??
94
Linkage
Linkage
Between
Between
Strategy,
Strategy,
Outcomes,
Outcomes,
and
and
Organizational
Organizational
Results
Results
Figure 111
2002 Southwestern College Publishing. All rights reserved.
115
Praktek
Praktek Manajemen
Manajemen Kinerja
Kinerja
116
Dampak
Dampak Penggunaan
Penggunaan Manajemen
Manajemen Kinerja
Kinerja
117
118
119
Types
Types of
of Performance
Performance Information
Information
Trait-based
Trait-based
Information
Information
Job
Job
Performance?
Performance?
Behavior-based
Behavior-based
Information
Information
Results-based
Results-based
Information
Information
1110
Potential
Potential Performance
Performance Criteria
Criteria Problems
Problems
Deficiency
Deficiency
Contamination
Contamination
Performance
Performance
Criteria
Criteria
Objectivity
Objectivity
2002 Southwestern College Publishing. All rights reserved.
1111
Performance
Performance Standards
Standards
Performance Standards
Expected levels of performance
Benchmarks
Goals
Targets
1112
Terms
TermsDefining
Defining Standards
Standardson
onOne
OneCompany
Company
Figure 112
2002 Southwestern College Publishing. All rights reserved.
1113