16.01.2013
Actual situation
IS&O Organisation
IS&O Organization
IT Infrastructure Organization
System Security
Datacenter
Documentation
System Monitoring
Data Security
Data Exchange
Capacity Planning
Release Mgt
Catherine
&
Simon
Daily checks on the databases for backup,
overnight ORA-600s, db health checks
Migration and upgrade projects (both)
Overall database performance
Invalid Objects
Security Roles
SQL Tuning
SQL Server + MySQL administration and
installation
First contact for external application suppliers for
maintenance and troubleshooting (e.g
Netline/WebHotel)
Perform HA configration including start/stop
scripts
Define and implement OS standards for Oracle
databases
IT development organization
For SAP, RL is the supervisor of the team. He takes the total responsibilities
for the management of the SAP team.
Nils Taube and Franck Bargmann left the SAP team.
Hiring process ongoing to staff the open position for a SAP Application
developer.
One open position for a SAP System administrator.
CP
NB
(jo Sup
b po
rt
ro
ta
tio
n)
Kn
o
wl
ed
ge
sh
Web
Other techno
JT
FF
CK
ar
ing
sh
ge
LS
(jo Sup
b po
rt
ro
ta
t io
n)
Airport
General services
wl
ed
LGIT
Airline
ar
ing
AD
(jo Sup
b po
rt
ro
ta
t io
n)
HD
Kn
o
Kn
ow
l ed
ge
sh
ar
ing
MW
AR
12
13
She is not working alone, but its a collaborative work that she will
build.
He is not working alone, but its a collaborative work that he will build.
15
Staff: Service-Delivery
Slideshow Title
16
Slideshow Title
17
Slideshow Title
18
Slideshow Title
19
Developer will be involved into this phase. PM must determine when (in which
meeting / workshop) its important to include developer.
The goal is to have the global view, to be able to propose ideas. But not to assist to
all meetings. If important decision is taken without development, the PM must
communicate.
BU
(*)
(*)
Mandatory
__
Decision-maker
Delivrables
Functional specification
document (PM)
20
FH and developer will work together into this phase. The signification of work
together must be agreed before ! (each one is doing and sharing
afterwards or thinking about the solution at the same location).
FH is the decision-maker but he will explain his decision if its not shared.
Developer will really participate to the thinking phase.
BU
(*)
Mandatory
__
Decision-maker
Delivrables
Technical specification
document done by the
developer
BU
(*)
Mandatory
__
Decision-maker
22
IT Architecture - problematic
Multiple introductions
Redundant controls
Hard synchronisation
Complexity
Redundants systems
Increase of IT costs
Service-Oriented
Architecture
Bottom-UP for
developpment in order to
create reusable functions
for new projects
IBM Audit
27
Budget 2013
2. Priorities in IT investment
decisions (Highest)
1,65% (1.57%)
29
eServices shifting
towards mobile and
still remaining driver
for product innovation
30
Completed
In progress
31
32
Charges
Invests
Projects
Charges
Invests
BUs
(Others)
Direct
Charges
B13
Invests
Charges
Invests
IS&O Charges
300 T decrease for Utility computing as moved into invest
130 T increase for maintenance desktop printers
Project Charges
Further decrease through lesser and restrictive BU focus on projects
Direct Charges
30 T: AMOS SW maintenance increase
15 T: Netline SW maintenance increase
34
35
Project TUSSA
10 GB Network
10 GB Datacenter Network
VMware Antivirus
Other
Total: 1.553.750
36
Oracle
Network
Communication
Training
Other
Total: 1.137.407
37
(250 T)
(100 T)
(100 T)
(80 T)
(50 T)
38
Project-Budget
2013
ProjectBudget
2012
Support
EON
Project
Planned
Projects
Availab
le
Project
s
Airline MTC
10
Airline - OPS
95
35
115
69
46
10
Catering
70
20
Airport-Shops
Cargo
Airline sales
35
225
75
30
100
0
25
0
215
45
0
181
850
314
10
0
283
355
LGIT
425
150
669
Pax
95
69
160
120
40
165
ADMIN
825
106
415
396
19
630
TOTAL
1770
460
1650
1141 (*)
510
1998
Including an over
capacity of 500 days
(*) Only specified and estimated (plannable) projects and studies are considered
39
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Finance
Centralisation Route-Master-Data
VAT e-declaration
FAIA
IATA-SIS-Compliance Cargo
BW-4-Treasury (study)
VIM-Enhancements
New chart-of-accounts(study)
BTOS-SAP-Interface EB/FM
EDI-4-Fuel-Suppliers
VIM-Upgrade/Flow-redesign(study)
OCR for incoming-invoices(study)
Controling/Legal/Comms
HR
Purchasing
Intranet-Migration
Contract-Database
MM-4-Garage
MM-4-Waste-Mgmt
40
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Luxair-Services (Pax, Shops, Catering)
AMS-Extensions
Luxair
CRM-Study
Webshop Improvements
AQD-Risk-Management
AQD-Cabin-Reporting
BW-4-Ops
AQD-Upgrade
Bag-Tag/-Drop
Customer-DB(2012)
CMS-Replacement Study
Alternative Online Payments
Spanish Microsite
Mobile-Site LG
Portuguese Microsite
Web-Checkin Enhancements
Luxair-Tours
XFT (2012)
XFT-Phase II
CRM-Study
41
Client
eServices
Luxair Web
Sita
LUXAIR
Services
Dependency on
development path between
Amadeus and SITA for
ancillary revenue
functionalities
No integrated functionality
(drag & drop with
automation of all
dependent processes) for
disruption handling
Luxair data various data
sources add further
complexity
Additional Messaging
Increase of maintenance
cost
Data integrity issues
Time to market for further
Dependencies
Client
eServices
Luxair Web
LUXAIR
Services
Amadeus
Sita
Multichannel Distribution
Market overcapacity
Internet availability
Bed banks
Integrator technologies (Peakwork / Traveltainment)
New generation java based core TO systems (@comRes, Pacific,
Contour, .)
Evolution of mobile devices (smartphones & tablets)
In Luxair, we use the architecture that we build for the new web site
Tour operators
LGIT, CrystalTO Italowcost,
Donatello, Fram, Kuoni,
Lagrange, Marmara,
Nouvelles Frontires,
Pierre & Vacances,
Thomas Cook,
Aggregators
Speedmedia,
Traveltainment
Agencies
Agencies, AS Voyages, Leclerc,
Carrefour, Ecotour, Prt a Partir
development and
hosting outsourced
Now
new content
Future
52
Issue:
Non Redundancy of Airport Campus Backbone
Recommandation: Set-up an alternative solution to rebuild a resilient (Public) network between various
Luxair's location
Action:
Setup alternative network via P&T - DONE
Issue:
No redundant connection to Sita Network
Recommandation: Set-up an alternate point of connection
Action:
Setup alternative network via P&T Previewed 2013
Issue:
Disaster Recovery Site below minimal standard / not secure
Recommandation: Consider alternate location outside of Airport Campus
Action:
Minimal repair DR Datacentre / Business Case for alternative site Previewed 2013
Issue:
No DR for Wintel Applications
Recommandation: Prepare a second datacentre for failover of production UX and Wintel
Action:
Part of new infrastructure Previewed 2013
Issue:
Too many storage types/vendors
Recommandation: Create storage strategy to prevent storage sprawl, focus on block i/o optimized solutions
Action:
Part of new infrastructure Previewed 2013
53
54
New
Infrastructure
Supplier change
55
Slideshow Title
56
Hosting of e-mail-service
by Champ
Slideshow Title
57
Slideshow Title
58
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Preparation
Project-Setup & Planning
Prototype Lab
-Infrastructure
-Automatic
mailbox-creation
-Test-migration
Pilot
-Migration
of
Pilot-users
Rollout
-Rollout to all users
Integration
-Mail-2-SMS/-File
-Siemens
today
Apr
Slideshow Title
60
Appendix
Planning
Pilot
Define User
type & pilot
users
Kick Off communication
Preparation +Training Pilot
07/12/2012
17/01/2013
17/01/2013
24/01/2013
31/01/2013
Lessons learned
03/10/16
62
Planning Rollout
Signoff users migration
31/01/2013
during next Steering
Committee
Users migration 1 st
phase
03/10/16
04/02/2013
63
constructive
03/10/16
64