The

Heart of a Leader

based on the book by Ken Blanchard

presentation written by Michelle Spradley, CPS/CAP

presented by Emily Garner, CAP-OM

Overview
What is the Difference between a Manager
and a Leader?
Define an Exceptional Leader
Leadership Traits
How can an administrative professional
lead in todays workplace?
Build a Leadership Plan

Leader vs. Manager

Leaders
Create a clearly
defined vision/mission
Create buy in
Foster synergy
Define a common
purpose
Develop and coach
individuals and teams

Managers
Manage Tasks
Enforce protocols
Organize Data
Report information
and facts
Direct people

Define an Exceptional
Leader
What make a great leader?
Great Leaders are:
Honest
Forward Looking
Competent
Inspiring
Intelligent / Committed to Continuous
Learning
Have Charisma

Leadership Traits

Superb Communicators
Effective Management Skills
Empathy
Positive Thinkers
Values and Integrity
Vision
Empowerment/Bringing out the best in
others

Superb Communication

Real communication
happens when people feel
safe
-Ken Blanchard
The Heart of a Leader

Effective Management
Leadership is not something
Skills
you
do to people.
Its something you
do with people.
-Ken Blanchard, Patricia Zigarmi, and Drea Zigarmi
Leadership and The One Minute Manager

Effective Management Skills

(cont)

All good performance

starts with clear goals!
-Ken Blanchard and Spencer Johnson
The One Minute Manager

Empathy

If you want your people to

be responsive, be
responsive to their needs
-Ken Blanchard, Bill Hybels and Phil Hodges
Leadership by The Book

Positive Thinkers
Think Big!

Act Big!
Be Big!
- Norman Vincent Peale

Positive
Thinkers
Positive

thinkers
get positive results
because they are not
afraid of
problems
-Ken Blanchard and Norman Vincent Peale
The Power of Ethical Management

Values and Integrity

Take time to identify core values

-Ken Blanchard
The Heart of a Leader

Vision

Without Vision
People Perish
-Proverbs 29:18
(paraphrased)

Empowerment/Bringing Out
the Best in Others

All empowerment exists

in the present moment.
-Ken Blanchard
The Heart of a Leader

Leading in 2010

How can an administrative

professional lead in todays market?

Leading in Todays Market

Continued Education/Certification (CAP-OM)

Software Skills
Professional Image
Communication
Awareness of Business Market Trends
Exceptional Listening Skills

Leading in Todays Market

Perform Expertly
Learn to Anticipate
Prioritizing Projects
Effective Time Management
Become a mentor

Action Plan
Choose three leadership characteristics
that you will implement into your daily
routine in the next 90 days.

Remarkable