ROLE OF MANAGERS

BRITISH GAS

Group Members:

Qurat ul Ain
Ahsan Javed
Waqar
Usman
Case Study
Sitwat# 1
Junaid Rashid

SCHEME OF PRESENTATION
Introduction
Case Study Overview
Theme
Analysis
Answers to
Conclusion

Questions

OVERVIEW OF CASE
STUDY

OVERVIEW

OVERVIEW

OVERVIEW

ANALYSIS
Fayol

identified five key functions of management

planning, organising, commanding, coordinating
and controlling

Other

functions might include reporting and

budgeting

Skills

required
for
management
include
organisation, communication and interpersonal
skills.

QUESTION#1

Henri Fayol, a theorist, proposed

following five key functions of
management:
Planning

PLANNING
A basicmanagementfunction

Theplanning
processincludes:
1)

2)

Organizing

Arranging severalelementsinto a purposefulsequential order

Commanding

Aims atachievingoptimumbalanceofneeds

Coordinating

It is unification, integration, synchronization of the efforts of gr

Coordinating

Co-ordination is orderly
arrangement of group efforts
to provide unity of action in
the pursuit of common goals

Controlling

-Used to establish and provide

structure in order to deal with
uncertainties
-Visions normally produce change,
which in turn produce tension
-Managers have to deal with tensions
-Good managers remain proactive in
controlling the uncertainties

Using the case study for guidance,

QUESTION#2

Question # 02

Tasks include followings:

- Monitoring the performance of their team

members
- Setting targets for improvement in order
to meet the needs of customers
- Managing budgets
- Improving best practices of British Gas
Company
- Identifying areas to improve efficiency of
workforce and organization

Give some specific examples of tas

QUESTION#3

Question # 03

Keeping in view the case study,

following skills are required by
managers at British Gas:
- Communication Skills (Result in long term
customer retention strategy)
- Customer Service
- Organizational
- Team Working
- Technical Skills (IT, Finance etc)

Communication Skills
Allow

managers and leaders to perform

their role more effectively

Communicate

effectively to the team, to

suppliers, to customers and financiers

Possess

ability to set out the goal or the

target to be hit

Have

the ability to give praise and

appreciation to those who are doing a
good job.

Customer Service
Provision

of service to customers
before, during and after a purchase.

Also

often referred to when

describing theculture of the
organization

Team Working
Teamwork

involves different people

and different groups across your
business working

Some

teams are organized around a

particular product under development

Others

are organized around a process

Benefits

of teamwork include
increased efficiency, financial savings,
innovation and morale.

Technical Skills
Technical

skills are the knowledge and

capabilities to perform specialized
tasks.

Management

often needs to have

technical skills in order to
communicate effectively with line
workers and coordinate efforts

Analyze whether an operational ma

QUESTION#4

Question # 04
Strengths
- Working for one amongst 25 Best Big
Companies to Work For
Doesnt compromise over the quality
of its workforce
Managers are equipped with many
paramount management skills
Managers are good at communication
skills

Question # 04 (Contd..)

High
skills

proficiency

in

organizational

Plus point being that

easily be applied
organization

these skills can

in any other

Question # 04 (Contd..)
Threat
Some issues may arise if:
- These Operational Managers move into a
managerial position in another industry
which may require some specific skills
- That
they
might
not
possess
e.g.
Managerial Position in Finance Sector
although they are managing budget in BG