APTTUS

Email Etiquettes

Essentials and Accepted Practices

Email

Mode of Communication
Proof of Transaction

Why is Email Etiquette

Important ?
Our Objectives

Important Reasons why?

Professional
(Interest, Image and Integrity)

Using Proper Email Language we can convey a professional message

rotection from Liabilit

(MTR & Team Work)

Save ourselves from costly losses

Effective
(Desired Results)
1+2=3

Accepted Practices !

New Messages

Message Replies

Message Forwards

New Messages

Use the RECIPIENT field correctly

To:

Expecting Response From

CC:

Keep someone informed

No Action Expected

BCC:

Keep Email Address Confidential

Make the SUBJECT Line Useful

Arguably the MOST important part!

Subject Line:

Serves as a Gatekeeper
Avoid keywords like URGENT!!

GREET Your Recipient

Establish a Relationship

Greeting

Formal
Mr/Mrs/Dr
Last Name

Informal

Casual

First & Last Name

First Name

ates a connection and more professional Impress

Be Concise & Consistent

Body

Short and To-the-point

Error-free
No FANCY Formatting

CLOSE Your Email Professionally

Closing

Polite ending

Pro Signature

Dont get too ATTACHED

Attachments

Not exceeding 2 MB
Use FTP for Large Files

AVOID Priority and All Caps Email

Considered as Attention Grabbers

Rude

Shouting!
The Boy that cried wolf and got ignored

Use the RECIPIENT FIELD Correctly

Make the SUBJECT LINE Useful
GREET Your Recipient
Be Concise & Consistent

New Messages

CLOSE Your Email Professionally

Dont get too ATTACHED
AVOID Priority and All Caps Email

Message Replies

SCHEDULE Reply to Messages

Set Reminders

Schedule Time to Read and Respond

Quick Reply - Will get back to you soon

Reply vs Reply All

Clarity, Traceability & Accountability

(Traceability & Clarit

Maintains message thread

Use

(Accountabili
judiciously
ty)

events Message Compounding

Thank you? NO THANKS!

Wastes users time to read it

EDIT Long Emails when replying to them

Recipient knows what part you are replying to

DO NOT Ignore Emails

Its Unprofessional and Rude!

Careful Who You COPY on Replies

Email could be for your eyes ONLY!

Even
Worse!
Might hurt the Original Sender

SCHEDULE Reply to Messages

Reply vs Reply All
Thank You? NO THANKS!

Message RepliesEDIT Long Emails When Replying to Them

DO NOT Ignore Valid Emails
Careful Who You COPY on Replies

Message Forwards

AVOID Forwarding Chain Letters

Could be Virus or Hoax

Creates Message Compounding

Mention the REASON for Forwarding

Recipient knows why message was forwarded

AVOID Forwarding Chain Letters

Message Forwards

Mention the REASON for Forwarding

We following these simple Etiquettes goes a long way in

attaining our Vision

To be amongst the most admired organizations,

with a significant global presence

APTTUS

Thank You!