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10th Edition

Managing Organizational Behavior

Moorhead & Griffin

Chapter 7

Stress Management

2012 South-Western, a part of Cengage Learning

All rights reserved.

Prepared by Charlie Cook

The University of West Alabama

Chapter Learning Objectives

After studying this chapter you should be able to:
Define and describe the nature of stress.
Identify basic individual differences related to stress.
Identify and describe common causes of stress.
Discuss the central consequences of stress.
Describe various ways that stress can be managed.
Discuss work-life linkages and their relation to stress.



The Nature of Stress

A persons adaptive response to a

stimulus that places excessive
psychological or physical demands
on that person


The Nature of Stress

The Stress Process (originated from Dr. Hans Selye
Selye introduce the General Adaptation Syndrome
(GAS) and the concepts of eustress and distress.
General Adaptation Syndrome (GAS)
According to this model, each of us has a normal level of
resistance to stressful events.
Some tolerate a great deal of stress and others much less.
However, everyone have a threshold at which stress starts to
affects us.
GAS identifies three stages of response to a stressor alarm,
resistance, exhaustion


The Nature of Stress (cont.)

The GAS begins when a person first encounters a stressor.
The first stage is known as alarm. Person starts to feel some
degree of panic and begin to wonder how to cope.
If it is too extreme, person may start to resist the negative
effects of the stressor by trying to calm down, calling home
and talk with the kids or going out for dinner etc.
If the person managed to complete the task on time, he/she
will head home tired but happy. However, if the person literally
gives up or exhausted and can no longer fight the stressor,
he/she will may fall asleep at their desk and fail to finish the

Who says I am stressed out?



The General Adaptation Syndrome


The Nature of Stress (cont.)

Sources of stress
Eustress: pleasurable stress accompanying positive events
Dr. Selye pointed out that sources of stress need not be bad. Sometimes receiving good things such as receiving a bonus and
deciding on how to spend, can also lead to stress. Other example: getting married, promoted, receiving award etc.
It can lead to a number of positive outcomes for the individual
Distress: unpleasant stress accompanying negative events
Excessive pressure, unreasonable demands on our time, bad news etc. fall into this category.
This form of stress, generally results in negative consequences for the individual.


Individual Differences and Stress

Personality Profiles
Type A Personality Profile
People who are extremely competitive, highly
committed to work, have a strong sense of time
This type of person is likely aggressive, impatient and
highly work oriented.
He / She has a lot of drive and motivation and wants to
accomplish as much as possible in a short time as

Type B Personality Profile

Which one is the best?

According to researchers, it
depends on individual
characteristics. However,
type A person will be more
have a
likely to get coronary heart
disease compared to type
either people

Less competitive, less committed to work,

weaker sense of time urgency
This type of person feels less conflict with
or time and has a more balanced, relaxed approach to
He / She has more confidence and is able to work at a
constant pace.


Individual Differences and Stress

o Individual differences related to stress are categorized into:
A persons ability to cope with stress.
People with hardy personalities have an internal locus
of control, are strongly committed to the activities in
their lives and view change as an opportunity for
advancement and growth.
They are relatively unlikely to suffer illness if they
experience high levels of pressure and stress.

The extent to which a person sees life in relatively
positive or negative terms
A person with a lot of optimism will always look at
challenges as an opportunity. While, a person with less
optimism (a pessimist) will always see it negatively.
Optimistic people tend to handle stress better.

Causes and
of Stress

Reference: Adapted from James C. Quick and Jonathan D. Quick, Organizational

Stress and Preventive Management (McGraw-Hill, 1984) pp. 19, 44, and 76.


Organizational Stressors
Workplace Stress Factors
Task Demands
Associated with the specific job a person

Physical Demands
Associated with the jobs physical setting and

Role Demands
Associated with the expected behaviors of a
particular position in a group or organization

Interpersonal Demands
Group pressures, leadership, personality

Organizational Stressors: Role Demands

A set of expected behaviors associated with a particular position in a group
or organization.

Role Stress
Role ambiguity due to unclear roles
Role conflict due to:
Interrole conflict conflict between roles. Example: as a husband (wife ask to
come home early) and as an employee (boss ask to do over-time)
Intrarole conflict conflict occur when a person gets conflicting demands from
different sources within the same context of the role. Example: Mgmt. ask to put
more pressure on staff to follow new work rules but at the same time subordinates
expect he/she to get the rules change
Intrasender conflict occurs when a single source sends clear but contradictory
messages. Example: when a boss inform that there will be no more over-time for
the month but later on ask someone to stay late on the same evening.

Role overload due to role expectations exceeding an individuals capabilities



Most and Least Stressful Jobs

Top Most Stressful Jobs

Top Least Stressful Jobs

1. Surgeon

1. Actuary

2. Commercial Airline Pilot

2. Dietitian

3. Photojournalist

3. Computer Systems Analyst

4. Advertising Account Executive

4. Statistician

5. Real Estate Agent

5. Astronomer

6. Physician (General Practice)

6. Mathematician

7. Reporter (Newspaper)

7. Historian

8. Physician Assistant

8. Software Engineer



Workload, Stress, and Performance


External Causes of Stress

Life Stressors
Events that take place outside the organization
Life change
Any meaningful change in a persons personal or work
situation. It can be either: directly - retirement, retrenchment
or indirectly: change in residence, the lost of family members

Life trauma
Any upheaval in an individuals life that alters his or her
attitudes, emotions or behaviors.
Similar to life change, but it has a narrower, more direct and
shorter-term focus.
Example: divorce, marital problem, family difficulties and
health problems.
The dismay of the news may translate into
stress at work



Life Changes and Life Change Units

The amount of life stress that a person has experiences in a given period of time, say one year, is measured by the total number of life change units (LCUs). These
units result from the addition of the values (shown in the right hand column) associated with events that the person has experienced during the target time period.


Thomas H. Holmes and Richard H. Rahe: "The Social Adjustment
Rating Scale," Copyright 1967, with permission from Elsevier.


Consequences of Stress










Individual and Organizational Coping Strategies


Managing Stress in the Workplace (contd)

Organizational Coping Strategies
Institutional Programs
Design of jobs and work schedules
Fostering a healthy work culture

Collateral Programs
Organizational programs specifically
created to help employees deal with stress
Stress management, health promotion,
employee fitness programs, career


Work-Life Linkages
Fundamental Work-Life Relationships
Interrelationships between a persons work life and
personal life

Balancing Work-Life Linkages

Importance of long-term versus
short-term perspectives
Significance of evaluating tradeoffs between values