Welcome to Intertek

Part 1: Know Your Company

Nadia Obeid (Organizational Development Business Partner)

October 2014

www.intertek.com

Who are we?

Intertek is the leading global quality solutions provider to

industries worldwide, including chemical, pharmaceutical, oil
and gas, automotive, aerospace, textiles and electrical.
We help local and global companies to meet quality
standards for virtually any market through a range of services
from testing and inspection, to auditing and advisory support.
We partner with our clients across their supply chains,
helping them to meet end users expectations for safety,
sustainability, performance, integrity and desirability in
virtually any market worldwide.
Every second, millions of people around the world interact
with an Intertek-tested product, asset or process.

www.intertek.com

Our Mission

Our mission is to add value for our customers by

helping them achieve their desired level of quality and
safety for their products, assets and processes; to
protect their brands and enable their success in the
global marketplace.

www.intertek.com

Our Values

Our commitment to supporting and adding value for our customers drives
everything we do.
We deliver innovative solutions to facilitate our customers success in the global
marketplace and, most importantly, we provide our customers with confidence.
By leveraging our local service and global network, we enable our customers to
dedicate their primary energies to their core business activities. We offer
comprehensive programmes and services which draw on our industry specific
knowledge and technical expertise.
At Intertek, and as individuals, we:

Value trust and personal responsibility;

Act with integrity, honesty and respect;

Maintain professionalism and strive for continual improvement and

innovation;

www.intertek.com

Our Values

Deliver excellent services which add value to our customers business;

Focus on continual growth and outstanding performance;
Strive to create a safe work environment;
Value each employees contribution toward achieving our business
objectives;

Promote a culture where motivated customer-oriented employees can

flourish, experience professional fulfillment, and reach their highest
potential; and

Respect diverse perspectives, experiences and traditions as essential.

Our commitment to delivering outstanding results through sound and
thorough financial practices, superior profitability, stable growth and
good citizenship will enable us to fulfill Interteks mission while
increasing sustainable shareholder value.

www.intertek.com

Our Values

The following systems help us ensure that our values are

maintained:
All employees receive, and are required to sign the Groups Code of
Ethics, which sets out our robust stance on upholding sound
business ethics.
Our compliance team ensures that our policies and procedures are
properly applied in practice.
All employees have access to hotlines to report any incidents of
unethical or unreasonable behaviour, including bribery. Employees
and external parties also have access to a hotline through the
Groups website at http://www.intertek.com/hotline/

www.intertek.com

Our Code of Ethics

Intertek Group plc employees and all its subsidiary company employees shall strictly
abide by the Intertek Code of Ethics and associated Compliance Principles as
published in manuals, procedures, and contracts of employment. The training module
can be accessed from the Intertek Group intranet at https://intranet.intertek.com/training
and covers the following principles:

Integrity
Confidentiality
Conflict of Interest
Anti-bribery
Fair marketing

www.intertek.com

Our Heritage

1885

1896

Caleb Brett founds

a marine surveying
business

Thomas Edison
establishes what
is later renamed as
the Electrical
Testing
Laboratories (ETL)

2011

1911

Virginius Daniel
Moody establishes
Moody Engineering
for construction
and electrical
engineering
projects

Intertek and Moody

International join
forces

Today

Intertek Today:
Valued Quality.
Delivered.

Find out more at www.intertek.com/about/history/

www.intertek.com

Our Organisation

Our Global Business Lines

Agricultural Services
Cargo & Analytical Assessment

Our Services
Testing
Inspection

Government and Trade Services

Minerals

Certification
Auditing

Business Assurance

Outsourcing

Exploration & Production

Industry Services
Life Sciences (Food; Chemicals & Pharmaceuticals)
Tradegood

Advisory
Training
Quality Assurance

Building Products
Electrical/Wireless

Hardlines

www.intertek.com

Testing

Ensures that the product meets the

defined performance and safety
standards, thereby enhancing the
credibility of the product.

Gives the end user confidence in the

safety and performance of the product
that the manufacturer has to offer.

Helps ensure safer, greener products

and operational integrity.

10

www.intertek.com

Inspection

Independent observation of activities and

products, carried out by trained
professionals.

Ensures products or commodities along

the supply chain meet requisite criteria &
industry & government regulations.

Helps clients manage risk, and ensure

quality products are manufactured and
delivered to their final destination.

11

www.intertek.com

Certification

Verifies that a product has passed safety or

performance tests and meets qualification
criteria stipulated in a specification.

A specification can be either:

a National, European or International
Standard; or

a particular standard agreed between the

Client and Certification Body

must be agreed with the Certification Body

before test work commences.

Most accredited to ISO/IEC 45011:1998

Helps customers gain competitive
advantage in diverse markets.

12

www.intertek.com

Certification

13

www.intertek.com

Regional & Country Management

Group CEO
Wolfhart Hauser

Australasia, S America, Caribbean,

Sub-Saharan Africa

Jay Gutierrez

14

Europe, Nordic, FSU,

United States, Canada, Hong

Middle East

Kong, Japan, Korea, Taiwan

Stefan Butz

Gregg Tiemann

China; S.E. Asia

Wolfhart Hauser

Indian Sub-Continent

Manfred Klepacz

www.intertek.com

MENAP Organization

15

www.intertek.com

Industry Services Organization

16

www.intertek.com

An Extensive Global Network

FTSE 100 company in the

Support Services sector

Market capitalisation at 4.7

billion

Revenue generation of over

2bn in 2013

More than

1,000

More than

100

laboratories
and offices

countries

36,000
people

17

www.intertek.com

Our Customer Focus

Why are we important to our customers?

Because we facilitate their success through

Speed to Market

Reducing Risk

To cut lead times and costs

without cutting corners
on safety while gaining
competitive advantages

To reduce and avoid financial,

operational and environmental risks
to their activities

Brand Protection

Focused Resources

Protecting our clients

corporate reputation and brand
value

Enabling customers to free up

valuable resources to allocate to
core services, improving
productivity and efficiency

18

www.intertek.com

Our Brand

19

www.intertek.com

Valued Quality. Valued Expertise

Customer-Orientated

Quality focus that

delivers customer
success

Industry Focused
Adding Value
Global Reach / Local Solutions
Innovative
Speed
Confidence
A Good Employer

20

www.intertek.com

Some of Our Clients

21

www.intertek.com

Some of Our Clients

22

www.intertek.com

Our Performance - Full year results 2013

For the twelve months to 31 December 2013
Revenue

2,184m

+ 6.3% at actual
+ 4.3% at constant organic(2)

Operating profit(1)

343m

+ 2.2% at actual
- 1.2% at constant organic(2)

Operating profit margin(1)

15.7%

- 60bps at actual
- 80bps at constant organic(2)

Profit before tax(1)

315m

+ 2.1%

Diluted EPS(1)

138.6p

+ 5.6%

Cash generated from

operations(1)

394m

+ 14%

(1)

Before separately disclosed items

(2)

Growth excluding acquisitions and disposals at constant exchange rates

23

www.intertek.com

One Intertek

Many different industries but still 'one' united company

Supporting customers through integrating our knowledge and
resources across our business lines

A complete package of services seamlessly under a single

'Intertek brand

Using common operating platforms across many of our

business support functions (HR, IT, Accounting)

One company, One brand Valued Quality.Delivered.

24

www.intertek.com

Where to find out more about Intertek

Visit the Intertek Group Intranet at

https://intranet.intertek.com

Welcome to Intertek booklet

Annual Report & Accounts
Employee Newsletters
Speak with your line manager or local Human
Resources team

25

www.intertek.com

Valued Quality. Delivered.

26

www.intertek.com