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REPORT OF THE METORMENTEE TRAINING

MAY

JUNE 2015

GROUP MEMBERS
Dr. T. S. ONAYINKA- Mentor 1.
MR D.S. DARAMOLA- Mentor 2.
Mentees:1.
G.T. Adeoye
2.
J.N. Oseromi Mrs.
3.
N.B.A.Ojumu
4.
U.I. Mella Miss
5.
A.O Ajala
6.
O.A. Afolayan Miss
7.
A.O.Adeniyi
Mrs.
8.
O.F.Fasakin
Miss
9.
M.B. Ajibefun Mrs.

TOPICS

1. QUALITY ASSURANCE
2. CONFIDENTIALITY
3. RESPONSIVENESS

Definition
Quality assurance: is any systematic
process of checking to see whether a
product or service being developed is
meeting specified requirements.
A quality assurance system is said to
increase customer confidence and
institutions credibility. It improves
work processes and efficiency. It also
enable a company/business or
institution to better compete with
others.

Quality Assurance is for both


academics and non-academics.
It is knowing what your responsibilities
are and doing those things expected of
you in conformity with the lay down
rules and regulations.
Example of FUTA s Admission Officer.
It also involve treating issues
expediently to meet the cut off time
all the time

CONFIDENTIALITY
Confidentiality is the protection of personal
information. Confidentiality means keeping
official information and not telling others
including co-workers, friends, family, etc.
It speaks about our integrity, reliability and
trust worthiness.
Even with the freedom of information Bill in
operation, no staff is allowed to divulge official
information at will.
Especially secretaries who receives mails
frequently. You should not be displaying memos
on your table carelessly for others to see.

RESPONSIVENESS
Responsiveness is the act of been prompt
to act on our responsibilities.
Been responsible and responsive to issues
is an attitude you and I can develop.
it is the key factor that give you identity
and affect your integrity.
It helps professionals to excel in their
areas.
Examples : 1. replying mails on time with
the required information
We must organize our time well to be able
to meet target

1. When you receive a mail, you need to


understand what you have to do with it fast.
You should be able to answer the following
questions:
- Do I have the power to treat the mail?
- Do I have the power to pass the information ?
- You must read in between the line because a
word like not could make a lot of meaning
- Do I have the information readily?
- Do I need to refer it to other staff or superior?
- Can I defend the source of the information?

Decision making on the


issue
Questions to answer: Do I have the power to act

on it?
We need to keep a healthy relationship with
people.
Use technology to follow-up, like phone, text etc
we need to shift our perspective- to be effective
Pragmatism : be proactive in what you are doing
Priotization: keep file for urgent matters & others
to be done normally. e.g rush, today, etc
Perfection is often not valued than meeting the
target.

Thank you ! Thank you! Thank


you!