Applied Service
By: Glen Soetanto
+
Educational Background
Experience
Supermall
+
Experience
University
for
Hotel
+
Kampoeng Roti
Established in 2011
Number of oulets:
9 Surabaya Outlets and 2 Sidoarjo Outlets and 1
Gresik Outlet
+
Which one is the most
important?
Quality
Price
Ambience
Service
+
What is Customer?
+
My Strategies
Segmenting
X Factors
Financial Management
Human Resource
+
Tipping Point
Element of Epidemic
+
Disease
+
Power of Context (Environment)
+
Undetected Factor
Study Case:
Olivia VS Rose
No Better Function
No Better Price
No Better Ad
+
Thank You