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Hank Kolb is the director of quality assurance who oversees the Greasex production line. The document provides discussion questions about identifying the causes of quality problems on the Greasex line, whether Hank or his boss Morganthal have done anything wrong, and what steps Hank should take, including who to speak to first and second, what to ask, and within what timeframe.
Hank Kolb is the director of quality assurance who oversees the Greasex production line. The document provides discussion questions about identifying the causes of quality problems on the Greasex line, whether Hank or his boss Morganthal have done anything wrong, and what steps Hank should take, including who to speak to first and second, what to ask, and within what timeframe.
Hank Kolb is the director of quality assurance who oversees the Greasex production line. The document provides discussion questions about identifying the causes of quality problems on the Greasex line, whether Hank or his boss Morganthal have done anything wrong, and what steps Hank should take, including who to speak to first and second, what to ask, and within what timeframe.
1. What are the causes of quality problems on the Greasex line? 2. Has Hank done anything wrong? 3. Has Morganthal (the person who hired Hank) done anything wrong? 4. What should Hank do now? With whom should he speak first? Second? When he speaks with the person(s) you recommend, for what should he ask, and in what time frame? 1