environment is my concern

Quality Management System

- ISO 9001 - 2000

Environmental Management
System - ISO 14001

By: Emil Ruidera

Quality & THP

Environmental Management System

Important Definitions

environment is my concern

ISO International Organisation of

Standardisation
QMS Quality Management System = a system
which ensures that DHL is compliant and at the
same time effective (set of procedures covering
all activities and processes)
LQR Local Quality Representative = staff incharge of driving quality initiatives and
maintenance of QMS / EMS /THP in their
respective departments
Internal Audit Audit conducted by Company
Auditors (LQR / Quality Manager / Area MR)
External Audit Audit conducted by Lloyds
Quality Assurance or Government Assessors

Environmental Management System

environment is my concern

What do these logos mean to

DHL, Customers and YOU?
Environmental Management System

environment is my concern

Sheik Khalifa
Excellence Award

Dubai Quality
Award

Environmental Management System

environment is my concern

DHL UAE - Road to Quality

Winner of the Dubai Quality Award in its inception

in 1994
Accredited in 1995 to be an ISO 9002 certified
company
Accredited in 1997 to be an ISO 14001 certified
company
Winner of the Country of the Year DHL Middle
East - 2001
Winner of the Sheik Khalifa Excellence Award
2002
Founding member of Dubai Service Excellence 2003

Environmental Management System

environment is my concern

Exercise # 1
Think of any process

1. List down the materials needed

2. Prepare a process flow

Environmental Management System

Basic Quality

environment is my concern

What is..

QUALITY
Environmental Management System

Basic Quality

environment is my concern

Quality is..

The way
How our
How our
How our

we work.
company functions.
inputs, affect the company.
inputs affect the customer.

Environmental Management System

Basic Quality

environment is my concern

How

Do we know
Do we know
functions?
Do we know
company?
Do we know
customer?

how to work?
how the company
how we affect the
how we affect the

Environmental Management System

Basic Quality

environment is my concern

OLD

ISO 9002-1994
Procedure adherence
Quality system an add-on
Business focus
Large amounts of
documentation
Initial Training
Management introduction
If it works, dont fix it

NEW

ISO 9001-2000
Adherence, monitoring and
review
Quality system is Business
& Customer focus
Reduced documentation
Refresher and further
training
Management involvement
Look for continual
improvement

Environmental Management System

Basic Quality

environment is my concern

Quality Management System (QMS)

8 Principles
Customer Focus
Leadership
Involvement of People
Process Approach
System Approach to Management
Continual Improvement
Factual Approach to Decision Making
Mutually Beneficial Supplier Relations

Environmental Management System

Basic Quality

environment is my concern

Why have a Quality Management System?

To provide a better service to the

customer.
To make the company work more
efficiently.

To make your job easier!

Environmental Management System

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ENVIRONMENT

Environmental Management System

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Objectives :

By the end of this course,

We can identify the significant
aspects in the workplace that has
a significant impact to our
Environment
We can list down recommendations
for the continual improvement of
our activities to protect the
Environment
Environmental Management System

environment is my concern

Definition of Environment :

The surroundings in which an organization

operates, including air, water, land, natural
resources, flora, fauna and human beings.
Definition of Waste :
- Anything that is thrown away after use.
- Any unwanted material for which there is
no economic demand and disposal is
required.
Environmental Management System

environment is my concern

Problems Created by Waste:

The land becomes highly polluted and not useable
Liquid waste pollutes the

underground water

Waste water decomposing in the landfill gives off

methane (a powerful greenhouse gas) and other
gases.
Foul smell of decomposing material
Insects/Pests/Rats/Mites/Mosquitoes Diseases
Vehicles transporting waste emit exhaust fumes that
contribute to the air pollution.

Environmental Management System

environment is my concern

Air Pollution

DHL Activities

Depleting
Resources

Energy Waste

Waste
Generator

Land
Contamination

Marine Pollution
Environmental Management System

environment is my concern

Mass Balance
gaseous emissions
from vehicles

noise generation

Vehicles
Office Machines
Office Supplies
Packaging Materials
Electricity
Water
Gas for Air Con
etc

Excellent
Customer
Service

Liquid waste

Solid waste

Inter-relation of activities
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DHL Activities - Transportation

Air-conditioning System

Pollutants:
Carbon dioxide, methane, oxides of
nitrogen

Issues:
Global Warming

Environmental Significance
Accumulation of gases in the
stratosphere resulting in climate change
Environmental Management System

environment is my concern

DHL Activities - Transportation

Pollutants:
Oxides of sulphur, nitrogen and carbon

Issues:
Acid Rain / Smog

Environmental Significance
Reaction of acidic ions with water, falling
as rain affecting stonework, damaging
aquatic life and trees
Build up of yellow smog line in cities
lowering air quality
Environmental Management System

environment is my concern

DHL Activities - Air-conditioning System

Pollutants:
CFCs, HCFCs, Chlorinated Solvents

Issues:
Ozone Depletion

Environmental Significance
Destruction of the ozone layer which
protects the earth from the harmful UV
rays of the sun
Environmental Management System

environment is my concern

Exercise 1

Identification of Environmental Impacts

Task:
To review the photographs and identify environmental aspects that
relates to global impacts. List down control procedures that should
be in place to avoid harmful effects
Actions:
agree a team leader
Review the photographs:
Identify the main human practices that affect the environmental
Identify thegood practices that should be in place to avoid
environmental problems
team leader shall present the group output
Timing:
Preparation time:10 minutes
Presentation time: 2 minutes

Environmental Management System

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Environmental Management System

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Paper Consumption - all departments

In line with clause 5 of the DHL EMS Policy and with objective no. 8
of the EMS Management Programmes, all staff will observe the guidelines
for the following activities on paper consumption

Printing Activities
Photocopying
Re-use
Disposal of Paper

Environmental Management System

environment is my concern

Fuel Consumption - operations/sales

In line with clause 5 of the DHL EMS Policy and with objective no.
1 & 5 of the EMS Management Programmes, all staffs will observe the
guidelines for the following areas on fuel consumption:

Monthly Fuel Invoices

Fuel Efficient Driving Technique
Selection of Vehicles

Environmental Management System

Benefits of EMS

environment is my concern

Environmental Management System is an overall

management system that governs the way we plan,
process and implement certain business decisions..
It affects every member of DHL..

Risk Management Activities, Products, Services

Competitive Advantage Customer Preference

Cost Saving Objective Procurement, Waste Elimination

Improved relationship with community & regulators

Environmental Management System

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Environmental Management System

environment is my concern

DHL UAE, as market leader in the Air Express Industry,

recognises that good management includes all environmental
matters and will ensure that the environmental protection and
the prevention of pollution are part of all decisions, policies and
practices. The Company shall endeavour to work toward the
following objectives:

P
O
L
I
C
Y

Comply with relevant environmental legislation, regulation and

industry code of practice
Provide for the publication of the Environmental Policy
internally, by posting the document in the company and
externally to all interested parties, on request.
Provide for the setting and achievement of environmental
objectives and targets for the Company, and secondly for the
publication of the environmental objectives and targets by the
posting of the document in the Company.

Environmental Management System

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Maintain efforts to achieve continual improvement of

environmental performance of the Company, the starting
point is to comply fully with the requirements of ISO 14001
: 1996.
The primary environmental concerns include the
management of the following: solid waste, energy, fuel
usage, vehicles, resources and to ensure the safety of
human lives & property.

P
O
L
I
C
Y

Foster openness, dialogue and discussion with employees,

customers, suppliers, contractors and all interested parties
regarding the environmental performance and the
environmental objectives and targets of the Company.
Measure environmental performance by conducting
regular environmental audits and assessments of
compliance with the Environmental Policy, relevant
environmental legislation and the requirement of the
Company.
General Manager

Environmental Management System

EMS Objectives and Targets

environment is my concern

EN OBJ #1 - To analyse and reduce fuel consumption

EN OBJ #2 - To reduce the volume of general thrash
EN OBJ #3 - To ensure that Fire Emergency Plan is put in
place and the provision of standard fire fighting equipment
in all locations
EN OBJ #4 - To analyse and reduce wastage on packaging
materials
EN OBJ #5 - To employ effective means and proper driving
techniques to ensure maximum fuel efficiency
EN OBJ #6 - Proper disposal of washing effluent to avoid
land contamination resulting from washing of DHL vehicles

Environmental Management System

EMS Objectives and Targets

environment is my concern

EN OBJ #7 - To analyse and reduce the use of electricity

to a practical minimum level in all locations
EN OBJ #8 - To monitor and reduce paper consumption in
all locations
EN OBJ #9 - To ensure that accident or spillage is avoided
when transporting Dangerous Goods shipments
EN OBJ #10 - To ensure that an annual examination and
certification of forklifts is carried out to avoid accidents
due to equipment failure and unsafe operation
EN OBJ #11 - To ensure that used pallets are properly
kept for future use and broken wooden pallets are fixed
for re-use
EN OBJ #12 - To ensure that used printer cartridges and
toners are given to recycling companies

Environmental Management System