Customer Webinar

hybris Commerce
Release 5.7
Christian Rohr
Sven Feurer
Tomasz Kukucz

AGENDA
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Introduction

Cloud for Customer Integration

Demo

Order Management Unification

hybris2hybris Sync

Solr Standalone

SAP Jam Communities

HOUSEKEEPING
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All participants are muted

Session is recorded

Recording will be available in hybris wiki

After the presentation we will post a survey link in the chat

Q&A part after the presentation

Post your questions to the host in the chat all the time
Unmute yourself during the Q&A part to ask your questions

or

hybris Commerce Cloud for Customer Integration

Key Features

Integrated Solutions for

Commerce, Sales and Service

hybris Catalog and Storefront

Access for Agents

Customer and Address Data

Synchronization

Integrated hybris Customer

Ticketing System

Integrated hybris Assisted

Service Module

hybris Commerce Cloud for Customer Integration

Business Benefits

Enable Personalized Customer

Engagement

Improve Customer Relationship

Go Beyond Traditional CRM

Solutions and Make Sales
Processes More Efficient

Provide Exceptional Customer

Service Across Channels

Gain 360-Degree View of

Customers

Order Management Unification Key Features

Unification of hybris OMS and

hybris Order Management
Module

Unified Data Model, One Shared

Database

Direct Access to Order

Management from Commerce
Accelerators

Improved Customer Service

Cockpit Integration

Order Management Unification Business Benefits

Lower Implementation Time and

Costs

Enable Comprehensive OmniChannel Fulfillment

Make OM Services Available

Across Commerce, Marketing,
Sales and Service

Lower Hardware and ThirdParty Software Costs

hybris2hybris Sync Key Features

Synchronization of hybris
Platforms Based on Delta
Detection Framework

Available for any Item Data

Automatic and Manual Data

Transfer

Set-Up and Configuration

Wizards

hybris2hybris Sync Business Benefits

Lower TCO by Reducing

System Integration and Data
Migration Efforts

Increase Resource Availability

and Simplify IT Staff Training

Build Performant System

Landscapes

Ensure High Data Quality

Solr Standalone Key Features

Standalone Mode for Solr

Search & Navigation

Scales Independently from

hybris Platform

Ready-to-use Scripts

Simple Integration with External

Applications

Solr Standalone Business Benefits

Speed up Go-to-Market with

Ready to Use Standalone Mode

Reduce Maintenance and

Support Efforts

Improved Scalability

And More...

B2B Accelerator Modularization

Backoffice

Data Hub

ONE MORE THING

SAP Jam Communities for SAP hybris Key Features

Tight Integration with hybris

Commerce to Eliminate the
Friction Between Content and
Commerce

Online Community Engagement

to Drive the Assisted Sales
Process

Augment Product Catalog

Content with Community
Content and Peer
Recommendations

SAP Jam Communities for SAP hybris Business

Benefits

Reduce the Customer

Acquisition Cost

Instill Buying Confidence to

Drive Conversions

Attract and Retain Customers

Lower Cost of Operation and

Time-to-Value

THANK YOU