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Verbal

Communication

Agenda
Introduction to
communication
Barriers to
communication
The words
Types
of we
communication
use
Verbal communication

Using our
voice

Communication an
introduction
A two-way exchange of
thoughts, opinions and
information by speech,
every
writingindividual
or signs cannot
communicate
Every individual can
effectively but
communicate

Wher d w communic
e
o e ate

In the family
Job
interviews
Business
meetings
Marriage
proposal

Exerci
se
List the
different
who you
have to or
socially.

types or groups of
people
communicate with at
college

Try to think of 2 occasions


when:
a You have felt happy that people
. have
acted as requested and that your
message has been clearly
understood as you expected.Why
happene
do you think this
d?

b You have felt misunderstood or


. people
failed to act on your
communication as
directed.What, in your opinion,
went wrong?

Why is necessa
it
ry
Poor
ca lea to
communication n d
Personally
Loss of selfesteem

Lower quality of
Professionall
life

y
Loss in
business

Th communicat cycl
e ion
e

Barrie to communicat
rs
ion

Physical Noise
Technical
Noise
Psychological
Language
Bias
Information
Overload

Our Limiting
Beliefs
are among the
biggest barriers

Physical
Noise
When sender and
receiver
try to
communicate in a
situation
that
is
- Bus journeys in
noisy
Bangalore

Techni Nois
cal
e
When sender and
receiver
use a tool to
breaks
communicate
down
and the tool or
channel

Psychological
Bias

Someone doesnt
like you
because you are
male/female,
old/young,
A
bias is something
rich/poor.
that
the sender cannot
fix.
There is no
solution to
this problem. Just

Langua barrie
ge
r
Speaking in a language we are
comfortable
with
Our foundations in the global
language English

Informati Overloa
on
d
When you try to
absorb too much r
information ove a
short period of time.

Exerci
se
Identify the main potential
barriers to your
communication.

Typ of
es communicatio
Verbal
n
Communication
Non-verbal
Communication
Listening
Written
Communication

Verb communicat
al
ion

Verb communicat
al
ion

Speaking consists of 2
parts:

Content What to
speak
Deliver How to
y

speak

A fool
talk
,
butmay
a wise man
speaks

Conte
to spea
nt
What
k

Golf
An ineffectual attempt to direct
an uncontrollable object into an
inaccessible hole with
instruments ill-equipped for the
purpose!!.

Exercise
Draw a series of 2 to 3
geometric shapes on a sheet of
paper, say, a triangle, square
and a line
words and without using your
Without any restriction on the
hands,
use
of
communicate the diagram

to your partner/friend.
No questions allowed

Examp
le

Learning from this activity


We need to use the right
words at the right time
Our words should not be
vague; they should be
descriptive

Common mistakes
This has reference to your
advertisement calling for a 'typist
and an accountant - Male or
Female'.
As I am both and have
post.
been for the past several years I
As my mother-in-law has expired
am applying for the
and I am responsible for it, please
grant me ten days leave.

Tenserelated
Wrong usage

mistak
es
Correct usage

She has went to the store.


I didn't knew her mother
when I was young.
Do you know who is she?
What nonsense you are talking?
She do not know the answer.
What I can do for you?
Where you are going?
There is anything left?
These all are mine.
Why don't he get married?
I am not knowing the
password to the system; how I
Ican
amaccess
liking itit?
very much.

She has gone to the store.


I didn't know her mother
when I was young.
Do you know who she is?
Are you talking nonsense?
She does not know the answer
What can I do for you?
Where are you going?
Is there anything left?
All these are mine.
Why doesn't he get married?
I don't know the password to the
system;
I access
it?
Ihow
likecan
it very
much.

Preposition-related
Using prepositions where not
Wrong usage
Correct usage
required
Please don't make me to do it.
Don't let him to go.
There is so much of noise in this
room.
Let's go for shopping.
I am hungry. Please order for
some food.
I cannot cope up with this hectic
schedule.

Please don't make me do it.


Don't let him go.
There is so much noise in this
room.
Let's go shopping.
I am hungry. Please order some
food.
I cannot cope with this hectic
schedule.

I was stuck up in trafic.


I come to college by walk.

I was stuck in trafic.


I walk to college.

Prepositionrelated
Omitting prepositions where they require
Wrong usage
Correct usage
areconvey her my
d my condolences to
Please
Please convey
condolences.
Can you drop me at Pizza Hut?

her.
Can you drop me of at Pizza Hut?

I like listening music.

I like listening to music.

Other instances of prepositions


Wrong
usage
being
I have been working in this
company since three years.

used

Correct usage
incorrectly
I have been working in this
company for three years.
I have been working in this
company since
2004.

Wrong word
usage
Wrong usage
Correct usage
I came an hour back.
Advanced birthday wishes from...
'Advance search' option
What is your good name?
Myself Miss Aarti Sinha.
She cooked dinner for Tarika,
Dipti and myself.
Albert, Maria and myself
went to the movies.
I live backside of that building.
The concerned person is not there.
We discussed about the project.
The examinations are preponed.

I came an hour ago.


Birthday wishes, in advance.
'Advanced search' option
What is your name?
My name is Aarti Sinha.
I am Aarti Sinha
She cooked dinner for Takirka,
Dipti and me.
Albert, Maria and I went to the
movies.
I live behind that building.
The person concerned is not there.
We discussed the project.
The examinations are advanced.

Wrong word
usage
Wrong usage
Correct usage
Every Sunday, I take headbath.
I will call you today night.
Can I have your
name? Can I go to
the toilet? Can I
hold
your
Please
go hand?
ahead. I am coming
back
of you.
I finished
the exam in front of her.
There was a tough contest among
Australia and South Africa.
The prize will be divided
between the three groups.
Please of the lights.
Please return my book back.
Could you repeat that last line
again?

Every Sunday, I wash my hair.


I will call you tonight.
May I have your
name? May I go to
the toilet? May I
hold
your
Please
go hand?
ahead. I will come after
you.
I finished the exam before her.
There was a tough contest
between
Australia
South
Africa.
The
prize and
will be
divided
among
the three groups.
Please switch of the lights.
Please return my book.
Could you repeat that last line?


to
spea
Deliver
How
k
y

Punctuation
Speed

Fluency
Pronunciatio
Clarity

n
Expressio
n
Controlling
nervousness

Spee
d

Most Indians speak at 170 to


180 wpm
Our foreign counterparts speak at
110 to
120 wpm

Exercise
How fast do we
speak?

All communications are related to some


context.
In any communication, at one end is the
to
sendofmessa across.
stimul ma b
sender
extern
orgeintern
Ther might
be yurgin
a
The
us
e
a message
or information.
He receives
fro
a outsid
sourc
whic i extern
al
al.
e
an
g
a
stimulus
stimulus.
a desir
m
n e interne,stimulh mig sb al
from
the person
to ht
sende messa
The within al
us
e
or
information.
conver th message
a
across
a
ge
code.
encoding.
He This process
ts is called
e into
iTheals
calle th encod He chooses
sender
appropriate
non
cod
s o
d
e orer.
the an put
verbal
verbal
e
d s
the message

Clarity
Speech should be loud enough
to carry to all the listeners
Judge the acoustics of the room
Voice clarity can be mastered
regular
with
practice

Pronunciation
English
is
not
"phonetic".
We
always awor the same way w
do
not
say
d
that
e
spell it.
Geyse
Guy
rVegetable
Table
Flame
Inflamma
ble
Flour
Chef
Gigant
ic

Flower
Chief
Crichto
n

Punctuati
on
a Full Stops

Pause t Commas Semi

a colons
Pause t
Interjection

a marks
Question

Pause
t marks
Pause

a without her man is


Pause
Woman
nothing
t

The men:
Woman without her man, is
nothing

The women:
Woman, without her, man is
nothing

Fluency
Fluency indicates that a
comfortable working ability with
the language has been
established
practi
Fluency comes only out of
ce
constant

Expressi
on

Expression of different feelings


through
word stress, tone, pitch and
inflection
How will you convey joy, anger,
frustration,
anxiety, relief, excitement?

Summary
Barriers to
communication
Verbal
communication

The words we use


Using our voice

Thank
you!
Wish you all the
best!