EQ

Emotional Intelligence Quotient In Action

Daniel J Pesut PhD RN PMHCNS- BC FAAN
Faculty Fellow
Professor of Nursing
dpesut@iupui.edu
Cheryl Alfred
Director of Programming | Office of Academic Affairs
IUPUI
calfred@iupui.edu

IUPUI Office of Academic Affairs

Knowledge Work Questions

What concepts, tools, techniques, or
resources are most useful?
How can the information be used?
Why is the information important?
Why care about the information?

Outcomes
Define and discuss the role of Emotional
Intelligence in management and leadership
contexts.
Reflect and share learning and insights gained from
the Emotional Intelligence 2.0 Assessment.
Explain the four skills that support using EQ in
action: self awareness, self management, social
awareness and relationship management.
Develop an EQ Action Plan to heighten and expand
ones personal emotional intelligence quotient.

The Stake Prime

Permalink: http://theprimes.com/stake

A Definition of Emotional
Intelligence
Emotional Intelligence refers to the
capacity for recognizing our own
feelings and those of others, for
motivating ourselves, and for
managing emotions well in ourselves
and our relationships.
- Daniel
Goleman

The Path Between Feeling and Reason

Emotional Intelligence
The ability to sense,
understand and effectively
apply the power and
acumen of emotions as a
source of human energy,
information, connection and
influence

Cooper, Robert & Sawaf, Ayman. (1997). Executive EQ:

Emotional intelligence in leadership & organizations: Grosset/Putnam: New York.

Cornerstones
Literacy
Honesty, energy, feedback, practical
intuition
Fitness
Authentic presence, trust, constructive
discontent, resilience and renewal
Cooper, Robert & Sawaf, Ayman. (1997). Executive EQ:
Emotional intelligence in leadership & organizations: Grosset/Putnam: New York.

Cornerstones

Depth
Unique potential and purpose,
commitment, accountability and
conscience, applied integrity, influence
without authority
Alchemy
Intuitive flow, reflective time shifting,
opportunity sensing, creating the future

Cooper, Robert & Sawaf, Ayman. (1997). Executive EQ:

Emotional intelligence in leadership & organizations: Grosset/Putnam: New York.

People with High EQ Know:

Who they are

What they need to do to take care of themselves
Who others are within their own context
How they need to manage their impact on others.

EQ is not

Letting your feelings run rampant

Being nice regardless of what happens to you
Specific to gender or genetically fixed
IQ, knowledge or education based
About anger management

EQ in Action

What positive and/or negative examples do you see of emotional

intelligence?
http://www.youtube.com/watch?v=rNseShYxCVc

Theres No Crying in Baseball

How do you think the coach would score on
his EQ Assessment?

http://www.youtube.com/watch?v=gKCHvOvlHL0

EQ Application to Leadership
Manager Model
Managing Yourself
Empathy
Self Control
Self Confidence

Managing Your Team

Developing Others
Holding People Accountable
Team Leadership

Managing the Work

Results Orientation
Initiative
Problem Solving

Managing Collaboratively
Influencing Others
Fostering Teamwork

EQ Clusters

Actions

Awareness

developed by Daniel Goleman

Self
SelfAwareness

Others
Social
Awareness

SelfRelationship
Managemen Management
t

The Impact of SelfAwareness

Research supports that
Self-Awareness
is a
necessary underpinning
of both
Self-Management and
Social Awareness

Self Awareness & Self Management

With Self-Awareness, a person has 50/50 chance of demonstrating SelfManagement

Self-Management
SelfAwareness

Yes

No

Yes

49%

51%

No

4%

96%

N = 427, p < .001 (Burckle and Boyatzis, 1999)

Without Self-Awareness, a person has

virtually no chance of demonstrating SelfManagement.

Self Awareness & Social Awareness

With Self-Awareness, a person has a 38% chance of having Social Awareness

Social Awareness
Yes
No
SelfAwareness

Yes
No

38%
17%

62%
83%
83%

N = 427, p < .001 (Burckle and Boyatzis, 1999)

Developing EQ Involves

Revising responses to feelings

Changing thinking patterns
Altering behavior and trying new things
Coaching can be instrumental in the process
Emotions
Emotions

Thoughts
Thoughts

Behavior
Behavior

Performance

SelfAwareness
Emotional
Self-Awareness
Accurate
Self-Assessment
Self-Confidence

SelfManagement

Emotional Self-Control
Transparency
Optimism
Adaptability
Achievement
Orientation
Initiative

Social
Awareness
Empathy
Organizational
Awareness
Service Orientation

Relationship
Management
Developing Others
Inspirational
Leadership
Influence
Change Catalyst
Conflict Management
Teamwork &
Collaboration

The
Twenty EQ
Competenc
ies

Appreciative Interviews
Success and Challenges

Spend 7-8 Minutes reviewing the EQ

Competencies. Then find a partner and
take turns spending 12 minutes each
sharing which of the 20 EQ competencies
come easy to you and which are still a
challenge.

SelfAwareness
Emotional
Self-Awareness
Accurate
Self-Assessment
Self-Confidence

SelfManagement

Emotional Self-Control
Transparency
Optimism
Adaptability
Achievement
Orientation
Initiative

Social
Awareness
Empathy
Organizational
Awareness
Service Orientation

Relationship
Management
Developing Others
Inspirational
Leadership
Influence
Change Catalyst
Conflict Management
Teamwork &
Collaboration

The
Twenty EQ
Competenc
ies

The Path Between Feeling and Reason

David Rock :
The SCARF Model

http://www.youtube.com/watch?v=isiSOeMVJQk

Train Your Brain

The Final Game

Which EQ Skill(s) has the Coach Improved?

Knowledge Work Questions

What concepts, tools,
techniques, or resources are
most useful?
How can the information be
used?
Why is the information
important?
Why care about the information?