Management
Mahendrawathi ER,
Ph.D
Outline
Sejarah dari Business Process
Management
Proses Bisnis
Otomasi Proses Bisnis
Manajemen Proses Bisnis
Sejarah BPM
Business
Process
Business
Process
Automation
Perspektif
Bisnis
Perspektif
TI
Proses
Bisnis
Inbound logistics
Order fulfillment
Research &
Development
etc
Value Chain
Business Process
Automation
BPA simply means automating a
business process.
For primary activities: workflow
systems, Internet technologies such
as application servers
For support activities, companies
have embraced technology to
streamline and speed up their for
greater operational efficiency.
Business Process
Automation
The first rule of any technology is that
automation applied to an efficient
operation will magnify the efficiency.
The second is that automation applied
to an inefficient operation will
magnify the inefficiency.
(Bill Gates, Microsoft Corporation)
Business Process
Management
Sebagai pendekatan manajerial, BPM
menganggap proses-proses sebagai aset
strategis dari perusahaan yang harus dipahami,
dikelola dan ditingkatkan untuk memberikan
produk dan layanan yang bernilai kepada
pelanggan
Cara pandang ini sangat mirip dengan TQM atau
Continuous Improvement fokus pada manusia
BPM maju selangkah dengan menekankan
bahwa pendekatan ini dapat didukung atau
dimungkinkan oleh teknologi
BPM Systems
BPM systems are technologies designed
for the complete management, not just
the automation of business processes,
from creating innovative new business
processes, to their redesign and
improvement over time.
BPA, the one-off automation of a business
process, is only a part of a complete BPM
system. Its the M in BPM that really
counts, for change is not a one-time affair.
Teknolo
gi
BP
M
Manusia
So, BPM is
more than just software
more than just improving or
reengineering your processes it also
deals with the managerial issues
not just hype it is an integral part of
management
more than just modeling it is also about
the implementation and execution of
these processes, which requires analysis.