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Business Process

Management
Mahendrawathi ER,
Ph.D

Outline
Sejarah dari Business Process
Management
Proses Bisnis
Otomasi Proses Bisnis
Manajemen Proses Bisnis

Sejarah BPM

What is Business Process


Management???
Currently, BPM is being used by:
some vendors who only focus on the technology
solution of process improvement
other vendors who think of BPM as business process
modeling or business performance management
some consultants who use BPM to continue their
message on business process reengineering
some managers who want to jump on the BPM
bandwagon, with no idea where it is going
some process analysts who use BPM to inflate their
process-modeling aspirations.

To understand BPM we must first understand

Business
Process

Business
Process
Automation

Proses Bisnis & Manajemen Proses


Bisnis: Konteks

Perspektif
Bisnis
Perspektif
TI

Proses
Bisnis

General Perspectives of Business


Process
A collection of
related, structured
activities that
produce a service
or product that
meet the needs of
a client

Inbound logistics
Order fulfillment
Research &
Development
etc

Critical to organizations: generate revenue


and represent significant proportion of
costs

Manusia vs. Teknologi


Proses bisnis pada dasarnya adalah
fenomena manusia.
Tetapi dalam dunia yang sudah terotomasi
dewasa ini, otomasi dan dukungan
teknologi untuk meningkatkan kinerja
manusia tidak dapat dikesampingkan
begitu saja
Dukungan teknologi ini melibatkan otomasi
transaksi rutin dan kolaborasi manusia
yang dinamis

Proses Bisnis di Dunia TI


Di dunia TI, istilah proses bisnis seringkali
dianggap sama dengan manajemen proses
middleware atau integrasi pekerjaanpekerjaan perangkat lunak aplikasi
Cara pandang ini terlalu sempit
Perlu diperhatikan saat membaca makalahmakalah rekayasa perangkat lunak yang
menyebut proses bisnis atau pemodelan
proses bisnis

Value Chain

Otomasi Proses Bisnis

Manusia tertarik pada solusi yang mudah untuk masalah


yang kompleks
Di dunia bisnis manusia berusaha menyelesaikan masalah
secara cepat, jika tidak maka berarti perlu otomasi
Di perkantoran hampir semua proses diotomasi:
Mengetik surat
Pembukuan
Pelaporan
Persediaan
Penjualan dan pemrosesan order
business workflow and document management.
Jika berhadapan dengan masalah produktivitas, efisiensi
dan kontrol bisnis, saat ini pertimbangan pertama pasti
membeli solusi otomasi dari masalah tersebut!!

Business Process
Automation
BPA simply means automating a
business process.
For primary activities: workflow
systems, Internet technologies such
as application servers
For support activities, companies
have embraced technology to
streamline and speed up their for
greater operational efficiency.

Apakah menurut anda otomasi


proses bisnis selalu merupakan
jawaban bagi perusahaan untuk
meningkatkan efisiensinya?

Business Process
Automation
The first rule of any technology is that
automation applied to an efficient
operation will magnify the efficiency.
The second is that automation applied
to an inefficient operation will
magnify the inefficiency.
(Bill Gates, Microsoft Corporation)

Tantangan dalam BPA


Teknologi apa saja dapat digunakan untuk
mengotomasi proses bisnis
Tantangannya adalah bagaimana
mengoptimalkan dan mengelola proses-proses
ini setelah diotomasi sebagian atau seluruhnya.
Setiap terjadi perubahan dalam proses bisnis
maka BPA harus memperbaiki program
komputer yang kompleks
Ini berarti bagian TI, bukan orang bisnis, harus
melakukan perubahan pada proses bisnis yang
telah terotomasi

Tantangan dalam BPA


Perubahan dalam proses bisnis
membutuhkan biaya besar dan
melelahkan untuk memperbaiki teknologi
Oleh karena itu perubahan yang
dibutuhkan sering dilupakan karena
dianggap tidak praktis atau feasibel.
Ini berarti BPA tidak dapat membawa
perusahaan melebihi apa yang dimiliki
saat ini perusahaan terjebak dengan
BPA yang kaku
Walaupun dengan alat pemodelan proses

Tantangan utama dalam


BPM
Tidak hanya mengotomasi proses bisnis, tetapi
pengelolaannya setelah diotomasi perubahan itu
pasti akan terjadi
Oleh karena itu, perusahaan harus bergerak
melebihi otomasi proses bisnis ke arah manajemen
proses bisnis tanpa terjebak oleh teknologi.

Business Process Management


BPM is a business discipline or function that uses
business practices, techniques and methods to
create and improve business processes.
Just about any process improvement discipline or
activity, including reengineering, TQM or Six
Sigma quality methods, outsourcing and lean
manufacturing, can be considered as BPM.
Thus, from an extremely general perspective,
BPM has no distinguishing definition at all; its
just about anything that contributes to process
improvement

Business Process
Management
Sebagai pendekatan manajerial, BPM
menganggap proses-proses sebagai aset
strategis dari perusahaan yang harus dipahami,
dikelola dan ditingkatkan untuk memberikan
produk dan layanan yang bernilai kepada
pelanggan
Cara pandang ini sangat mirip dengan TQM atau
Continuous Improvement fokus pada manusia
BPM maju selangkah dengan menekankan
bahwa pendekatan ini dapat didukung atau
dimungkinkan oleh teknologi

BPM: Piecemeal vs. Holistic


Whether manual or automated, companies have
learned that the piecemeal process improvement
methods and techniques they have scattered
throughout their organizations dont produce
breakout results.
If manufacturing division uses Six Sigma, and
marketing department uses voice-of-the-customer
techniques, without talking to one another, that
doesnt mean you have a process-managed
enterprise, the kind of enterprise that produces
outstanding and sustained business results.

BPM Holistic Approach


BPM in its contemporary context is a holistic
vs. piecemeal approach to the use of
appropriate process-related business
disciplines that are used to drive business
performance improvements, not just across
the departments in a single company, but also
across multi-company value delivery systems.
This approach has only now become practical
as a result of the new category of BPM
software systems.

BPM Systems
BPM systems are technologies designed
for the complete management, not just
the automation of business processes,
from creating innovative new business
processes, to their redesign and
improvement over time.
BPA, the one-off automation of a business
process, is only a part of a complete BPM
system. Its the M in BPM that really
counts, for change is not a one-time affair.

BPM Systems function


BPM systems provide computer assistance for:
supporting all process work such as Six Sigma
initiatives;
mergers and acquisitions;
overriding processes embedded in ERP systems;
Implementing industry-specific collaboration
protocols such as Rosettanet Partner Interface
Processes for the IT industry supply chain;
or complying with regulations such as the
Sarbanes-Oxley Act.

Dua sudut pandang dari


BPM
BPM adalah
pendekatan untuk
mengintegrasikan
kemampuan
berubah bagi
organisasi baik secara
SDM maupun teknologi
BPM meliputi dua
sudut pandang:
Manusia
Teknologi

Teknolo
gi

BP
M
Manusia

So, BPM is
more than just software
more than just improving or
reengineering your processes it also
deals with the managerial issues
not just hype it is an integral part of
management
more than just modeling it is also about
the implementation and execution of
these processes, which requires analysis.