Managing Quality in

1.1 Explain stakeholder (external agency, clients, staff) perspective of quality delivery in Ladybird Care
Home.
CQC
Within LadyBird Care Home it can be

It is interested into looking if the LadyBird Care Home

identified try key stakeholders such as the care

provided to the patients is being into an appropriate level

commission (CQC), staff and clients., being

of the quality. The perspectives which are regarding the

considered into an individual manner as well as

heath quality care by CQC it could be vigilant and high.

their perspective they are having regarding the

Within the case study the CQC had showed that there

Care Home aspects of quality.

have been catalogue of issues not going right at LadyBird

Care Home, as the Care Home is not paying attention of
the standards which are fundamental.

Clients
According to Barron, (2006) the quality is the
aspect which is mostly looked at by consumers,
since it has been established that 81% of
individuals are even prepared pay a higher price if
they will be receiving a better level of service.

Usually they are wishing into receiving services of

Clients are expecting from LadyBird Care Home to

a high quality within a time period during which

be able to meet the basically requirements which

they are being treated for the illnesses. Hence the

include to be able to provide them the services

Care Home should have the required resources

required into a manner which is satisfactory as well

which are necessary into the physical terms as

as knowing if the Care Home is into the position of

well as the material resources which are being

satisfying their need into a pleasing manner.

needed for treating patients into a proper and

hygienic manner.

Staff
The quality perspective determined by the LadyBird
Care Home staff is depending on certain traits.
According to Dal Poz MR et al. (2009), what they
consider is by getting a proper on the job training and
working in a friendly environment with a good
atmosphere is the key to provide a good quality service
to the patients. The staff it is one the perspective of
providing the appropriate care for the patients into the
Care Home to the best of their abilities for gaining a
good feedback.

2.1: Explain the standards that exist in health and social care for measuring quality in general terms .
The main standards which have been set by CQC are the
Standards could be introduced basically as

person centred care. According to Cambridge and

an excellence level. Within the case study,

Carnaby (2005), treatments might be tailored according

Care Quality Commission (CQC) has set

to the preferences and meets of the patients. Patients must

up various standards into developing and

be treated with respect and dignity. All patients might be

preserving the quality of health care and

treated as equals regardless of religion, age, income level,

social services. The standards purposed are

sex and all needed should be provided. The health care

helping into facilitating customers and

organization must ensure that are provided the services

keepers for recognizing what service

into ways which are achieving the standards established.

quality could be eligible for. (Wang, 2011)

If the Care Home staff is being qualified properly,

experienced and capable is gone provide help into
meeting these standards.

Quality
According to Hughes, (2014) quality systems
application within care environments has proven
worthwhile in presenting the explanations for
growth of quality service. The findings achieved
through Benchmarking models usually underscore
major

effects

environments.

in

health

and

social

care

systems

are

exploring

investigative

approaches and structurally model equation for

testing the applications of models for quality services.
TQM particularly, is favored usually to analyze the
data.

Quality Control

inferences on

technique

enhancement

of

is

discussing

organizationally

commitment and performances for achieving the

delivery of services quality. Into doing so, they are
assisting

the

procedures
instrumental

managers

and

for

planning,

policies. TQM

audit

expecting,

is

setting

particularly

monitoring,

reviewing the indices of performance.

and

The case study is revealing standards which are not

being met by LadyBird Care Home which is having the
meaning that those are certain of the existed for them for
measuring the quality. CQC standards should be met
which has been identified from the warning notice. There
was benchmarking with other trusts for infection control
rates.