Business Process

Owner (BPO) Model

Approach
Managing Oracle Applications

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Agenda
Intelligrated Background
Business Process Owner Model
Oracle IT
Summary
Questions and Comments at Any Time

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Intelligrated
Formed in 2001
Design, manufacture and install conveyors and
high speed sorting equipment
Headquartered in Mason OH
Manufacturing in London OH
Field Sales and Engineering
Dallas, New Jersey, Chicago, Atlanta

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Intelligrated Oracle Current

Broad footprint
Configure to Order in Projects Environment

Three Functional Analysts plus myself

Contract senior technical resource
Two contract report developers located in Mumbai,
India
Hosted
11.5.10 CU2
Production plus 2 test instances

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The Hole
No procedures
Poor data integrity
Backlog of 250 open issues
Resistance to use a formal issue process
No functional ownership
Oracle ERP was severely impacting the business
Module Owners from the original implementation
Both who and what

Perceived as an Oracle or IT problem

Hire Oracle Engineering/Configurator expert
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Business Process Structure

Lean
Steering

BP Steering

Lean
Team

BPO

SME

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What Do They Do?

BPO
Define the business requirements
Actively participate in developing the business
solutions
Develop procedures
Provide training
Support testing of cross functional changes
Communicate, Communicate, Communicate

SME
Support the BPO
BPO in training
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Who Makes a Good BPO

Must be hands on participant in some of the processes
Good listener
Able to gain consensus
Big picture company focus
Process focused
Action oriented sees a problem and resolves it at the root
cause level
Project management skills to support execution
Demonstrated ownership
Stakeholder in delivered system
This is a hands-on position
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How It Works
BPO is the first line of defense
BPO meet about every two weeks
70%+ is bubble up
BPO steering resources, priorities
It was difficult to sell in the beginning
Not perfect and not every BPO or SME is at the
same level

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Time Line
2/04
2/04
6/04
10/04
3/05
1/06
2/06
4/06

First full time BPO

BPO Model is approved
Base procedures in place
Item master reimplementation
Upgrade to 11.5.10 (struggled for 8 wks)
Switch Developer resources
CU2, New Processors, Dual Node
Dashboard and Field Office BPOs

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Oracle IT
Who
Procedures
Issue log
Major projects
Whats next
Oracle IT staff meeting

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Standard Work (Procedures)

Nothing more than defining how we are going to
run our business
Define the most effective way (least waste) to do it
today
Developed cross functionally by the people who do
the work
Continue to evolve daily
Use a MS Word template

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Procedures
Basic Oracle navigation
Oracle responsibilities and assignment
Patching
Cloning
Oracle contract developers handbook
Object migration
Oracle loss of service
System administrator daily checks
Core management
Functional trouble shooting guide
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Issue Log

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Major Projects
Item master re-implementation
Sales Order off-line booking
Daily Business Intelligence
Date Management
WIP completion labels, product labels
Sales order mass change off-line
Sales order hold for items with no routings
Streamline Sales order booking and auto-create including
automatic email delivery of sales order acknowledgement
Migration to new servers and dual node for performance
improvement
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Tools
Personalizations
Toad
Camtasia
Report design document
I Am Smarter
Monthly Impact Report

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Whats Next

Configurator Re-implementation
My projects and configs
Leverage XML for reports
Product Life Cycle Management
Revision and engineering drawing management via
attachments
Discoverer
Projects supporting rapid growth
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Keys
Business Process Owner Model

Functional ownership and functional driven projects

Proved IT driven approach will not work
Work exclusively off the issue log
If the business is not engaged you wont be successful

AWESOME Oracle IT Resources

Barbara, Tracy, Carole

Atmosphere of continuous learning

Networking, OAUG, Open World
Leverage new knowledge

Stay current with upgrades (extensions faired very well)

Measure our vendors

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Help Wanted
Resources we are looking for

System Administrator
Sr. Technical Resource
fred.miller@intelligrated.com
(513) 205-7050

Project Managers, Engineers, Customer Support . . .

www.intelligrated.com

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