Case
Written Analysis & Communication Course: Trim III
Supervisor: Uma Narain
Submitted by: Div C (..)
(ii)Letter of Transmittal
(Overview of contents & main recommendations)
Sir
I have completed my study of -------case and I am submitting my report. -------- is faced
with the problem of --------- on account of -----. She/he has ---- options. I have evaluated
them using 3 criteria: 1---2---3---. My conclusions is that --------- is the best option. I have
therefore recommended that ------ should be done.
Thanks for a chance to work on this case. I shall be happy to clarify any point
Yours sincerely
XYZ
date
(iii)Executive Summary
Best written after the completion of the report
(1/10th of the report i.e. 100 words)
Includes part 1-6 of the report.
Impersonal style
State problem , options, criteria for evaluation and the
recommendation clearly
(IV) Contents
1. Situation
Analysis-------------------------------------------------------Page 1
2. Problem Statement
3. Options
4. Evaluation Criteria
5. Evaluation of options
6. Recommendation
7. Action Plan
8. Contingency plan
Report
1. Situation Analysis
What are the facts? What are the issues? (about 150 words)
2. Problem Statement
(Use a question with W/H: What or How)
3. Options
(Use Can)
Wendy has following options:
1. Give Wu an assistant.
2. Refuse and let him go
3. Ask Wu to help her justify the assistant to her, to her
bosses and to the colleagues.
4. .
5. Evaluation of options
Use the table. Describe in full. State the risk of each
option (if this is done then what will happen):
Option 1
Option 2
Option 3
Criterion 1
Criterion 2
Criterion 3
6. Recommendation
Option 3:
Wendy should ask Wu to help her justify the giving of an
assistant to her bosses and the colleagues ..
7. Action Plan
Implementation: the meeting tomorrow morning:
1. Understand Wus strength and weaknesses
2. Keep a positive attitude. Her own behaviour and leadership style
may be the cause of the problem
3. Call Wu to office (not informal lunch) for a meeting
4. Acknowledge Wus skills and his need for status (as per Chinese
culture)
5. Listen to him patiently
6. Explain office policy without showing bias
7. Ask him to justify his request for the assistant to her, her bosses
and the colleagues at office..
8. Contingency plan
If option 3 fails, then:
1. Arrange a meeting of the boss with Wu
2. ..
Max Marks
2
3
1
1
2
1
1
1
3
15